I rate Looker support eight out of 10. I had to reach out to Looker support for specific use cases that were not readily available in the documentation. I asked the support team if there is a way to use a particular API to extend the native functionality. They respond quickly. They may not always have the right answer, but they're responsive. 

The technical support is really bad. There is no way to save a screen recording. If there is an issue with the report, I cannot download multiple snapshots and send them. I need to send them one PNG file at a time. There would be a better way to share issues. Their responses over the chat are no easy way to replicate the solution or the issue.

Support is pretty good. They provide online support, so we can quickly hop on a call.  However, for more complicated issues, like a cache issue we encountered for embedded networks, the resolution can lag. Issues can remain unsolved for a while.

I have contacted the technical team of Looker several times in the past, but I have never been very satisfied with their support. Looker's technical team takes too much time to respond to my queries. I usually found the solutions to my issues on forums or through other communication channels.

I rate the technical support a five out of ten.

I've only had a single encounter with it. The folks handling it did respond. I assured them that I hadn't faced many challenges. If I did encounter any, I'd go back and check. 

I've not dealt directly with technical support. However, their community support is very helpful.

I never had to contact the support team, but I know that they are available to us. It was never necessary in the last three years.

I have had a good experience with technical support. They are very good.

Technical support is one of my favorite things about Looker. They are always very helpful when we have technical questions. Typically, I hate "chat support", but it's really good with Looker. The people who help are always very knowledgeable and if they don't know an answer right away, they are able to find it quickly.

Technical support is the best ever. Seriously, this is why we bought the service. The in-app technical support for the LookML developers has allowed me to scale to self-service exploration with a handful of data warehouse/data engineering staff. We have > 40 LookML developers and 200 users of the service.

Technical support has been superb. Most answers are easily found in the user forums. Online chat has been very responsive for other questions. Our account representative has been very responsive and helpful for higher level questions related to issues like billing and configuration.

They're on top of their game. They are knowledgeable about their product and proactive in resolving issues.

Customer support has generally been helpful; they tend to be helpful, provide suggestions and be open to feature requests.

Excellent. The chat support always responds quickly and is helpful. Some weekend support would be nice.

I would give technical support a rating of 9/10. They are very responsive and often installed patches within hours of reporting problems.

Technical support 9/10.