Shaik Fareed - PeerSpot reviewer
Senior Network Engineer at Eyegear
Real User
Top 5Leaderboard
Straightforward installation, reliable, and effective scanning
Pros and Cons
  • "The most valuable features of Sophos EPP Suite are the security and scanning of streaming media. Additionally, the solution is simple uninstall."
  • "The solution could improve in configuration and the central logging and dashboard."

What is our primary use case?

I use Sophos EPP Suite locally on a server for blocking websites and unknown applications.

What is most valuable?

The most valuable features of Sophos EPP Suite are the security and scanning of streaming media. Additionally, the solution is simple uninstall.

What needs improvement?

The solution could improve in configuration and the central logging and dashboard.

For how long have I used the solution?

I have been using Sophos EPP Suite for approximately two years.

Buyer's Guide
Sophos EPP Suite
May 2024
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What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

We have 100 users using this solution and will increase it to 150.

Sophos EPP Suite is scalable.

How are customer service and support?

I have not used technical support from Sophos EPP Suite.

How was the initial setup?

The initial setup of Sophos EPP Suite is simple and it takes more than 10 minutes.

What about the implementation team?

We did the implementation of Sophos EPP Suite in-house.

What's my experience with pricing, setup cost, and licensing?

There is an annual license to use the solution.

What other advice do I have?

We use two people for the maintenance of the solution.

I would recommend Sophos EPP Suit to others.

I rate Sophos EPP Suite an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Information Security Manager at KIK Custom Products
Real User
Good anti-malware and filtering, but shows a lot of false positives
Pros and Cons
  • "The anti-malware and web filtering are the solutions most valuable aspects."
  • "The solution isn't quite accurate enough. It provides a lot of false positives."

What is our primary use case?

We primarily use the solution for endpoint protection. We use it as an antivirus and for web filtering.

How has it helped my organization?

There isn't an easy way to describe how it's helped our company. It's just a good source of protection.

What is most valuable?

The anti-malware and web filtering are the solutions most valuable aspects.

The solution has the capability to detect and prevent attacks.

What needs improvement?

The solution isn't quite accurate enough. It provides a lot of false positives.

For example, if you log onto the portal, you'll be able to see the endpoints. You'll see the health status, but when you click on one, you'll find everything right there, even though it might not be clear from the health status overview. The accuracy of the status needs to be better represented.

For how long have I used the solution?

I've been using the solution for several years.

What do I think about the stability of the solution?

The stability is pretty good. the only complaint is the operation of the solution.

What do I think about the scalability of the solution?

The solution is only capable of being used on a Linus or Mac. It's limiting.

We don't plan to increase usage at this time. We already use 80% of its capabilities and we don't plan to expand beyond that.

How are customer service and technical support?

I'd rate the technical support as average. It's not outstanding, however, it's also not the worst we've dealt with.

Which solution did I use previously and why did I switch?

I'm not sure if another solution was used previously. By the time I was hired, the company was already using Sophos.

How was the initial setup?

The initial setup is pretty straightforward. It's a typical setup. It's just a regular implied agent.

What's my experience with pricing, setup cost, and licensing?

I don't have any information about the cost or how much we pay. I'm not involved in the finance aspect of managing the solution.

What other advice do I have?

Although I don't know the version number, I'm using the most up to date one.

I'd advise organizations considering implementing the solution to first consider their requirements. They need to know what they are looking for. There are a lot of vendors out there that offer many of the same features. However, if there's just one critical feature that's necessary, you need to be sure it will work correctly for your company.

You also need to make sure you are choosing something that is compatible with other solutions that intersect. We've had experiences where we thought that a certain piece of software would work with Sophos and we realized that it didn't.

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Sophos EPP Suite
May 2024
Learn what your peers think about Sophos EPP Suite. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
771,968 professionals have used our research since 2012.
IT Administrator at Xavier University
Real User
Top 20
Good central management of the anti-virus with very good stability
Pros and Cons
  • "The central management of the anti-virus features for our end user is a very valuable aspect of the solutions."
  • "The management console need improvement."

What is our primary use case?

We primarily use the solution on our endpoints for end-user security. We are planning to move to their new product, the XG.

What is most valuable?

The central management of the anti-virus features for our end user is a very valuable aspect of the solutions. 

We find it very good as a product. 

What needs improvement?

In the future, we're looking forward to having a new synchronization firewall on the endpoint.

The management console need improvement. 

I'd address the deployment side. If we could upgrade the deployment side to hand it off to the end-user, it would make it easier, as our campuses are far apart.

We'd appreciate if the solution could offer us assistance with a later deployment.

For how long have I used the solution?

I've been using the solution for three or four years.

What do I think about the stability of the solution?

