I push it in my own business. I wouldn't do that if I didn't think it was any good. I would definitely advise others that it is a good product.

If you want to back up redirected profiles on a server, you have to go into the scheduler and change the event in there to be a system event, and not run it as an administrator. That is the best thing that I learned, because that enables you to back up redirected folders. However, if you sign up for Infrascale, even they don't know that. So, you can get it to work, but it takes a bit of messing about to do it. If I had to say to somebody, "Get Infrascale, put it on your server, you can back the data up, and then you can back up the user profiles. You will need to go into the scheduler and change it for the task to run as a system event, and not as with administrator rights. It has to run as a system, and it will then work."

The speed of Infrascale’s backup functionality is good. I have had no complaints. The speed of backing up to the cloud using the software solution is based on the speed of the server at one end, how quick it can run the program, and the upload speed of the site. Realistically, that has nothing to do with the solution provided by Infrascale. Where the appliance is concerned, because the virtual machine is backed up to the appliance, there is no lag on the servers from the appliance, which then backs up to the cloud. That is based on the speed of the customer's bandwidth, because that is how it gets into the cloud. Solution-wise, I think the speed of it is just fine.

The speed of recovered documents is more based on a customer's broadband.

After a few weeks, anyone working with Infrascale should really understand the product, and it should be fairly straightforward. 

We offer it to all our customers. It depends on whether they are prepared to spend any extra money on the solution. So, any new customer who comes onto us, we suggest that they have an offsite cloud data backup that will protect their data only in the cloud. Then, should anything happen, it's recoverable to a drive and we would be able to give it back to them. Backup is a service, and it's also something that they can do themselves locally. We do try and get as many customers onto it as possible because it helps us.

There is a slight language problem. It is a bit hard for people to initially get used to, because support is in the Ukraine. I think the language barrier would mark it down one point, but it is a nine out of 10 for me.

My advice is "go for it."

I rate Infrascale an eight out of 10 because I still have to use another product for some of my clients who want to back up directly to the cloud. I know Infrascale was working on a direct backup solution about two or three years ago, because I tested their pilot and their beta versions. But unfortunately, they haven't followed through since. Maybe the market for this service is not as big as they were hoping at that time. But that's the only reason I have multiple vendors in this space. As soon as Infrascale comes out with a direct-to-cloud backup solution, I will most likely switch all my customers over to Infrascale as well.

I would tell anybody who is interested in Infrascale to use it. This is a good product and I recommend it. My advice for anybody who is implementing it is to make sure they utilize the Infrascale resources that they have available. Their tech support and account management teams are among the best we work with and have been super helpful.

The biggest lesson that I have learned from using this product is that we should have switched years before we did. This is a solid product, and other than the licensing model, we don't have any complaints.

I would rate this solution a ten out of ten.

If you're going to lose money when you're down for any length of time, Infrascale is the best solution out there. We're talking to a police department and they have a 911 call center that can't go down, obviously. This is the ideal solution for them. The limited downtime is just incredible, as is how easy it is to get things back up and running, and how quickly.

If you're using a single Infrascale unit, I would definitely rate the solution a nine out of 10. But if you need multiple units, because there is the issue that they don't know each other exist, I would knock it down to an eight. But most of the clients that we're dealing with aren't going to need multiple units.

Make sure you do a true apples to apples comparison. A lot of times, especially with some product lines that don't offer the full suite, you have to kind of either plug it into your own cloud replication or hardware. Those solutions are not factoring in other components, in terms of cost of ownership. If you are just looking at what the backup licensing is costing, then it is not really a 100% comparison, especially if you look at only a portion or percentage of it versus the entire solution. You should make sure that you are adding in all the additional costs.

We are changing our infrastructure deployment. Our goal is always to look for new clients to deploy to.

I would definitely give Infrascale 10 out of 10.

Infrascale is the best way to use a backup disaster recovery for your business, be it small or big. You have so much control and you can ration your storage any way you want. There's no one holding you back. If you want to add or decrease, it takes seconds. You will log in, you decrease their amount, away you go. Do you need to get something? Reset a password? Away you go. It's a very handy tool. You don't have to call. I never have to call Infrascale for anything really. I think I called them two or three times in four years.

If you want something that works and is reliable, here it is.

I would rate it a 10 out of 10. The software just works perfectly. I'm not going to say anything bad about the software because they make me money.

I'm using SentinelOne for my antivirus malware stuff. They're one of the best in the industry. I don't have a lot of events where I need to pull from backup or recover. I just needed a system that I could use to back up my remote users. I'm not too concerned with  Infrascale's malware detection stuff. It was one of those fancy little things they throw-in. As far as the time it would take for a boot-ready failover, it would have zero effect on my operations. My stuff is 100 percent cloud-based, including my EMR, Outlook, and Teams. But I'm utilizing 95 percent of what Infrascale offers, for the package I bought.

Overall, I set it up, configured it, deployed it, and walked away from it. It just chugs away happily.

Overall, this product is really solid and they're a very good company to work with.

I would rate this solution a nine out of ten.

My advice would be to really understand the cost of downtime to your business. That's the first "port of call." You've got to understand the financial cost of not being able to operate the business. That's the way I can actually put a price point on a situation where they are down for five minutes or an hour, in a very crude calculation based on how much they're paying their staff per hour. I then tell them that if their system were to go down for however long, this is how long it would take me to get it back up, saving those costs I calculated for them, as well as possible intangible losses. That's very important because it's all about the bottom dollar.

The speed of the solution’s restore functionality is a 3.5 or four out of 5. So far, we have not really had to put it under a lot of pressure. There hasn't been a situation where a good number of servers have gone down at any one point, to test the load versus performance. But when I have used it in the past, for one server for a small client, it has worked very well.

I would rate the time it takes Infrascale to deliver a boot-ready failover in a disaster recovery situation as a four out of five, because of the manual effort required to make the switch and fire up the failover system. It's not high-availability, which would be automated.

I would rate Infrascale Backup & Disaster Recovery a nine out of ten.

My advice for anybody researching this type of solution is to consider what it is that you need to have backed up. I would recommend this solution for those who are backing up documents for Windows or Mac. However, for Linux machines, this solution will not work. It only works with virtual appliances.

The experience that we have had with this product is generally good. We've been able to restore files when we've needed to. The problem is that sometimes you can use a lot of the bandwidth to upload files. I don't know what the compression is like, compared to others, but I've seen it slow down our connection a bit when it does backups.

I would rate this solution an eight out of ten.