it_user558474 - PeerSpot reviewer
Programmer 3 at Shelter insurance
Real User
Has given us the ability to track problems and create service tickets to resolve them.

What is most valuable?

I can use this solution to automate message traffic on the console.

How has it helped my organization?

With this tool, there is now less operator intervention and more of an automated, streamlined process. It's given us the ability to track problems and create service tickets to resolve them.

What needs improvement?

I've seen a mobile app that allows you to get the system status from your phone. That's a really nice feature that I’d like to see.

What do I think about the stability of the solution?

The stability is great. It's very solid.

Buyer's Guide
OPS/MVS Automation Intelligence
April 2024
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What do I think about the scalability of the solution?

The scalability is working very well for us so far.

How are customer service and support?

I have used technical support and they are great. They work the problem until we have a solution. So far, it's worked very well for us.

What other advice do I have?

When selecting a vendor, the most important thing is the ability to meet our needs. CA does a very good job of that. It's a very solid product. This tool is very good as far as doing what we need it to do.

I would recommend others to look at it and compare it to other products on the market. I think they'll find that OPS/MVS is a leader in the automation industry.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user778800 - PeerSpot reviewer
Systems Administrator at a financial services firm with 5,001-10,000 employees
Real User
System State Manager tools make starting and stopping a mainframe seamless

What is our primary use case?

Mainframe automation.

In terms of performance, it is the gold standard in mainframe automation.

What is most valuable?

I personally like its System State Manager tools. They make starting and stopping a mainframe pretty much seamless.

How has it helped my organization?

I've always had it, so I don't really know that I can say how it improves my organization. I don't have anything to compare it to.

What needs improvement?

I don't know of anything that is required to be added.

What do I think about the stability of the solution?

I've never had any issues with stability.

What do I think about the scalability of the solution?

It's scalable to the mainframe. No issues.

How is customer service and technical support?

Technical support is good. I work on several CA products, I generally find that they have a very good response time. And if they can't answer your question they always have levels above them that they can send the tickets off to.

What other advice do I have?

I would definitely get a demo and look at this product and compare it to what they're running. All of these vendors have conversion processes, so I'm sure they'd have to do the other stuff that I don't do, make the dollars work. If it works I'd do it. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
OPS/MVS Automation Intelligence
April 2024
Learn what your peers think about OPS/MVS Automation Intelligence. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
770,141 professionals have used our research since 2012.
it_user558138 - PeerSpot reviewer
IT System Software - Technical Consultant at a insurance company with 10,001+ employees
Real User
Initial setup was pretty straightforward. Documentation is good.

What is most valuable?

We like the flexibility that enables us to keep up with all the other products that are coming up and available.

How has it helped my organization?

It's very active at keeping our start tasks on the mainframe up and running for our business solutions.

What needs improvement?

I'm in a sprint review with the next version, so I've seen some of the things that they're coming out with. It's going to very nice. I like the things they're coming up with.

The mainframe TSO side still displays green screens. Today, people are more into web and things like that. I would like to see that type of interface available for them.

What do I think about the stability of the solution?

It's very stable. We have very little errors with it. It is easy to configure.

What do I think about the scalability of the solution?

Scalability is good. I'd say it's up there in the upper range, 9/10 or 10/10 for scalability.

How are customer service and technical support?

Technical support is very good. They are very knowledgeable and very quick in getting your answers, what you need.

Which solution did I use previously and why did I switch?

We've been using the solution for quite a long time; 15 years or more.

How was the initial setup?

Initial setup was pretty straightforward. It's very easy to install. The documentation they give you and also the product, the way they had it set up to install, make it easy.

What other advice do I have?

I would say yes, definitely use it. The ease of using it and the training is useful. It's very good.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user493992 - PeerSpot reviewer
Mainframe System Sofware Support at a financial services firm with 5,001-10,000 employees
Real User
After implementing SSM, IPL time went from being manual commands to eight minutes via SSM.

What is most valuable?

  • System State Manager (SSM) and the RDF, EPI, POI REXX functions and commands
  • Global variables
  • MSF
  • OPSLOG
  • Archive capabilities

How has it helped my organization?

