Okta Customer Identity Reviews

We use Okta for single sign-on (SSO) of multiple applications, access management, and multi-factor authentication (MFA).

Prior to implementing Okta for our environment, we had our users (15,000-plus) contact the Service Desk to reset their passwords if forgotten or they were locked out. Even though we had a self-service password reset solution in place, it was not user-friendly and effective. Particularly, in the case of a lockout, you could not log in to the computer to use the self-service solution and had no other option than to call the Service Desk team.

However, once we implemented the self-service password reset (SSPR) through Okta, we directed the users to use it themselves and everyone found it easy. Also, Okta, being a cloud-based web solution, you can log in from anywhere, anytime with a device that has internet access. It became a simple process and, obviously, the number of calls to the Service Desk came down drastically, reducing our man-hours and cutting costs. This was a big money saver, which was much appreciated by our clients.

The Single Sign-On and MFA features are most valuable.

The Identity Management part can be improved a bit.

No issues with stability.

No issues with scalability.

I would give tech support a 10 out of 10. They are really awesome. Even for a free/demo account, if you raise a case they are very fast to respond and their support options are excellent.

CA SiteMinder. Our client decided to switch to a cloud-based IAM solution instead of an on-prem solution.

Setup is not at all complicated. It is as simple as watching the instruction videos for setup and then doing it yourself.

Pricing might be high, but it comes down when the number of people using the product goes up. Check Okta's website for exact pricing or contact their sales team for exact figures.

We did evaluate SailPoint, SecureAuth, and ForgeRock and finally decided to go with Okta because of its user-friendly environment, high stability, and ease of implementation.

If you are not concerned by the cost and are looking for a secure IAM solution with great stability and excellent support, then go for it.

The primary use case of this solution is for access management, multi-integration, and passwordless access.

The most valuable feature of this solution for most customers is access management.

There are also some different views on Biometrics.

This solution would be improved by adding more biometrics features. One example is Cyberside Biometrics.

The technical support is good but needs to improve in their response time.

In the next release, I would like to see biometrics, multi-factor authentication, and to rely more on the mobile or something different on CyberSide.

I have been using this solution for one year.

Normally we deploy it on public Cloud, so it should be scalable.

I have been told that it's quite easy to integrate on Cloud. The scalability then depends on the third-party Cloud provider.

Our latest customers have over two hundred thousand users in a medium-sized company.

The technical support is good but not very responsive regarding my needs in getting details. They are difficult to reach and to get them involved.

I was not a part of the initial setup, but the feedback that I received was that the initial setup was quite straightforward.

Normally we do the implementation ourselves. We are one of the largest integrators worldwide.

My advice to others is to be aware of their current infrastructure.

The integration points have to be very clear to the customer to facilitate the main integration. Otherwise, it makes things very complex.

I would rate this solution an eight out of ten.

The main use for the solution is for security. It can provide multifactor authentication to allow more security when accessing server applications or different types of services.

I think all the functions of the solution are vital and important because life cycle management is important for some companies. The Single Sign-On feature is fantastic for different customers and advanced server access is really good for access to the servers.

All of the governance functionality and privileged account management could be improved.

I have been using the solution for approximately six months.

The stability of the solution is great.

There are approximately 50 people using the solution in my company.

We have been satisfied with the support for this solution.

I have heard my technical team say the installation is easy.

The price of the solution is fair for what it offers.

I would recommend this solution.

I rate Okta Customer Identity a nine out of ten.

I use the solution mostly to integrate into Active Directory to get MFA and other IAM features. In Okta, we can get features similar to those in Active Directory. We also use the tool for authorization and other zero-trust authentication.

We can integrate two-factor authentication with the applications. Two-factor authentication is used for mobile applications like OneDrive.

The product must be provided for free. We cannot substantiate the cost with the features provided by the tool. Microsoft provides similar features for free. I don’t see any extra features in Okta.

I have been using the solution for more than five to ten years.

The tool is not free. However, Microsoft is free. So, people prefer Microsoft.

If we wanted to access the Azure portal or any other portal, we used to scan with Authenticator. Once it was approved, we accessed the portals. The product is equivalent to Microsoft’s solution. I used Duo instead of Authenticator to authorize applications. People use Conditional Access Policy. People generally prefer Microsoft because it is free. I will recommend the tool to others. Our recommendations are based on the customer’s requirements, bandwidth, and budget. Overall, I rate the tool an eight out of ten.