Compare SCSM vs. TeamViewer Servicecamp

SCSM is ranked 3rd in Help Desk Software with 11 reviews while TeamViewer Servicecamp is ranked 42nd in Help Desk Software. SCSM is rated 6.6, while TeamViewer Servicecamp is rated 0. The top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". On the other hand, SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk, whereas TeamViewer Servicecamp is most compared with .
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SCSM Logo
Read 11 SCSM reviews.
2,938 views|1,951 comparisons
TeamViewer Servicecamp Logo
6 views|4 comparisons
Most Helpful Review
Use TeamViewer Servicecamp? Share your opinion.
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: May 2020.
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Licensing can be complex and confusing.It is an expensive solution.It is a lower price vs. other things on the market.

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418,901 professionals have used our research since 2012.
Ranking
3rd
out of 48 in Help Desk Software
Views
2,938
Comparisons
1,951
Reviews
11
Average Words per Review
734
Avg. Rating
6.6
42nd
out of 48 in Help Desk Software
Views
6
Comparisons
4
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 44% of the time.
Compared 14% of the time.
Also Known As
System Center Service Manager
Learn
Microsoft
TeamViewer
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Overview
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Resolve more support requests faster by enabling servicecamp’s full-featured service desk within TeamViewer’s remote access and control platform.

Keep all communication in one place so support requests, agent notes, and customer conversations are centrally documented.

Initiate remote control connections instantly from within a ticket to access the device in question or collaborate with your team on specific requests to find solutions quicker.

Focus on providing excellent services instead of time-consuming processes with servicecamp’s easy setup.

Offer
Learn more about SCSM
Learn more about TeamViewer Servicecamp
Sample Customers
Fibabanka, UMC Health System
Information Not Available
Top Industries
VISITORS READING REVIEWS
Software R&D Company16%
Government15%
Construction Company12%
Wholesaler/Distributor9%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: May 2020.
418,901 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.