What is our primary use case?
We primarily use the product for wireless connections for the staff and students on campus. Both of them use it and there is a university hospital as well, which is also covered by the solution.
What is most valuable?
The quality of the product is quite good.
Stability-wise, it's perfect, as, previously, we had a very old Cisco solution, and we were having some issues. Now, in terms of performance and bandwidth, it's pretty good.
The stability and reliability are good.
The solution is easy to set up.
We have some high-traffic areas, such as auditoriums, and they had high-density APs available. It's been working well.
What needs improvement?
I'd like to see some after-sales support. It's a little bit below the expectations we had.
For how long have I used the solution?
We just deployed it. We replaced an old solution. This is the WiFi 6 solution from Huawei. It's been around eight months since deployment was completed.
What do I think about the stability of the solution?
The solution is very stable. There are no bugs or glitches. It works very well. It doesn't crash. It's reliable and the performance is very good. So far, we have not received any complaints or any faulty hardware or anything. At the moment, everything is good.
What do I think about the scalability of the solution?
This solution is covering the whole campus. We have a large deployment of around, I would say, 5,000 APs, or probably a little bit more.
At the moment, it's just a new deployment. We covered the area that was not covered earlier, for example. In that respect, we've covered all of the scalability options. Maybe in the future, there may be some requirements, however, at the moment, there is no plan to expand usage.
How are customer service and technical support?
Technical support could be better. It's not ideal right now. They are pretty slow to respond. We're not completely satisfied with the level of support on offer.
Which solution did I use previously and why did I switch?
We replaced Cisco with this solution. It was a very old solution. Something like 10 years ago Cisco was implemented and it needed to be replaced. This Huawei solution is based on WiFi 6, which is the latest protocol available for WiFi.
How was the initial setup?
In terms of the initial setup, it wasn't that hard at all. We know the technology, so it wasn't that difficult for us. I wouldn't describe the process as complex.
It's a campus network. It's a live network. We had some limitations, for example, working only in the nighttime. It took us a while to finish this project due to the fact that, number one, it was a huge undertaking. Also, there were some access issues. There are hundreds of buildings that we covered. Sometimes, therefore, we had physical access issues. There were some delays. It took us around four to five months to complete this project.
What other advice do I have?
We are a Huawei partner and an integrator.
We are using the latest version of the solution.
I'd rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner