When evaluating ERP, what aspect do you think is the most important to look for?

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22 Answers

Paulo sergio amaral li?1428322786
Paulo Sérgio AmaralConsultantTOP 10

Supplier capable, supplier with methodology of implementation, user friendly, integration, training, human resources and key users, infrastructure, gaps, support, migration, adherence to the company business, support for BI tools, good level of problem solving and updates, adherence to current tax regulations and changes. As a programmer, the biggest mistake that i find in projects is the lack of estimates of business gaps, confusing processes and project management.

Like (0)27 February 17
Muhammad umar farooq li?1420085700
Muhammad Umar FarooqReal UserTOP 20

1. Matches the requirement of user
2. User Friendly
3. Well secured
4. Post Sale Support

Like (0)20 February 17
Prasun mitra li?1414338653
Prasun MitraConsultantTOP 20

Probably there is no single point answer to this question. Putting it simply, an ERP should be evaluated on its flexibility and ease 1) to map with the business model, 2) to adapt to business model changes as we go, and 3) to connect to third party tools especially BI, reporting, analytics/decision support.

Like (0)15 February 17
Iuri sampaio li?1414337943
Iuri SampaioReal UserTOP 20

Interfaces with third parties and legacy is a critical criteria that an ERP must support. Otherwise implementations and day to day activities can become procrastination and nightmares with project delays.

Like (0)14 February 17
A7891541 292b 46f3 bb92 a8650176b280 avatar
Ian Mc CarthyConsultantTOP 20

I am an SAP FICO consultant of 20+ years, so I only have a view on SAP and no other ERPs. SAP is a superb system. The really important part is the quality of the initial implementation and the implementation partner. They should be clear in their communication and focussed on solving your needs, not selling you as much product and labour time as they can. That's pretty general I know, but that is most essential.

Like (0)14 February 17
Satish kadam li?1415684653
Satish kadamReal UserTOP 10

Clear , quantifiable objective of ERP implementation is most important while evaluating ERP. Top management should be updated and agree about this objective of ERP implementation project. IT will help ERP project manager to plan ERP implementation successfully.

Like (0)14 February 17
Govind sarda li?1414331301
GOVIND SARDAReal User

1 At what extent concerned ERP system has capabilities to meet business specific requirements.
2 Cost and time for implementation
3 Support and sustainability of ERP system.
4 Existing reporting capabilities

Like (0)14 February 17
Reviewer121956 li?1427746183
Hayden McCallReal UserTOP 20

I would suggest a quite different set of issues to the functionality focus in previous posts. They have nothing to do with ERP products, features or functionality. Success will be determined by the extent to which you have your senior leadership, from the top down, on board with the initiative. They need to fully understand why the project is being undertaken, the business case behind key requirements and then back that up with sufficient budget and resources to deliver. Evaluating all of that first is the priority. You'll probably get to a shortlist of several vendors equally capable of delivering on the requirements. The next most important is speaking with the case study references from the vendor or implementation partner, and how well you get along with their team.

Like (0)13 February 17
62380b8c 59fe 4b3c a672 d8a9865aeb82 avatar?1438372147
Jorge BarreraReal UserTOP 10

In evaluating an ERP should be considered several aspects. This under the assumption an ERP reediness evaluation is already performed and the result was positive.

a.- Functionality provided by the ERP should be as much as posible aligned with the target company, and this is not just in "what" the ERP does but in "how" is works. In this case the details are of most importance in order to minimize customization.

Instead of creating an "RFP Classic" work a bit more creating "detailed business cases" that represent the critical issues that has to be solved for the new ERP in this way you can evaluate much better the ERP (but also the consulting firm).

b.- Consulting Firm has proved experience in the ERP and in the industry.

c.- The form it is going ti be deployed. On premises? SAAS? HW Hosting?

Like (0)13 February 17
Dfd94e24 d1cb 4ee6 8cf1 3eb58efd44d1 avatar
Zak Ghannam, Pmp®ConsultantTOP 20

Maturity of ERP advocated functionality
Alignment of customer released requirement with ERP delivery roadmap
Easy of use for 3rd party integration using latest best practices SOA/APIs
ERP online support model with Wiki capturing lesson learned and self learning materials
Full integration of release and change management using latest ITIL
Compliance with latest security and privacy practicies

Like (0)13 February 17
31 01 14 872 1
Joe FernandesReal UserTOP 5

Hi, 
Key aspects to look out for are:-
1. Can the ERP be adopted in your organization with minimal customization ?  Evaluate key processes in Sales and Distribution, Materials Management,  Financial Accounting and Controlling and Human Resources. 
2. Evaluate Costs vs Benefits of different ERP's. 
3. For the ERP selected,  if level of customization is high or costs outweigh benefits,  building the product may be better than buying it. One will need to evaluate In house capabilities vs Outsourcing. 