The stability is good. Everything is working fine at the moment.

What do I think about the scalability of the solution?

The scalability is good. Our subscriptions are around 1500, and we have 600 to 700 users deployed. We don't plan to expand on-premises usage and will be moving to the cloud.

How are customer service and technical support?

I was in touch with technical support last week, with the Phillippine country manager in Venado. So far, their assistance has been very helpful.

Which solution did I use previously and why did I switch?

We previously used Trend Micro. We replaced it with Sophos. Trend Micro just didn't work for us. There were issues with the management file.

How was the initial setup?

From our initial reporting, the system wasn't difficult to install. We didn't face any complexity or have any problems.

We need about four people for maintenance and deployment because we have different campuses.

What other advice do I have?

We're looking forward to moving to the cloud and replacing our existing firewall when we move to Sophos XG.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Regional account manager at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
Integration within Sophos is pretty good but not a very specialized product for the Endpoint
Pros and Cons
  • "It's a pretty good product. It's on level with other products in the market."
  • "I would like to see more integration with different platforms."

What is our primary use case?

We sell all Sophos products. We are a distributor. So, I only see the business from the partner's perspective.

We sell the entire EPP product range of Sophos.

What is most valuable?

It's a pretty good product. It's on level with other products in the market.

The integration within Sophos is pretty good. It is acceptable if you talk about integration with other SIEMs or other technologies, but it is EPP.

What needs improvement?

It's not a very specialized product for the Endpoint. It's interesting if you are a customer, you buy the next-generation firewall, you buy everything from Sophos, and you have a completely integrated view. And then you don't care about the fact that probably there is a specialized product that can do something more.

Sophos needs to have better CNA and better software solutions.

I would also like to see more integration with different platforms. 

What do I think about the stability of the solution?

I would rate the stability a six out of ten. 

What do I think about the scalability of the solution?

Our customers are mainly medium-sized companies. There is also a mix of some small companies, as we are in Italy and have very few large companies.

How are customer service and support?

The customer service and support are pretty good. Even they're not an Italian company, they now have a very large support for the Italian company. 

Which solution did I use previously and why did I switch?

Normally, the business partner that chooses to sell it is because they use Sophos, they know Sophos, and it's pretty accessible in terms of the features that the product has. 

Honestly, Sophos is not our gold mine, it's a product just like another.

If I were to recommend any endpoint, it would be Cylance.

What's my experience with pricing, setup cost, and licensing?

From my perspective, it is not the most expensive, it is aligned with the market.

What other advice do I have?

It's not a very specialized product for the Endpoint. It's interesting if you are a customer, you buy the next-generation firewall, you buy everything from Sophos, and you have a completely integrated view. And then you don't care about the fact that probably there is a specialized product that can do something more.

Overall, I would rate it a seven out of ten. It is an acceptable product but probably not the best you can buy in terms of endpoints. It could be very interesting if you have a complete vision of Sophos products, just like Fortinet.

It is acceptable. You have to consider you want to be a general cybersecurity company. 

So, for specific products, you can find someone who could be more aggressive in terms of being aligned to the latest kind of attack or something like that. 

If you consider the generalist vendor in cybersecurity, just like Fortinet, just like Sophos, they are pretty good.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Eman Taky - PeerSpot reviewer
IT operation manager at Kn
Real User
Top 10
A stable and powerful antivirus that has an easy deployment process
Pros and Cons
  • "Sophos EPP Suite is a powerful antivirus."
  • "The solution’s performance could be improved for the end-users."

What is most valuable?

Sophos EPP Suite is a powerful antivirus. The solution has many applications and a lot of configurations.

What needs improvement?

The solution’s performance could be improved for the end-users.

For how long have I used the solution?

I have been using Sophos EPP Suite for five years.

What do I think about the stability of the solution?

Sophos EPP Suite is a stable solution.

What do I think about the scalability of the solution?

Approximately, 300 users are using the solution in our organization.

Which solution did I use previously and why did I switch?

We previously used Symantec. We switched to Sophos EPP Suite because it was more powerful than Symantec.

How was the initial setup?

The solution's deployment is easy and doesn't take more than a few minutes.

What's my experience with pricing, setup cost, and licensing?

We pay a yearly licensing fee for the solution.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a seven out of ten.

What other advice do I have?

We use the latest version of Sophos EPP Suite since we have a cloud subscription. We have three technical staff in our organization supporting Sophos EPP Suite. Sophos EPP Suite helps us in protecting our environment.

I would recommend Sophos EPP Suite to other users.

