Compare SCSM vs. SoftExpert ITSM

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Read 13 SCSM reviews.
2,987 views|1,780 comparisons
SoftExpert ITSM Logo
0 views|0 comparisons
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Use SoftExpert ITSM? Share your opinion.
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: October 2020.
442,764 professionals have used our research since 2012.
Quotes From Members

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Pricing and Cost Advice
"It is a lower price vs. other things on the market.""It is an expensive solution.""Licensing can be complex and confusing.""The price should be lower."

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Questions from the Community
Top Answer: The most requested feature from our customers is the helpdesk ticketing system.
Top Answer: The solution does charge for add-ons and third party installations most of the time.
Top Answer: There is some difficulty when it comes to deploying this solution. The user interface needs to be improved. One of our customers has complained to say that the workflow needs to be more customizable.
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Ranking
Views
2,987
Comparisons
1,780
Reviews
13
Average Words per Review
674
Avg. Rating
6.7
Views
0
Comparisons
0
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 48% of the time.
Compared 10% of the time.
Compared 5% of the time.
Compared 4% of the time.
Also Known As
System Center Service ManagerSoftExpert IT Service Management
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Microsoft
SoftExpert
Overview
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

SoftExpert is a market leader in software and services for enterprise-wide business process improvement and compliance management, providing the most comprehensive application suite to empower organizations to increase business performance at all levels and to maximize industry-mandated compliance and corporate governance programs.

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Sample Customers
Fibabanka, UMC Health SystemBRF, Royal Canin, Dekalb Metal Finishing , Engie Tractebel Engineering
Top Industries
VISITORS READING REVIEWS
Computer Software Company25%
Government15%
Construction Company9%
Comms Service Provider8%
No Data Available
Company Size
REVIEWERS
Small Business46%
Midsize Enterprise31%
Large Enterprise23%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: October 2020.
442,764 professionals have used our research since 2012.
SCSM is ranked 4th in IT Service Management (ITSM) with 13 reviews while SoftExpert ITSM is ranked 33rd in IT Service Management (ITSM). SCSM is rated 6.6, while SoftExpert ITSM is rated 0.0. The top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". On the other hand, SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Desk, BeyondTrust Remote Support and BMC Helix ITSM, whereas SoftExpert ITSM is most compared with .

See our list of best IT Service Management (ITSM) vendors.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.