Like (0)13 February 17
Anonymous avatar x30

Depends of your actual needs. If a ERP is in Revenue generation stream, you should pay attention on mentioned functionality, and evaluate by it. In case just horizontal process automation, more effective choose the rapid deployment system, more or less near in your requirements as out-of the box. From TCO perspective the license policy, support conditions and user friendly interface must be in focus.

Like (1)13 February 17
18de2940 f1fb 4222 b717 62b4250d6aca avatar
Khaled KessaliReal UserTOP 5

It depends about the strategy, the size of the enterprise, legacy ERP software proprietary or opensource of the company. Whatever the solution is, I will suggest to find a solution based on the cloud. Hybrid solution is the most adequate solution to start with the public cloud. By moving their data centers to the cloud, companies may focus on their own business. Not on IT infrastructure.
In 2030, more than 90 % of data center will be in the public cloud, and maybe 95 % of ERP will be also in the public cloud. Oracle knew it, and did a massive investment on more than 20 data centers distributed around the world. SAP did it also but not massively as Oracle.
Come back to the question, the complexity of the software, implementation and license costs, cost for operation and maintenance (updates, Upgrades, monitoring, expansion data base, BI and Machine learning for a better visibility of the business) are not negligible, and the company has to face the vendor locking paradigm. What does the company must do? Fit for one ERP supplier and request more services or extra application software?
I remember when I was working for a company that was working and debugging its own ERP with its own developer teams and got difficulties to manage the complexity of their ERP development software. Finally few years after decided to drop the software for SAP. But now the rules change, the standardization of language of development and new methodologies are more flexible than ever. I will not be surprised if some companies will comeback on this old model by leveraging the public cloud to move CapEX to Opex, developing news applications more specific to their business (by using User experiences), and developing new web applications (MEAN JavaScript, and serverless). By using the maximum of the standardization companies will be able to focus more on their business.

Like (1)13 February 17
Anonymous avatar x30

Several important things play into a complex decision like this one for a company. Among them:
- The fit of the software to the customer's style of business
- Flexibility and ease with which the solution can be extended and supported as the company grows
- Viability of the company from which you are buying the software
- Technology being used by the vendor and alignment of the same with the customer's IT and business strategy
- Cost to the customer for implementing and long-term licensing and support
- Time to implement
....

Like (1)13 February 17
Anonymous avatar x30

The user needs to define what critical functionality they need from the ERP product and have the vendor do a live demo to show how their software addresses those needs. One size does not fit all with ERP software.

Like (0)13 February 17
Anonymous avatar x30

The first thing I look at is the functionality at the operational level. How does it help make direct labor more efficient so it takes less units of labor to accomplish a task.

As far as the accounting flow goes most ERP systems have a great deal of flexibility and parity in GL , AP, AR, Sales Order Processing, Purchase order Processing, Bank Rec Etc.

So the accounting is the secondary evaluation after selecting the best system at the operational level.

Like (0)13 February 17
76e439e9 a999 4177 9689 9928be1dfd43 avatar
Tony DaubertConsultantTOP 10

The Total Cost of Ownership (TCO) including training, 3rd party resources, infrastructure resources, software configuration and customization, ongoing maintenance and support to meet operational and analytical business requirements.

Like (1)18 October 16
0dc10a0a 8a28 483c 803a a3c882cc5381 avatar?1453443094

The cost required to support the application and its interfaces to other business systems.

Like (0)22 January 16
Anonymous avatar x30
Anindya GhoshReal User

The most important point is the fitment with the business processes of an organization. This can also be considered as the functionality available in the ERP aligned with the business practices of the organization. As ERP implementation is a phased approach, hence the requisite functionality should be present even if it is not be implemented in the first phase and which can be implemented subsequently at a later stage. Besides this the ERP should have a future road map and well defined ecosystem with implementation & support partners to carry the product over a long run.

Like (0)10 December 15
Anonymous avatar x30

Functionality available has always been #1, and always will be the most important aspect. If a system doesn't support required business processes, other factors automatically become irrelevant.

Like (0)18 November 15
Ec089afd 6b08 4cb7 83f3 11dbdab7537c avatar?1446799094

Campatibility, Security, Flexibility

Like (0)06 November 15
E55494e5 7127 4e23 8480 64b3403fa88f avatar?1446545111

The most important aspect are: 1) support from vendor 2) good training material 3)easy for integration with other systems 3) flexible for continue changes.

Like (0)03 November 15
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