ManageEngine Log360 Room for Improvement

Technical Presales Engineer with self employed
The only thing I'd say is to provide log sheets that accurately describe how this solution works. Most times log sheets are not assigned well. You need to contact your support or you need to go to marketing and I don't like that. Also, a Cloud version would be a major breakthrough. I think it should be looked into because most organizations these days don't want to publish on servers. Also in terms of flexibility, I think a cloud version should be pushed. Backups are very, very important. We had a situation where because cloud reliability is not 100% when we wanted the backup we needed to re-position the server. So instead of starting from the previous position completely, it would be nice if you could just take the file and install the same version of the ones you want because now if you want to run that backup, you must install the one that was going before. I should be able to replicate the same on another server. I should be able to pick the same file and go. So the backup process is not that easy and not that straightforward. View full review »
Information Systems Manager at a non-profit with 1-10 employees
The GUI needs to be improved. The graphical interface could be made easier to use when you are connecting to different network equipment. For the service it is straightforward. It is a hassle when you have different manufactures for switches and realtors. Simplifying the user interface would be very helpful. There are issues with stability. In the next release, I would suggest to include not only for enterprise-level switches but also small business-level switches in the system. Some of our offices experienced issues when they had both local switches. Also, simplify the interface when you are adding network equipment. View full review »
IT Manager at a tech vendor with 51-200 employees
There are issues when we log into Log360 from the computer that is hosting the system. It does not connect to the Active Directory. For example, Linux cannot connect or log into Log360 with the Active Directory user. We can log in as a local user, and it's fine, but when we login with an Active Directory user, we cannot. View full review »
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