We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"It is an expensive solution."
"Licensing can be complex and confusing."
"The price should be lower."
Earn 20 points
Resolve more support requests faster by enabling servicecamp’s full-featured service desk within TeamViewer’s remote access and control platform.
Keep all communication in one place so support requests, agent notes, and customer conversations are centrally documented.
Initiate remote control connections instantly from within a ticket to access the device in question or collaborate with your team on specific requests to find solutions quicker.
Focus on providing excellent services instead of time-consuming processes with servicecamp’s easy setup.
SCSM is ranked 5th in Help Desk Software with 12 reviews while TeamViewer Servicecamp is ranked 35th in Help Desk Software. SCSM is rated 6.6, while TeamViewer Servicecamp is rated 0.0. The top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". On the other hand, SCSM is most compared with ServiceNow, JIRA Service Desk, ManageEngine ServiceDesk Plus, BeyondTrust Remote Support and Device42, whereas TeamViewer Servicecamp is most compared with Zendesk Guide, Freshdesk and ManageEngine ServiceDesk Plus.
See our list of best Help Desk Software vendors.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.