Overall, I rate Sophos EPP Suite an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Abdo Alkateeb - PeerSpot reviewer
Sales manager at Mayasoft Technology
Real User
Top 10
Has a user-friendly dashboard and good security features
Pros and Cons
  • "The product is stable and has a user-friendly dashboard. It has good security features."
  • "More integration options could be included in Sophos EPP Suite."

What is our primary use case?

We use the product to provide network and device security.

What is most valuable?

The product is stable and has a user-friendly dashboard. It has good security features. We can control the activities of multiple devices from a single point.

What needs improvement?

More integration options could be included in Sophos EPP Suite.

For how long have I used the solution?

We have been using Sophos EPP Suite for a few years.

What do I think about the stability of the solution?

I rate the platform’s stability a ten out of ten.

What do I think about the scalability of the solution?

We have 100 customers for Sophos.

How are customer service and support?

We contacted the technical support team for basic product implementation.

How was the initial setup?

The initial setup process is complex. It requires an expert engineer to tune and design it. We have a team of four executives for product implementation. The deployment time depends on the client's requirements. It can be deployed on-premises and in the cloud.

What's my experience with pricing, setup cost, and licensing?

The product is inexpensive, and we receive good discount offers from our product partners.

What other advice do I have?

Sophos EPP Suite has good performance and pricing. I recommend it to others and rate it a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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PeerSpot user
Head of Information Security at K2 Baseline Sdn Bhd
Real User
Top 5
Quick installation, easy to use, and stable
Pros and Cons
  • "Sophos EPP Suite's most valuable feature is ease of use."
  • "The solution could improve on the resource management, it is a bit heavy on the resources."

What is our primary use case?

I am using Sophos EPP Suite for protecting the endpoint.

What is most valuable?

Sophos EPP Suite's most valuable feature is ease of use.

What needs improvement?

The solution could improve on the resource management, it is a bit heavy on the resources.

For how long have I used the solution?

I have been using Sophos EPP Suite for approximately two years.

What do I think about the stability of the solution?

Sophos EPP Suite is stable.

What do I think about the scalability of the solution?

I have found the solution to be scalable.

We have approximately 20 people using the solution in my organization.

How are customer service and support?

The technical support should try to understand the customer inquiry better. There are times we have already explained the issue to the support and they still ask us to try something that we have already tried.

Which solution did I use previously and why did I switch?

We previously used Windows Defender.

How was the initial setup?

The installation is straightforward and takes approximately five minutes for one endpoint.

What about the implementation team?

We did the implementation ourselves with a team of three. We have five managers, a technical team, and one admin involved with the solution.

What's my experience with pricing, setup cost, and licensing?

We are on an annual license to use the solution.

What other advice do I have?

I rate Sophos EPP Suite a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CTO at a tech consulting company with 51-200 employees
Real User
Top 5
Synchronized protection, reliable, but better integrated intelligence needed
Pros and Cons
  • "The most valuable features of Sophos EPP Suite are the synchronized threat and ransomware protection."
  • "We have to use additional third-party solutions to fill the gaps in the capabilities of Sophos EPP Suite, such as using a mobility scanner. It would be helpful to add this feature."

What is our primary use case?

Sophos EPP Suite can be deployed on the cloud and on-premise.

I am using Sophos EPP Suite for security.

What is most valuable?

The most valuable features of Sophos EPP Suite are the synchronized threat and ransomware protection.

What needs improvement?

We have to use additional third-party solutions to fill the gaps in the capabilities of Sophos EPP Suite, such as using a mobility scanner. It would be helpful to add this feature.

The synchronization security should be improved or optimizing the use of the Sophos XGS firewall and endpoints. It's unnecessary to activate both web filters in this scenario. More integrated intelligence added to all of the solutions would beneficial.

For how long have I used the solution?

I have been using Sophos EPP Suite for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Sophos EPP Suite is a scalable solution.

We have over 50 Companies, with 30 to 300 Users, that use EPP. About 10 engineers can manage it.

My customers are small and medium-sized.

I rate the scalability of Sophos EPP Suite a seven out of ten.

How are customer service and support?

The support from Sophos EPP Suite is poor. Their support is difficult to get a hold of and takes a long time. The support has been the same for years without improvement.

I rate the support from Sophos EPP Suite a four out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup of Sophos EPP Suite is of a medium range of difficulty. It took us four days to complete the implementation.

For optimal integration across all layers, it's important to install and configure all solutions appropriately.

What about the implementation team?

We use two people to implement this solution for our customers.

What's my experience with pricing, setup cost, and licensing?

The price of Sophos EPP Suite is reasonable.

What other advice do I have?

have some good presales consultants in Switzerland.

I rate Sophos EPP Suite a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Sophos EPP Suite Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2024
Buyer's Guide
Download our free Sophos EPP Suite Report and get advice and tips from experienced pros sharing their opinions.