The solution is quite easy to integrate with other Microsoft products.
What needs improvement?
It's not too hard to compile stuff but it is hard to manage the solution. Even the design itself makes it difficult for management. In the next release of the solution, they should include Enterprise Service Management.
What other advice do I have?
We use the on-premises deployment model. Right now, we aren't really that happy with the solution and are considering switching to ServiceNow. In terms of advice I'd give to others considering implementing the solution, I'd suggest that they pay attention to their service catalogs. I'd rate the solution five out of ten.