Microsoft Entra ID ROI

Vinod Survase - PeerSpot reviewer
M365 Senior Consultant at a tech services company with 10,001+ employees

It is hard to measure ROI with security solutions, but identity is the first point of vulnerability for cyber attacks, so identities must be secure and well-managed. The solution provides this, and that is a worthwhile investment.

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DG
Founder, CEO at a computer software company with 11-50 employees

We've certainly seen returns on investment in terms of some of the security features around Azure. We've seen threats that have been detected much earlier. Previously, threat detection and that sort of thing was more of a response rather than doing anything preemptive. Something would happen and we'd then fix it. Whereas now in Azure AD, we've seen recommendations and those sort of things coming through from Microsoft saying, "You've got these accounts, these have all got weak passwords. We recommend getting these changed for end-users before they get hacked." We saw a marked decrease in the number of attacks and breaches against our credentials when we introduced multi-factor authentication for the entire company.

Had anybody, for whatever reason, passed on or shared their username or password, those could then be used to get into our services. Now with multi-factor authentication, we've seen a marked decrease in the number of threats we've seen come through. So there are some marked benefits of the security features.

SSPR, self-service password reset has also realized ROI for us. In the past, 60 to 70% of the calls coming into our help desk guys were for password resets. A large chunk, 50 to 60% of those are gone because people can just go to the URL we've shared with them and reset their password themselves without having to phone us, which means that our service desk guys can deal with real issues rather than just somebody to put on their password. So we saw a large decrease in password resets. We're still trying to get rid of even more of those, trying to make their job even easier, but we've seen a large reduction in the number of password request changes to our service desk.

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MV
Manager Infrastructure & Architecture at BDO Global

The ROI has been quite good because we looked at competitors as well, Ping and Okta, but their license fees were quite high. Also, Azure AD can meet all our use cases. In the beginning, we only used the free version, so that was quite cheap to run. We had some custom code that we needed to develop, but that was due to our specific use case. Overall, the return on investment has been very positive. The solution is not very expensive to run. It is quite stable. For us, it brings a whole lot of capabilities to provide people with a single sign-on experience across the world.

Compared to other big vendors over the past six years, I think we are close to saving $5 million on FTEs and licensing, which is substantial.

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Buyer's Guide
Microsoft Entra ID
April 2024
Learn what your peers think about Microsoft Entra ID. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,740 professionals have used our research since 2012.
Sathish Veerapandian - PeerSpot reviewer
DevSecOps CISO Architect(Feature Engineer 3)- CISO Cyber Security Dept at ING

We have seen a return on our investment with Microsoft through improved performance, better management, and enhanced features.

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BH
Global Head of Identity and Access Management at Adecco

It is one of those costs where you can't really quantify a return on investment. In the grand scheme of things, if we didn't have it, we would probably have a lot more breaches. It would be a lot harder to detect issues because we would have people using static usernames and passwords for various sites, making us open to a lot more attacks. The amount of security and benefit that we get out of it is not quantifiable but the return of investment from a qualitative point of view is much higher than not having it. 

It is the one platform that should be used for all authentication. Azure AD allows you to have one username and password to access all of your sites, which makes life a lot easier. Therefore, the return on investment is good because people have to use the one ID and password.

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EB
Azure Cloud Administrator at Randolph Brooks Federal Credit Union

We've saved more than 20 hours per week. The product is saving us a lot of time. It cut time spent by 45% to 50%. It's also saved us money as we only pay for what we use.

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Oscar Iván Mejía - PeerSpot reviewer
Database and Systems Manager of the IT department at Humanitree

We have seen a return on investment.

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Antonio_Russo - PeerSpot reviewer
Principal System and Security Engineer at a insurance company with 201-500 employees

We have witnessed a return on investment, however, it's hard to quantify. Definitely, in the long run, there's a benefit to leveraging the product.

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Christophe Humbert - PeerSpot reviewer
Security Architect at CloudsWizards.com

Microsoft Entra ID must have saved organizations money, but I do not have the data.

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Mangesh Parjane - PeerSpot reviewer
Senior System Administrator at Company3

Azure AD is worth the money and provides us with an ROI. 

