I would like to see all of the features included in a single package. As it is now, the only downfall is that if a customer doesn't buy everything, and they only buy the best parts of it, then they are missing out. This means that later, they have to invest in add-ons.

The product's technical support services need improvement. 

The pricing is a pain point for us. It's a bit expensive. I would like to still see it come down, as many companies just don't have the budgets for it right now. Mid-sized companies in particular just don't have that kind of money sometimes. If it comes down a little bit, they're going to hit a lot more companies and take a bigger market share.