SCSM Competitors and Alternatives

The top SCSM competitors are
  • ServiceNow
  • ManageEngine ServiceDesk Plus
  • JIRA Service Desk
Read reviews of SCSM competitors and alternatives
Fanky Christian
Real User
Director at Daya Cipta Mandiri Solusi, PT
Jun 28 2018

What is most valuable?

* Request management * SLAs * Business site We not only handle tickets, but also requests from many departments. All are easy to manage.

How has it helped my organization?

ServiceDesk Plus manages all our requests, both internal and external requests, for not only ticketing but also users' requests. We started by... more»

What needs improvement?

For ITIL functions, it should be more complex, including financial functions. We are expecting it to be easier for customization within... more»

What's my experience with pricing, setup cost, and licensing?

we implement the on premise servicedesk plus because it's affordable

Which other solutions did I evaluate?

We used open source ticketing, with limitation and need to enhance, so we migrate to servicedesk plus
ServiceNow Logo
ServiceNow
Jorge Pereira
Consultant
Senior Consultant at a consultancy with 1,001-5,000 employees
Nov 10 2016

What is most valuable?

PPS components such as Planning Console, Resource Workbench and the Visual Task Board are excellent add-ons to the OOTB lists and forms and provide a great way to add value to the... more»

How has it helped my organization?

ServiceNow reduces drastically the time to value and it is possible to completely get rid of flat files such as spreadsheets and powerpoints in less than a month for any... more»

What needs improvement?

ServiceNow offers Angular components that greatly enhance User Experience. Pages such as the Resource Workbench to allocate resource, Planning Console for Waterfall planning and... more»

What's my experience with pricing, setup cost, and licensing?

Licensing model is not easy to understand and is constantly evolving. For example, just recently ServiceNow changed the PPS licensing model (now Service Strategy) to distinguish... more»
IVerlaek
Real User
Director at a tech services company with 1-10 employees
Feb 26 2018

What is most valuable?

Transparency of the system helps both internal and external persons involved. Statistics allow us to deploy resources... more»

How has it helped my organization?

JIRA SD releases pressure on the IT department and generates statistics. It also makes the department more transparent... more»

What needs improvement?

In general, JIRA has no relation to customers or financials. Therefore, marketplace add-ons are needed to make it work... more»

What's my experience with pricing, setup cost, and licensing?

Costs are about $50 per user per year. JIRA is sold in user tiers of 25, 50, 100, 250, 500, 2000, 10,000, and unlimited... more»

Which other solutions did I evaluate?

We previously used CRM systems, like Vtiger CRM and SugarCRM. These are not intended for a development department.

What other advice do I have?

Buying a software solution is only a half part of the solution (or even less). You need to optimize usage of the... more»

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