HubSpot Sales Hub Reviews

In my company, HubSpot is not completely customized enough currently, so there are some challenges for us. My company uses HubSpot Sales Hub to enter and keep track of opportunities.

Deals and opportunity tracking areas are the most important parts for which my company uses HubSpot Sales Hub. Currently, my company is not able to do anything apart from using the deals and opportunity tracking capabilities.

HubSpot Sales Hub provides its users with very user-friendly UX or customization controls. When it comes to the UI part of the product, it looks very novice and definitely not something meant for an enterprise-grade level business. The user interface or at least the visual designs of the product should be updated.

I have been using HubSpot Sales Hub for a couple of months. My company functions as a system integrator. I am an end-user of HubSpot.

It is a pretty stable solution. I have not faced any issues with the product since it is deployed on a cloud.

Though HubSpot Sales Hub is an easily scalable solution, it is not at the same level as some of the other solutions, like Salesforce. In short, HubSpot Sales Hub cannot be considered a product that is of an enterprise-grade level.

Scalability-wise, I rate the solution a five out of ten.

Around 50 people in my company use HubSpot Sales Hub.

I had no requirements or need to contact the solution's technical support.

I have experience with Salesforce. I would prefer Salesforce over HubSpot since I am more comfortable with the former product, as I have used it in my last two organizations over a span of five to six years.

I wasn't involved in the initial setup of the product.

Though unsure, I think that solution is deployed on the cloud.

I am not experienced enough with HubSpot to be able to recommend it to others.

I rate the overall tool a five out of ten.

Our primary use case for this solution is developing a sales funnel for our clients. The sales funnel has about 14 stages, and we use it for analysis and providing pointers to the sales team where contacts are moving forward, stagnant, or haven't been contacted for a while.

The solution is very straightforward to utilize. The ability to make calls from the system free of charge is valuable. The pain point is that only some countries are included.

We have been using this solution for four years.

The solution is stable.

The solution is scalable. We have two businesses using it. One has about 2,000 contacts, and the other has about 30,000 contacts.

Our experience with customer support has been good, but they are often slow to fix the issue due to time zone differences.

We have used Zoho.

The initial setup is reasonably straightforward, and it is tasking. You have to set up flows, decisions, and rules. The process could be simplified.

The solution costs approximately $100 monthly, but the price increases depending on the volume of contacts you have. As the tiers get larger, the pricing increases.

I rate the solution an eight out of ten. The solution is good, but it could be more straightforward. I advise people evaluating this solution to find something simpler unless their corporate structure demands some of the extra functionality that HubSpot Sales Hub provides.

I use HubSpot Sales Hub for lead management and tracking. All customer interactions, such as phone calls or emails, are registered as evidence. I also import databases from other systems and integrate them with the solution, either manually, through APIs, or using other tools. I manage the entire sales lifecycle from the initial contact stage to lead conversion, opportunity management, and closing deals within HubSpot Sales Hub.

The tool has improved my sales pipeline management. It allows me to track the progress of each sales cycle and receive alerts when a sales stage is ending, prompting me to take necessary actions. I can easily manage customer interactions, primarily through email, which are automatically associated with the corresponding lead or opportunity. This helps me forecast sales. Additionally, the tool offers other useful tools for marketing and email marketing activities.

The most effective feature for email tracking is the integration that immediately captures customer replies and associates them with the customer's history. This allows easy access to all interactions via email without needing to search through emails. Additionally, integrating email signatures and managing multiple email accounts makes tracking and managing emails very convenient. The tool offers an easy overview of opportunities.

The solution's reporting feature is easy to configure and manage. The value includes better lead and opportunity management, improved forecasting, increased visibility, and time-saving benefits.

There is always room for improvement; I expect more integrations with different tools. I also appreciate the mobile app's user-friendliness. However, I think there could be improvements in database cleaning and customization options for information presentation on the screen. Overall, as a final user, I am very happy with HubSpot Sales Hub.

I have been using the product since 2012. 

The solution is stable. 