After implementing SSM, we dropped our IPL time from 40 minutes via manual commands to eight minutes via SSM.

What needs improvement?

Use something other than CCI for external communications.

For how long have I used the solution?

I have been using it 20+ years.

What do I think about the stability of the solution?

I have not encountered any stability issues; very stable product.

What do I think about the scalability of the solution?

I have not encountered any scalability issues; very scalable.

How are customer service and technical support?

Technical support gets the highest rating; always knowledgeable and good response time.

Which solution did I use previously and why did I switch?

I did not previously use a different solution.

How was the initial setup?

Initial setup was very straightforward.

Which other solutions did I evaluate?

Before choosing this product, I evaluated BMC Control products, IBM.

What other advice do I have?

Make sure to allocate enough space for the OPSLOG and for the global variables.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Lead Technology Architect – Systems Programmer at a tech company with 10,001+ employees
Consultant
Leaderboard
Enables orderly startup and shutdown of z/OS and all components
Pros and Cons
  • "Valuable features include: SSM, which provides for orderly startup and shutdown; OPSLOG, which enables filtering by message-id, and/or jobname(s); Rules, as OPS/REXX interface streamlines deployment, interfaces easily with JES2 and z/OS."
  • "The interfaces to USS, CA UIM could be better. CA Common Services interfaces - namely Zdata Mover, Zmessage Service, Zdatacolletcor - are poorly documented."

What is our primary use case?

System/ops automation, SSM, OPSLOG, etc.

How has it helped my organization?

Orderly startup and shutdown of z/OS and all components.

What is most valuable?

  • SSM - Provides for orderly startup and shutdown.
  • OPSLOG - Enables filtering by message-id, and/or jobname(s).
  • Rules - OPS/REXX interface streamlines deployment, interfaces easily with JES2 and z/OS.

What needs improvement?

  • The interfaces to USS, CA UIM could be better.
  • CA Common Services interfaces - namely Zdata Mover, Zmessage Service, Zdatacolletcor - are poorly documented.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Tech support is excellent.

Which solution did I use previously and why did I switch?

Migrated from AutoMate/MVS in the 1990s. We went with the best automation solution available.

How was the initial setup?

Initial setup was straightforward, used CA-supplied migration tools.

Which other solutions did I evaluate?

NetView, Candle products, ASG-Zack.

What other advice do I have?

It's easy to use.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
it_user851853 - PeerSpot reviewer
Lead z/OS Systems Programmer
Real User
OPS/REXX allows us almost unlimited flexibility in automating our system
Pros and Cons
  • "OPS/REXX is valuable because it allows us almost unlimited flexibility in automating our system."
  • "One thing that comes to mind is the MQ interface. The last time we tried to use it, it seemed a little clunky."
  • "Performing a stop/restart of OPS/MVS could be a little smoother. Without special coding, some undesired tasks will be started and some necessary tasks will be stopped if we have to bounce OPS/MVS during the day."

What is our primary use case?

We use it to automate our responses to messages, and to get early notification on potential problems. We also use it for orderly startups/shutdowns of the operating system and all started tasks.

How has it helped my organization?

We have eliminated human error in the startup of one of our most critical applications, thereby reducing the risk of unwanted downtime.

What is most valuable?

OPS/REXX, because it allows us almost unlimited flexibility in automating our system.

What needs improvement?

One thing that comes to mind is the MQ interface. The last time we tried to use it, it seemed a little clunky.

Also, performing a stop/restart of OPS/MVS could be a little smoother too. Without special coding, some undesired tasks will be started and some necessary tasks will be stopped if we have to bounce OPS/MVS during the day.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Superb. Every time I have an issue, tech support answers promptly, and they always have solutions.

Which solution did I use previously and why did I switch?

We had been a user of AF/OPERATOR, and needed a replacement for it. We switched because of cost and because our implementation of AF/OPERATOR was substandard.

How was the initial setup?

The setup was straightforward. We received on-site assistance from CA, and they not only helped us set up the system properly, they also made sure to transfer the knowledge to us.

