Infrascale Backup & Disaster Recovery Room for Improvement

Technical Director at Computer Driven Solutions

We did have a major problem last year in March. Somebody attacked some servers being supported by Infrascale and managed to wipe the servers as well as wiping the appliance. However, they didn't manage to wipe the cloud. So, what was on the cloud had to be downloaded to the appliance again. The customer was probably down for about three days. This was a very difficult situation for us to be in.

I think somebody had accessed the server, could get onto the appliance, and see what it was because we had saved the password. Now, I know better than to save the password. Also, the password was still the default password. With the new implementation, it makes you change the password so you can't keep the default password. However, four years ago, when we implemented it, the default password was still on that appliance when that appliance got wiped by somebody.

While this would be a very worst-case scenario, I don't blame Infrascale for the amount of time that it took. However, it was difficult for us because we were trying to placate our customer, which was difficult, because they have a 25 million pound turnover business. They were not happy, but we are still working with them. 

I think I'd be more confident now dealing with the problem. Plus, we monitor the systems more closely. Whereas, previously, I presumed that everything was going well without really checking. Now, I have learned that I need to be on top of any issues. So, I am checking the appliances and cloud solution backups daily. So, we are a bit better switched on with supporting it.

When you are ordering hardware appliances, they have to be delivered from America. In the past, hard drives on the appliance have been simple SSD drives that are installed. However, they don't have a local supply for the SSD drives in the UK. They have to be exported from the US, arrive, and then I have to go and install them. Then, they will rebuild it from their side of things. However, I could order that same SSD drive online and get it the next day. So, I have to wait days for things to come when I could get the exact same drive the next day in the UK, if I wanted to. That causes a bit of a problem. I don't know how many businesses they have in the UK, but I do think that having to import stuff from the US is a time-consuming problem. If there was a holding in the UK, then we wouldn't have that delay in time.

When they export stuff to me from the US, invariably the delivery company (called DHL) is looking for EORI numbers that we don't have. So, they try to involve us in the export of it, and it has nothing at all to do with us. We are simply the customer. If I had to moan about anything, that would be it.

Where the dashboard is concerned, I am okay with it. I am looking at one now and understand what I am looking at. When you first get in it is difficult, but I do believe that they now offer certain training for it. Given the fact that we are trying to support our customers in the UK, it is good to have the knowledge about it, know what you are looking at, see what the size of the protected bytes are, and understand it a little bit better. I have been doing IT support for implementations for the best part of 30 years, and it took me a bit of time to get my head around some of the way things are done.

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Owner at Cyber Protect

The barrier to entry should be smaller. Their ICB (Infrascale Cloud Backup) requires a minimum of one terabyte and the IBDR (Infrascale Backup & Disaster Recovery) requires one terabyte. It would be better if they could do 500 gigabytes. I don't always want to purchase terabytes at a time, although those are different products than what we've been talking about.

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Network Engineer at ECMSi

The pricing model that they recently changed to is a little bit complicated, and the biggest area for improvement is a better way of figuring out how to price it. It would really simplify it for us if the pricing model were put back to the way it used to be.

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Learn what your peers think about Infrascale Backup & Disaster Recovery. Get advice and tips from experienced pros sharing their opinions. Updated: September 2021.
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IT Manager at a healthcare company with 51-200 employees

They set me up as a vendor, not as a client. So sometimes I end up in the wrong portal and I'm doing vendor things instead of client things, and I didn't realize that right away. Once I figured it out I just changed my favorites on my desktop to go to the client-side. It confused me for about three days, when I was setting it up and deploying it.

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CS
Director of Technical Operations at a tech services company with 11-50 employees

We would like to see more of the hardware appliances using solid-state drives versus mechanical drives so that the speed of backups and speed of restoration is faster. I know that that actually is an option that they are rolling out on some models, so they have started implementing that.

Having greater options for the geographic diversity of the data would be a good feature. Right now, we're just replicating to a single data center. But if that data could then be replicated to a second data center, that would be a value add. It provides a little bit more security because they have, in the past, had data center issues. When this happens, the offsite backups are just taken down. Having options to replicate between their data centers, once the data is offsite, would be an improvement that they could make.

One feature that would be really nice, would be to have the file and folder backup agent that is on-premises able to back up to their Infrascale cloud. As it is now, there are two different steps. Adding this capability would give us one solution to manage all of the different services. For example, having the DRaaS appliance be the central means of managing would be really valuable. As it is now, they have the cloud backup product with its own software agent and its own UI, in addition to the DRaaS appliance. Merging them into one platform would be preferable.

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Learn what your peers think about Infrascale Backup & Disaster Recovery. Get advice and tips from experienced pros sharing their opinions. Updated: September 2021.
536,053 professionals have used our research since 2012.