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Prateek Agarwal - PeerSpot reviewer
Manager at Indian Institute of Management Visakhapatnam

Microsoft Entra has helped our organization save money because it is secure, reliable, and scalable. We have multiple applications, and we do not have to worry about infrastructure resources or any kind of additional resources just for the authorization process. Azure AD helps us out with that. It is a good return on investment, considering the license and the subscription for Azure AD as well. The pricing plan is also very good and is not as complex as that for another service provider's tool.

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Prateek Walia - PeerSpot reviewer
Change and Communications Manager at a retailer with 10,001+ employees

We have seen an ROI. We were able to secure our IT networks by more than 80%. More than 80% of the audience did subscribe to MSA and used it for logging into their work accounts.

It took us two to three months to realize its benefits from the time of deployment. We did run a pilot batch. We were trying to customize the solution according to our network. Within a quarter, we were able to identify its benefits.

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IT Engineer at a recruiting/HR firm with 10,001+ employees

We have seen a ten percent return on investment.

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Daniel Amini - PeerSpot reviewer
Head of cloud, data, and AI at BJSS

Entra includes things like multifactor authentication, conditional access, etc., so I think it justifies the cost. 

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AB
It enterprise director at a university with 10,001+ employees

My company has not used many of the new features available with the product's new prices, so I cannot speak if I have seen an ROI from the use of the product in my organization.

I have seen an ROI from the use of the solution if I consider its past usage in our organization since we were able to eliminate work that a lot of people had to do manually, like the creation or deletion of identities.

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SS
Chief Digitalization Executive at a energy/utilities company with 1,001-5,000 employees

We got a very good ROI when we compare it with what we were using around ten years ago. It's a much improved and cost-efficient product in terms of cloud provision.

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Selvakumar B - PeerSpot reviewer
Program Manager at Cyqurex Systems Ltd

There is a return on investment for us with Azure AD.

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Jeff Woltz - PeerSpot reviewer
Principal at a computer software company with 51-200 employees

Azure AD is essential to how the business runs. We're only investing more in the whole Microsoft Suite.

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NA
Principal Service Engineer at a energy/utilities company with 10,001+ employees

We are closing all data centers. Therefore, to build or enhance any existing capability in applications, it could have been very a costly effort for us. Rather than building an authentication platform, we are using a standard-based approach where we just need to plug and play. Instead of going in and reinventing the wheel for every application, we are using a standard out-of-the-box service offering from Azure Active Directory, where we just consume that service, then users have a seamless experience.

Having a single supplier saves you loads of headaches from:

  • Multiple suppliers and multiple technologies
  • Integrating everything.
  • Doing upgrades.
  • Maintenance.
  • In-house deployment
  • Having multiple components of those solutions to work together.
  • Managing multiple vendors, supplier support teams, contracts, renewals, and licenses. 

If you are dealing with one supplier with an out-of-the-box solution, which provides you end-to-end capabilities, then it is naturally cheaper and less of a headache to manage and operate.

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DM
Interim Head at Division Public Education - St. Maarten

We have seen a return on investment using Azure AD.

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Gabriel Avendano - PeerSpot reviewer
Senior Application Support Engineer at Sika AG

The return on investment is easier to calculate with Okta. It's a bit complicated to calculate in the case of Azure. Of course, Azure is already a trusted platform. It's pretty big, and it's handled by Microsoft, so there are no issues with that, but it's easier to check the return on investment with Okta.

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JS
Director, Infrastructure at a retailer with 10,001+ employees

It is difficult to estimate our return when we didn't own anything beforehand. There is no real basis for comparison. That said, the automation capabilities cut down manual provisioning, manual adding, removing, deletion, editing, and those types of things, of user fields. I would say those are the big savings, and it's helpful that you can easily do the automation tie-in into Azure Active Directory.

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ElizabethHatfield - PeerSpot reviewer
Director of Business Operations & Program Management at a healthcare company with 11-50 employees

We have seen an ROI with the solution; the ability to collaborate with external partners provided tremendous value. 

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Sachin Vinay - PeerSpot reviewer
Network Administrator at Amrita

The return on investment is pretty massive. We save time and money. It helps us even if we opt for a subscription. We save a considerable amount of time with the cloud version because it has various features unavailable in the on-premises Active Directory that save time for the system administrators. We can concentrate resources on hiring other staff instead of system administrators. All the features are within the cloud itself, so it reduces the maintenance costs of an on-premise server. 

