Monthly, we have been using the campaigns. Besides that, the actual work that it does as a mail relay, protecting our email infrastructure, is valuable. Also, the ease of integration into Microsoft 365.

The artificial intelligence and machine learning capabilities of the solution are very important because we don't know what we don't know. The fact that I can use the community for artificial intelligence based on other case studies is perfect. Why not learn from other people's experience?

We use the AI to determine if an email is phishing or dangerous.

For email security effectiveness, I would give it 8 out of 10. As far as the mail relay is concerned, we haven't had major attacks, concerns, or phishing emails. So, we can't complain. Thank God everything has been working fine, but we never really tested IRONSCALES to its fullest. We have been using its automatic features where it gives me advice that some email might be phishing and so on. As for that, it does work really well. However, I can't tell you that it is battle-tested. That is why I am not giving it more than 8.

The report function through Gmail is probably the most valuable feature. The next most valuable features are simulation and training.

I would say IRONSCALES is probably one of the best products of its class that I've seen. I've seen some other companies that offer similar technology and a similar product, where the training is an afterthought or add-on. IRONSCALES do offer premium training, but the regular training is very well-rounded. The integration of excellent reporting, single sign-on, and freedom from logins and passwords for end-users makes this a fantastic product. 

The AI and machine learning capabilities of the solution are significant. I have a small background in AI and machine learning, and we discussed how those functions would operate in our system with IRONSCALES. I've never seen a machine learning program work as effectively and often as this one. There aren't as many hitches as I would expect to find in a solution of this kind.

If I had to put a number on it, I would say 95% of the time, it works flawlessly. The remaining 5% of the time, a tech like myself would have to intervene, but in my opinion, that's an excellent standard to have. 

The automated detection and response capabilities have reduced the time we have spent manually reviewing emails and events a hundredfold.

I think the ability to customize offered by the solution works well. 

The solution has allowed me to spend more time on other activities. It's sped up our business process, and our response time has gone from five to ten minutes to less than a minute. Sometimes even more time is saved, especially in the last couple of months. The first week we implemented the solution, the saved time wasn't as noticeable. Three or four months down the road, I can see we have saved many hours, if not more. 

The fact that it is set-and-forget is valuable. Once you turn it on, you very rarely have to micromanage it, whereas, with a lot of spam filters, you have to go in very often. 

Its nicest feature is that other users in our company can flag something as spam, and it'll automatically flag it for everybody else in the company. It'll pull that out of your mailbox before it becomes an issue. This way 50 people don't get the same notice. One person clicks it, and it automatically goes away. 

Their anti-phishing platform is absolutely fantastic. The automated AI piece is amazing, and their technical support is fantastic. 

We have three companies. The fact that we can put all companies under one umbrella and take care of all three companies in one space is probably the best feature that they have.

We haven't used the employee awareness training as of yet, although we do plan on using it, however, the effectiveness of the email security itself has been tremendous. It's cut down on our time and our employees' time. The ability to have zero-day effectiveness against phishing attempts has been critical to our business.

We do use IRONSCALES' automated detection and response capabilities. It's 99% effective. Not only does IRONSCALES do a great job of detection within the email prior to it actually being received in our users' mailbox, but we also have the whole IRONSCALES community across the world mitigating other phishing attempts, a lot of times we don't even see or it's classified prior to even reaching our users' mailboxes.

The automated detection and response capabilities decrease the time we spend manually reviewing email events by probably a hundredfold. Just by the simple fact that if other community members in IRONSCALES have already seen the email and have already classified it as a phishing attempt or a spam attempt, I then don't have to go in as it's already automated and it's already been resolved by the community. The fact that IRONSCALES software goes and classifies it before I even have to get in has been paramount to the amount of time that we've saved using IRONSCALES.

I use IRONSCALES' mobile app. It does notify you when a new incident is created. It also notifies us when it's been remediated either by the community or by them. It also lets us know if there is a new incident that's been created that it doesn't know how to classify.

The capabilities the mobile app provides us with for alerts that need to be dealt with right away are great. The fact that I can just get onto IRONSCALES right from my mobile device if I'm not home, or if I happen to be in a meeting where I can't get away from the screen that I'm currently in and I can still do it, I can still take care of the issue from my phone itself. Overall, the app works as if I was sitting in front of a computer. I see truly no differentiation between the two, other than the size of the screen that I'm looking at.

We like IRONSCALES because it's easy to use and saves us some time. The reporting is good because it has all these tracking features and metrics. It's still evolving, but it's great to have information about automated detection and response, phishing campaigns, simulations, etc. 

I would say the most valuable feature is what they call Themis. It's like a virtual analyst that uses the decisions that system admins make to generate a score for whether an email is legitimate, spam, or phishing. It gets better based on the decisions that we make over time. The automation piece is great as well. The integrated approach of email security combined with employee awareness training is excellent. 

