Compare SCSM vs. TeamViewer Servicecamp

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Read 12 SCSM reviews.
2,930 views|1,648 comparisons
TeamViewer Servicecamp Logo
556 views|179 comparisons
Most Helpful Review
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"It is an expensive solution.""Licensing can be complex and confusing.""The price should be lower."

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Questions from the Community
Top Answer: The reporting is very good.
Top Answer: It is an amazing solution but the pricing could be improved to be a little more competitive.
Top Answer: I have not made up my mind about what really needs to be improved. Overall, I am pleased with it mostly because it supplies the reports I need. As far as other features, it performs what I need it to… more »
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Ranking
5th
out of 56 in Help Desk Software
Views
2,930
Comparisons
1,648
Reviews
12
Average Words per Review
706
Rating
6.7
35th
out of 56 in Help Desk Software
Views
556
Comparisons
179
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Also Known As
System Center Service Manager
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TeamViewer
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Overview
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Resolve more support requests faster by enabling servicecamp’s full-featured service desk within TeamViewer’s remote access and control platform.

Keep all communication in one place so support requests, agent notes, and customer conversations are centrally documented.

Initiate remote control connections instantly from within a ticket to access the device in question or collaborate with your team on specific requests to find solutions quicker.

Focus on providing excellent services instead of time-consuming processes with servicecamp’s easy setup.

Offer
Learn more about SCSM
Learn more about TeamViewer Servicecamp
Sample Customers
Fibabanka, UMC Health System
Information Not Available
Top Industries
VISITORS READING REVIEWS
Computer Software Company24%
Government15%
Comms Service Provider14%
Educational Organization5%
VISITORS READING REVIEWS
Comms Service Provider33%
Computer Software Company23%
Government13%
Real Estate/Law Firm7%
Company Size
REVIEWERS
Small Business38%
Midsize Enterprise38%
Large Enterprise23%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: May 2021.
501,151 professionals have used our research since 2012.

SCSM is ranked 5th in Help Desk Software with 12 reviews while TeamViewer Servicecamp is ranked 35th in Help Desk Software. SCSM is rated 6.6, while TeamViewer Servicecamp is rated 0.0. The top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". On the other hand, SCSM is most compared with ServiceNow, JIRA Service Desk, ManageEngine ServiceDesk Plus, BeyondTrust Remote Support and Device42, whereas TeamViewer Servicecamp is most compared with Zendesk Guide, Freshdesk and ManageEngine ServiceDesk Plus.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.