We performed a comparison between HubSpot Sales Hub and Microsoft Dynamics CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."HubSpot Sales Hub is a good integration tool. It helps us with other platforms. We can integrate data quite easily."
"You can create the workflows and also the different dashboards that you can create. I find it really convenient to generate a lot of reports plus the different views to present the deals."
"I would say that there are two features that I found valuable. These two features are the solution's clean UI and ease of setup."
"It provides efficient business forecasts."
"HubSpot Sales Hub provides its users with very user-friendly UX or customization controls."
"The most valuable feature of the solution is the tracking of customer interaction and client introduction."
"The product helps us to identify coincidences and work to build a model that will allow us to identify opportunities."
"The solution is very straightforward to utilize."
"The solution is stable."
"My access to Microsoft Dynamics CRM is limited, so I can only access the feature of registering the pipeline and activities. That feature is enough for me to do the job, and is what I find most valuable in the solution."
"It ensures that there's continuity, and you don't have to start asking the customer about what happened. From CRM, you can easily see all the interactions and events in the record and take it from there."
"I like the fact that I can keep track of everything I do in relation to my own job."
"The most valuable feature of Microsoft Dynamics CRM is that it is a low-code platform and we can perform business process management."
"The history of engagement with our customers, including all conversations, has been most valuable when using this solution."
"The product is user-friendly."
"Our clients appreciate that the solution can be used to monitor everything their customer interacts with in their business."
"The solution should have more integration options."
"The solution is good, but it could be more straightforward."
"There are a lot of areas in HubSpot Sales Hub that can improve. It is lacking some direct automation. There are a lot of challenges that we have during the integration. To solve this problem, we are using other third-party tools. They could improve on direct automation."
"There is a general challenge with CRMs, including HubSpot Sales Hub, where users may not fully understand the system's capabilities. I believe there is a need for better clarification and explanation of what CRMs entail."
"There have been many instances where we later identified certain customers that should have been on our target list yet were not."
"The tool should get better at catching leads. Currently, it works better on catching inbound leads. Whenever a person signs up on the website, HubSpot catches the lead and creates an account. However, it is not 100 percent accurate."
"In my experience, the reporting area of the solution is somewhere the solution lacks a bit."
"The initial setup process is not very complicated."
"Dynamic's management could be improved. The tech management should have better technical capabilities."
"The setup with other email servers, other than Microsoft Outlook, could be improved. Alternatively, we'd like to have some feature that allows us to send emails directly from our inboxes to the CRM and assign it to a certain client."
"The solution's interface has room for improvement."
"The UI could definitely be improved."
"The overall price of Microsoft Dynamics CRM could improve."
"When it comes to any necessary changes or updates, we have issues. It is not very agnostic in terms of working with other platforms. A lot of data transformation had to be done internally in order to send it to various systems."
"I am happy with it. If anything, its interface could be improved."
"Better integration would be an improvement."
HubSpot Sales Hub is ranked 15th in CRM with 12 reviews while Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews. HubSpot Sales Hub is rated 7.8, while Microsoft Dynamics CRM is rated 7.6. The top reviewer of HubSpot Sales Hub writes "A solution that provides value for money, along with a clean user interface and easy setup process". On the other hand, the top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". HubSpot Sales Hub is most compared with Affinity, whereas Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com. See our HubSpot Sales Hub vs. Microsoft Dynamics CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
