I would say technical support is very good. We didn't use it that much due to the fact that we used our integration consultants. We had a number of phases where we were optimizing the system. Therefore, a lot of our support came from them. It was rare when we had to go to NetSuite directly because of that.

The technical support for NetSuite OneWorld is excellent because you have many options, support-wise. There's phone support. There's also email support, plus a user forum monitored by a NetSuite support staff who answers the questions there. The resolution time is usually speedy.

I'd rate NetSuite OneWorld support as nine on a scale of one to ten.

We relied on Cognizant for support. We had a support desk and some consultants for NetSuite support. So, it is a lot of people to support the solution, and we didn’t encounter any problems with the tech support of it. The tool is pretty robust and we have not had many issues with it. We never felt the need to contact the support team.

I use SuiteAnswers to receive all the answers to my problems. I've never had to call NetSuite for support.

The NetSuite OneWorld support team is excellent and easy to contact. Support is available over the phone, by email, or ticketing. The team is good and responds very quickly.

Good support even when issues are user training related

I would rate technical support as a six to seven out of 10.

Technical support is average to good.

Customer Service:

The service level with NetSuite is contract-based, some customers who contract the services obtained very good results, but those who have a contract basic service level have good results but see them a few days later.

Technical Support:

Technical support is a sensitive issue in Mexico, there are NetSuite partners across the country, but the lack of well-trained people is still a major unresolved issue. All technical knowledge in Mexico is concentrated in three partners throughout the country.

Tech support is very good. If the support rep does not know the answer, they are very quick to escalate to the right group. They have excellent documentation and assist with customizations.

The technical support is very good. We also have local support here in India.