IBM Watson Explorer Reviews

We are analyzing unstructured data using Watson Explorer.

We are business partners and have been implementing it for customers for about three years already, and we are quite satisfied.

Some of our customers benefit from improved experience with their customers, and others among our customers are using it to analyze data and data entities.

The valuable feature of Watson Explorer for us is data entities, and being able to see hidden insights from within unstructured data.

It needs better language support, to include some other languages. Also, they should improve the user interface.

Stability is fine. It's not the best, but it's fine. Issues are related to the number of documents we are crawling and indexing.

It's scaling well.

We use technical support when we have problems. They help us. A few of them, we need to elaborate for them, but it's fine.

In terms of going with this solution, in our country it's an easy choice because Watson Explorer supports our language. It's one of the only solutions they can select.

It's not so complex. I think it's okay.

Sometimes our clients evaluate HPE, but usually Watson is the only product in Czech Republic.

The main use case is FAQ for the user.

It works for almost 80% of the use case coverage. It works.

More productive, we are able to move employees to other productive to work.

I would like to see the ease of use improved so that more junior people, like a business analyst, could directly improve the model. That would be nice.

It's always improving. Sometimes the service stops.

Scalability is okay.

We aren't using technical support. Sometimes we use troubleshooting. They are helpful.

I would rate it a seven out of 10. It needs better availability. In addition, as mentioned earlier, it needs easier usage for more junior-level personnel.