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AM
Director of Engineering, Integrations at a computer software company with 11-50 employees

Azure AD makes our work a lot easier, but I don't have an actual number to show an ROI.

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MS
Senior DevOps engineer at a tech vendor with 51-200 employees

Our organization has definitely seen a return on its investment from using Azure Active Directory. It ties really well with the Azure ecosystem, which is why it makes sense to use Azure Active Directory to access resources.

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SL
IT Manager at a non-profit with 51-200 employees

We have seen a significant return on investment since switching to Azure AD. Our monthly costs have decreased from $5,000 to $100.

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Dhiraj Verma - PeerSpot reviewer
Global Information Technology Manager at Kaleyra

We have seen a return on investment.

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TM
Cloud Architect

We have definitenly seen a return on investment from using this product. We have seamless authentication, quicker response times, more robust security, access from anywhere without having to set up VPN links, and federated models.

If we had similar services on-premises, I assume that it would be expensive, especially given that we used to have a perpetual licensing model. Now that we are able to have a subscription-based service, it has not only improved our security posture but also cut down on costs.

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SK
Chief Technology Officer at a healthcare company with 5,001-10,000 employees

It provides an organization flexibility to move towards the public cloud, so their workload can be upstream. They can see that they don't have to come down to their on-premises for any authorization authentications. That is where we were seeing more development environments, staging environments, and DevOps environments, as most of our customers were pushing towards the public cloud, which would then be integrated with their Azure Active Directory.

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CG
Sr software development engineer at a tech services company with 10,001+ employees

We were able to reclaim the money that we did not spend with Microsoft and spend it elsewhere. It is technically an ROI, an investment of our time in negotiating other deals.

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MA
Cyber Security architect at Avanade

The solution has a high ROI when adopted properly in your organization.

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JC
Identity Engineer at a pharma/biotech company with 10,001+ employees

We have seen a return on our investment. I would say that it is one of the key components of our identity solution

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CG
IT specialist at BMO Financial Group

Everyone uses a cloud solution to reduce the on-premises infrastructure cost and maintenance. In the coming years, there will be a lot of returns or a lot of cost-cutting that will happen.

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DM
Product Manager/Architect at a consumer goods company with 5,001-10,000 employees

There are a lot less calls to our service desk. For some of the traditional, "Hey, I need to reset my password," or "Hey, I'm locked out." So, we're seeing a lot of that self-service, gaining access to the different apps, and having it all be integrated with Azure will take away some of the headache. For example, "I don't know what my password is for GitHub," or, "I don't know what password is for Slack." We are like, "Well, it's the same password that you use every day." So, that has dropped call volume.

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TB
Lead Global Cloud Architect at a transportation company with 10,001+ employees

There is much less cost investment going into it now. We didn't have to do a volume buy to get onto the platform. When it comes to ROI, there is low friction and a high, immediate return on investment.

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KA
Dynamics 365 CRM / Power Apps Developer at Get Dynamics

We have seen an ROI due to the fact that it integrates with other Microsoft services very seamlessly. In that sense, it definitely saves time and cost as opposed to implementing something that we don't know, such as other identity systems. 

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MH
Enterprise Solution Architect - Security at a insurance company with 10,001+ employees

We have only really bought into the solution over the last 12 months or so. We expect to see cost returns in the next 12 months.

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BENDER BENEDICT - PeerSpot reviewer
L3 Technical Support Engineer at SV Gaming Limited

We have seen a return on investment from Azure AD because, first of all, we have been able to use the Cloud infrastructure to bring in more response. Also, it has high availability. We can easily scale it up or down, thereby managing costs. Now, in terms of the Azure Active Directory Office 365, we also have scale licenses where we get to manage the licenses across multiple users, thereby reducing costs of having to purchase one per user.

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NP
Head, IT Infrastructure at a comms service provider with 201-500 employees

We have been able to achieve our target and requirements for security. After the move to Azure AD, the security level is high. The users have to change passwords and do MFA a few times if something goes wrong, and if they can't, the device is going to block them. Sometimes, users are not happy, but at the organizational level, it is good. It is costly, but the improvement is good in terms of performance and security.

