Seven out of 10. Be aware that for support you are also dependent on the technical support of the back end storage. Sometimes they are not very helpful in supporting a NetApp appliance in front of their storage.

They present different types of support. For serious cases they can even request remote access to the cabin. The answer, if you have alerts by auto-support, is usually quite fast.

In performance cases, they will ask for perfstat and usually they are not very fast, but the answer generally brings you some clarity.