My colleague and I are the system administrators and we are responsible for the maintenance. I do the updates and 30% of the troubleshooting. If there is a major problem that I can't fix, I'll send it to Quest.

We deployed it ourselves.

I don’t remember the deployment process precisely, but the company did it.

We implement and deploy NetVault for our customers. If we have any trouble then we eventually resolve it. We don't simply tell the customer that it isn't possible. Ultimately, our customers have been happy with the solution.

We had a vendor on the Dell side that assisted with the implementation.