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HM
IT Manager at a renewables & environment company with 201-500 employees

From a very subjective point of view, as I haven't drawn any kind of numbers to calculate the return on investment, what I can see so far is that the investment is running smoothly and it's easier for us to run our environment with it.

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Anish Bheekoo - PeerSpot reviewer
IT Lead at CMH

We have observed a 60 percent return on investment with Microsoft Authenticator, which provides us with peace of mind, knowing that there is no unauthorized access occurring.

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PS
Sr. System Administrator at FST Information Technology Pvt Ltd

Azure AD has a good return on investment. We do not need as many servers, electricity, etc. We can save from a cost point of view. Apart from that, if we have a limited set of users, we do not need to go with the extended version of Azure Active Directory, where it costs a lot to enable these services. Azure Active Directory is a good option compared to on-premises. 

This solution is less time-consuming. We don't have to hire as many resources to give permissions to a particular user or group for any application.

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Carlos Brandao - PeerSpot reviewer
CEO at Intelliway

We think the solution is excellent and provides a return on our investment.

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LO
Infrastructure Manager at trt18

It gives a good return on investment. The amount of first-level support we have had to give internally has dropped a lot since we applied the policies and restricted our users. But our users are now more satisfied because their computers don't have the issues that they had before. Before Active Directory, there were many issues that our users complained about, like worms and malware. We don't have those issues anymore. Even with endpoint protection we had some cases of viruses in our company, but now we don't have them either.

Directly, I couldn't calculate the return on investment, but indirectly we saved by reducing work for our team, and we are keeping our users satisfied.

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Anthony Alvarico - PeerSpot reviewer
Deliver Practice Director at DynTek

The initial investment is high due to the migration if you have a legacy environment like an on-premise Active Directory. However, after that initial investment, you're just paying for the license to hold your information and that has your Active Directory. There's a return on investment probably after few months. In that time, you'll get your money spent back due to the fact that you don't have to purchase a lot of hardware initially. The initial investment is really only to migrate your information or your data. That's where there are costs for a company usually.

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BS
Systems Architect at a non-profit with 11-50 employees

We have seen a return on investment with Microsoft Entra ID. The solution has dramatically reduced the amount of time spent on activating accounts. I was the first system administrator at the company, and we've got four now. It's definitely a growing arena, but it's an understanding that I can see that progression. I don't have to teach them all these different things. We just do one thing and move on.

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JA
IT Project Manager at Orange España

We have definitely seen a return on investment because security is our biggest concern. We do not want to leak our data to any unauthorized sources.

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DZ
IT Infrastructure & Tech Support Manager at a energy/utilities company with 1,001-5,000 employees

We can see a return on the investment by comparing the prices we know from previous years. We don't use so many data centers now and we don't need as many installations and to pay as much rent.

Our return on investment is that the costs are very small, like one-tenth what they were, by going from owning on-premises data centers to what we have now. Over a period of five years, our return on investment is 100 percent. The money we pay for this contract is not much compared to the money you need for buildings, data centers, power, and technicians.

The price is also very good if you consider the money you save by not having to pay for many contracts with different companies to create a corporate solution. You pay one company, like Microsoft, and you have the whole solution. We have saved a lot of money by doing that. 

Of course, you need to give it time and in-house resources. People have to be trained. Otherwise, if you have many environments and many products that you don't know very well... 

Maybe using multiple companies is good. That's why we do use some other products, but not many.

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FN
Azure Cloud Architect at a engineering company with 10,001+ employees

We have seen ROI using Azure Active Directory in the fact that we don't need to have four or five local servers. We can have just one local server and the heavy jobs can be run over the cloud. There is some money saved on that.

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OA
Senior Infrastructure Security Engineer at a tech services company with 51-200 employees

It protects your identity and keeps you secure. The return on investment is that it keeps your identity from being compromised or you being scammed. That is the investment that customers pay for.

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TO
Technical Support Engineer at Freelancer

I work with a client who has a small organization of 50 users worldwide. With Active Directory, they are spending a lot for 50 users for management, the cost of maintenance, etc. The ROI number is too small for the costs that they are spending on the maintenance of an on-premises setup. So, I migrated them to Azure Active Directory, where it is cost-effective compared to an on-premises setup.