The AI and machine learning capabilities have come a long way since I first started using the solution. At the same time, any technology is only as good as the team's ability to use it. It's still evolving, and I think machine learning will become increasingly helpful because the more it does, the more accurate it'll be. In the beginning, there will be a lot of false positives, but it will become better as you provide more feedback and I think a lot of security teams are trying to do more of that too.

Integration is also crucial because there isn't a one-size-fits-all solution. Right now, I need to go to 10 different portals to check something, like a security incident. Integration with everything is always useful.

IRONSCALES has made improvements to its automated detection and response. If your company gets a targeted phishing email, there are two options. You have the option to leave comments and feedback in a form, and that's only limited to the people in the company. There's also a secondary form that's can be externally shared with existing customers or anyone with access to the IRONSCALES API.

Automated detection and response are good, but it depends on the specific email that comes in. I can only speak for my company. which is in the field of life sciences and healthcare, but we get all the typical phishing emails.

Microsoft has many domains, like outlook.com, live.com, microsoft.com, and 365 office support. A lot of phishing campaigns use these domains. They know nobody can block these domains as most people use Microsoft, UEX, or Mac shop. Phishers disguise themselves using a compromised legitimate business email account and start sending emails that say: "Please log in here." It looks like it's going to the organization's Office 365 website, but it's going to the other compromised organization. People are more likely to trust that. 

IRONSCALES also has a mobile app on Android and iOS. We mostly used it when we had a bigger team. I've been using it since the earliest version when they only had a web interface but not the official Apple or Android or mobile version. It's great for following up when you may not have access to a desktop computer or laptop. 

It's great for getting a sense of what specific phishing or incidents or events are coming into the IRONSCALES dashboard portal. When you need to do more digging, you probably don't want to look at the application on the phone because it's too small, and you have to dive in to see the email headers. I use it for limited purposes, like quickly checking an email to see if it looks legitimate, so I can re-categorize it. I need to go into the computer if it's anything more.

For me, the mobile app is most valuable. All other features are also very useful, but the mobile app makes it really easy for me to manage on the go. I don't have to be at my desk. I could be at the shops, or it could be in the evening when I am out, and I can get a notification on my phone that there is an incident that has been raised. I can sort it out very quickly without having to be at my work PC.

The awareness campaign has also been useful. Once you've completed the Phishing Awareness campaign for the users, you get the reporting functionality. You're able to send out training modules, individually or in bulk, to the staff members that need them.

It is very easy to manage. The user interface is very friendly.

The solution captures a bit more of the unknown, quantifies it, and applies intelligence to it to pick out and stop a lot of phishing emails that come through. The solution improved our response to phishing attempts. IRONSCALES has a virtual assistant and some AI intelligence that's applied to it. That was the main differentiator between IRONSCALES and Microsoft.

The solution's AI automation clearly identifies phishing emails and gives you an overall indication of why it found the mail to be malicious. It does the whole analysis for you to see why the email was deemed a phishing email. The solution's response time is better than that of our previous tool. The solution's user interface is pretty straightforward and user-friendly.

AI-driven phishing detection and incident remediation are valuable. It saves time from having to do manual analysis and investigation, and we also get alerts for phishing emails.

The feature I use the most is the main relay. IRONSCALES was designed around that, but phishing simulation management is also a handy tool that I don't see often. Combining these features enables a user to be more comfortable with the simulations. 

For example, one of IRONSCALES' features is an Outlook extension that lets you report phishing emails and other stuff that looks malicious. In our training, we encourage our colleagues to click this button to report as many emails as possible. Reporting suspicious emails should become part of our employees' everyday routine. The training campaign usually helps us catch our colleagues outside their comfort zone to see if they're paying attention to all these suspicious emails they receive.

AI and machine learning are essential components of the product. It automatically can identify phishing emails and classify them according to several factors. I'm not sure how it works, but there's a ranking system that ports onto every sender and email we receive. This artificial intelligence can conduct a thorough search that's sometimes better than humans. 

The automated detection and response feature handles most of the job. I only need to classify a few emails manually each day. Artificial intelligence does everything else automatically for me. Without this technology, we would have to sort 1,000 emails each day manually. IRONSCALES cuts that down to maybe 50.

The IRONSCALES mobile app is convenient to use outside working hours. It's not my primary tool, but it's nice not to need to open your laptop whenever you would like to classify something. You can use the app to check up on the system. 

They're outstanding as a solution. They have a threat-sharing capability so that you get information from all the customers regarding any phishing attack. That's a great feature for us due to the fact that we get information very fast if someone else in the world has seen that email. 

The artificial intelligence is excellent. They are able to use it to recognize phishing emails due to the language used.

The initial setup is very easy.

The solution can scale.

The stability is good.

We've been satisfied with technical support.