Which other solutions did I evaluate?

We have looked at BMC's AutoOPERATOR.

What other advice do I have?

Go for it. It's a superior product for automation.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user480786 - PeerSpot reviewer
Mainframe Automation Support at a tech company with 10,001+ employees
Vendor
The ability to manipulate the autoflag has allowed us to setup the kind of message forwarding that is important to our end users.

What is most valuable?

OPSLOG, message rules, ability to manipulate the msg autoflag, MSF, RDF Tables. The whole product is very valuable, but if I have to list some, those are a good start.

How has it helped my organization?

The product is so advanced in all ways that it's hard to pick a specific area. OPSLOG and MSF has saved us more than once when a system was unavailable via TSO, but we could see what was going on via our cross domain logs. This allowed us to correct the problem with an actual IPL of the system.

The ability to manipulate the autoflag has allowed us to setup the kind of message forwarding that is important to our end users.

All of the OPS/REXX built in functions are great. We've recently used OPSTATUS to give our operators extra info they needed about WTORS that wasn't available via system commands.

For how long have I used the solution?

We initially installed OPS in 1989 when it still was part of Goal.

What do I think about the stability of the solution?

It is an extremely stable product.

What do I think about the scalability of the solution?

We're a large shop with many requirements and scalability has never been an issue.

How are customer service and technical support?

The technical support is top notch. They have always been right there for us whenever we were needed, including the offer to be available on weekends during a recent upgrade if needed.

Friendly, professional, knowledgeable. I rate OPS/MVS technical support amongst the best support in the world.

Which solution did I use previously and why did I switch?

We had a home grown product before choosing OPS.

How was the initial setup?

Our initial setup was not overly difficult, but support was sent out to help us with our initial install.

What about the implementation team?

I'm not involved in pricing and licensing. I'm aware that OPS (as well as other CA products) are considered to be pricier than most. Having said that, you get what you pay for. If you want the features and reliability of Cadillac, then you have to be willing to pay for it.

Which other solutions did I evaluate?

We evaluated basically all available options, narrowed it down to CA, BMC and one other (now absorbed) company.

What other advice do I have?

If you're at the point of implementation, take advantage of CA technical support and the local OPS online community. Both are extremely helpful and willing to give advice to help new people avoid potential problems.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user778542 - PeerSpot reviewer
Systems Engineer at a healthcare company with 5,001-10,000 employees
Vendor
Allows us to always meet our time critical requirements through automation
Pros and Cons
  • "With the automation pieces we can bring this region up or take this region down, and it allows us to always meet our time critical requirements."
  • "If something breaks and it goes down when it's not supposed to, automation brings it right back up."

    What is our primary use case?

    My primary use case is the automation of all of tasks. I used the scheduling feature and also automation of various time-critical top functions and facilities. 

    How has it helped my organization?

    It's made it so that with a lot of automation pieces we can bring this region up or take this region down, and it allows us to actually always meet our time critical requirements. If it's supposed to be up at 8am, it comes up at 8am. 

    What is most valuable?

    It works, and as far as the scheduling piece, it is wonderfully well-written and I use it all the time.

    If something breaks and it goes down when it's not supposed to, automation brings it right back up. So it's really used mainly for availability.

    What needs improvement?

    It more or less does everything we need for it to do.

    What do I think about the stability of the solution?

    Very stable.

    What do I think about the scalability of the solution?

    Scalability is really not an issue in the mainframe. It can handle anything we need it for to handle.

    How is customer service and technical support?

    They do a good job. I have SYSVIEW and I'll call CA more for SYSVIEW than I would for Ops.

    How was the initial setup?

    We actually had CA, one of their experts, come in and help us set it up. Now it seems simple, but I have to train folks on it and it's complex, but it does a lot for us. It's complex because it does everything.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free OPS/MVS Automation Intelligence Report and get advice and tips from experienced pros sharing their opinions.
    Updated: April 2024
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    Download our free OPS/MVS Automation Intelligence Report and get advice and tips from experienced pros sharing their opinions.