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SK
Sr Engineer IT at Hical Technologies Pvt Ltd

With COVID going on, part of our ROI from using the solution is that we can view the access of all the employees who are working from home. In these circumstances, that has been a notable return on our investment. 

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HP
Computer engineering student at a educational organization with 501-1,000 employees

Based on my experience, it would be difficult to estimate how long it would take to earn your investment back.

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VK
IT Consultant at a tech services company with 1-10 employees

As this is a cloud-based solution, less maintenance is required, so the return on investment is better.

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JG
Cloud Systems Administrator (Servers and Storage) at University of Bath

In terms of our overall Azure experience, I can see that this solution yields a return on our investment. However, it is difficult to quantify.

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FA
VP of IT at a financial services firm with 51-200 employees

It is difficult to quantify that. Because there is the cost of switching, usually, it ends up being a wash.

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AO
Technical Lead at Freelance Consultant

We have seen an ROI. It's actually cut some costs. Initially, we were using a local environment. Now, we've almost rid ourselves of one of our local environments. Moving to the cloud has saved us a lot of costs and actually, it's a very good experience. It's cost-effective compared to what we used before. It's better in terms of lowering our overall expenditure.

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FT
Support desk representative at a consultancy with 11-50 employees

I'm not sure if we've saved money specifically using the solution, yet, if that wasn't the case, I'm not sure why we would use it.

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Anders Johansson - PeerSpot reviewer
Senior Specialist at Tieto Estonia

While I don't directly deal with tracking ROI, our customers are satisfied with the way we are billing them when we're setting things up. 

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JS
Consultant at Upwork Freelancer

Clients only invest their money when they know that they are getting a really helpful platform. They want to see that I, as a consultant, am confident in the product I'm asking them to use. I have to be very confident that I am providing them a solution that will definitely work for them.

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RJ
Database Manager at Wartsila India Ltd

I believe that this solution has simplified our work environment. We have over 13,000 users and this is very helpful to connect everything. 

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JL
Lead Systems Engineer at a non-profit with 1,001-5,000 employees

I have seen ROI with the tool's use. 

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Akin Ayodele - PeerSpot reviewer
General Manager at a tech services company with 11-50 employees

It will save us money eventually, even though that's not the case now. For example, for HR, with onboarding and exits, we're beginning to see that this is an area where Entra can help us manage the life cycle of identities. The convenience that comes with that, and how that also helps ensure security and compliance, are areas that Entra can help us with.

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AM
Cloud Architect at a hospitality company with 1-10 employees

I have clients who have seen an ROI.

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JO
Principle consultant at Active Data Consulting Services Pty Ltd

If you have an existing environment that consists of on-prem AD based environment, then you will want to go with Azure AD. You need to talk to your service provider, or your in-house IT team. Get them involved to help. We did so, and then we just set up a whole new domain and got rid of the old one, and set up the new one on Azure AD. Microsoft will help walk you through the process.

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LC
Director of Application at a university with 501-1,000 employees

We have seen ROI with the tool's use. 

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NA
Chief Information Officer at a construction company with 10,001+ employees

I am working right now on whether we have seen ROI from the solution.

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RH
Sr. System Engineer at PT Smartfren Telecom Tbk

The company I work for has more than 10 branches, we no longer have to go to the branch outside the city to have the application installed on the user's devices. When you have Active Directory, you only need to connect it to the device and then the information will automatically populate. The process was more automated.

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PV
Microsoft Azure Engineer at a tech services company with 10,001+ employees

We have seen a bit of an ROI.

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GR
Cloud Admin at a tech services company with 10,001+ employees

This product provides added value to the company.

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SS
Technical Specialist

We've definitely seen an ROI. I can't speak to the pricing part, however, when I see it as an administrator, I definitely see the value for money for our organization. A lot of functionalities have been added, with still more plans to add a few more features. There clearly has been a value addition.

View full review »
Buyer's Guide
Microsoft Entra ID
April 2024
Learn what your peers think about Microsoft Entra ID. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,740 professionals have used our research since 2012.