The solution is scalable, but additional modules and features may require payment. Additionally, with the right technicians, custom developments can be made. One important aspect is that HubSpot Sales Hub is more than just a CRM. It offers a knowledge base with articles, case studies and email templates provided by the HubSpot team, which are very helpful in daily activities and customer interactions.

In my company, I'm the only one who's really into HubSpot Sales Hub. I'm an evangelist for CRM usage, but unfortunately, the rest of the team doesn't seem to care much about it. My company has three users. 

The online technical support area, where you have FAQs, a knowledge base, and even the community, provides all the support I need. Plus, the solution is so easy to use that I haven't encountered any major issues.

The tool's setup process is straightforward. It's also quite simple and easy to remember when importing data or making adjustments to fields and records. It has a wizard. You need to define what you want and push a button, so there aren't too many steps involved.

The tool's licensing depends on factors like the number of contacts, users, and additional modules. But generally, it's feasible and accessible. A free license is also available, although it comes with limited features. Even the free license is cool to use. 

The cost varies depending on your needs and goals, with options for yearly or monthly licenses. While paying yearly may offer discounts, overall, the solution is accessible in terms of cost.

I rate the overall solution a nine out of ten. I have integrated it with a few email tools, but I think it could connect with even more tools. For example, it works with Gmail and Zapier. There are HubSpot forms that can be put up on websites. It is more than a CRM tool; it can also be used for email marketing. 

I recommend giving it a try, especially the basic features. It's really user-friendly and covers all the essentials that any company needs.

We primarily use the solution as a CRM. It's like a simplified version of Salesforce. It can automate communications and tracking of data.

We use the solution to select the opportunities, not identify opportunities, across a wide range of customers. The company has more than 5,500 customers and it helps identify sales opportunities. I'm using it to automate searches. 

The product helps us to identify coincidences and work to build a model that will allow us to identify opportunities. We can compare customer behaviors or the average BI view and identify groups of customers to which we can offer certain kinds of products or solutions. It really helps with building these models.

The stability is good overall. 

There are a lot of improvements that can be made. There have been many instances where we later identified certain customers that should have been on our target list yet were not. We're not sure why they were not verified and added to the list. It is not consistent. They need to build out that aspect.

The solution isn't exactly scalable.

Technical support is slow to respond. 

I've been using the solution for about two years. 

It is a cloud solution and is available almost 100% of the time. It seems to be stable. There are no bugs or glitches. It doesn't crash or freeze. 

The solution is scalable to a certain level. For our level of 1,500 customers, it works well. I'm not sure how well it would scale beyond that. I haven't tried. My understanding is it wouldn't be suitable for very large numbers of customers. 

Support is not that good. It takes too long. I'm not sure if our contract should have a better SLA. In my experience, I've had to wait a few days to get a response. 

I don't know the exact value of the contract. I don't deal with licensing.

I'd rate the solution six out of ten. It's okay. It could be better. There are quite a few things that could be fixed. 

HubSpot Sales Hub is a general CRM that we use for our sales intel.

HubSpot Sales Hub is a good integration tool. It helps us with other platforms. We can integrate data quite easily. 

There are a lot of areas in HubSpot Sales Hub that can improve. It is lacking some direct automation. There are a lot of challenges that we have during the integration. To solve this problem, we are using other third-party tools. They could improve on direct automation.

I have been using HubSpot Sales Hub for a long time.

The scalability of HubSpot Sales Hub is good. The integration is very good.

The technical support is quite good. We do have a good relationship with HubSpot and we have been using the support for a long time.

HubSpot Sales Hub is priced reasonably. There are other solutions available that are affordable as compared to HubSpot Sales Hub. They are one of the market leaders, the price tag is good at this point.

I would rate the price of HubSpot Sales Hub a four out of five.

In terms of advice, HubSpot Sales Hub is a unique option. There is a free and paid version of the solution. One must first understand what is HubSpot Sales Hub is used for and use the free version first to understand it and what activities can be accomplished. Afterward, they can make the choice to purchase the paid version.

I rate HubSpot Sales Hub an eight out of ten.