it_user704991 - PeerSpot reviewer
System Engineer with 51-200 employees
Vendor
​The product has much potential to be one of the best on the market according to bang for bucks. But look critically to the features you want and the features that are available with this product.

What is most valuable?

Sophos RED, because this makes it very easy to deploy new sites, without the need of static IP addresses and a completely new firewall setup. The rule-based use is the same as if it were internal to the central site.

Web Protection, because this feature implements rules on user/group basis and this is done on the firewall rules itself. So it is easy to check.

Sophos Sandstorm, because it implements sandboxing so downloaded files are checked by hash or checked by unpacking it in within the Sophos Cloud.

How has it helped my organization?

With its central management console, it implements an intuitive management console with change tracking. So it’s easy to see who has made changes and to keep track of changes.

What needs improvement?

Email Protection has room for improvement. It doesn’t have an intuitive rule base. I would much like it to be like the Sophos UTM software. The level of detail in the settings is much too low.

For how long have I used the solution?

I have been personally using this product for almost two years now.

In our business, we have been using the product alongside the Sophos SG for more than a year now.

Buyer's Guide
Sophos XG
March 2024
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What do I think about the stability of the solution?

The first firmware versions were not that stable and had a lot of bugs in it. From Version SF 16 and above, the stability has improved a lot.

What do I think about the scalability of the solution?

We didn’t encounter any issues with scalability as of yet.

How are customer service and support?

Technical support, I would rate it as a six, because the technical expertise level from this product is below the level I’m used to. Also, the response times have increased since the launch of Sophos XG.

Which solution did I use previously and why did I switch?

We used the Sophos UTM software. We did switch for some customers to the Sophos XG solution because of the customer’s needs.

How was the initial setup?

The initial setup is pretty straightforward. The only downside is that a Sophos Account is necessary to activate the box. It has an intuitive setup to take care of the basic settings needed to connect to the internet.

What's my experience with pricing, setup cost, and licensing?

Pricing of the hardware box is the same as Sophos UTM, but the licenses are a little more expensive. The most used license is the Enterprise Guard, it implements Network Protection and Web Protection in a bundle with support.

Which other solutions did I evaluate?

We evaluate other options for our customers constantly. We select the product which is best suited to the situation. We evaluate Sophos UTM, Sophos XG, and Meraki.

What other advice do I have?

The product has much potential to be one of the best on the market according to bang for bucks. But look critically to the features you want and the features that are available with this product. Don’t select this product just yet for email filtering, because it is underdeveloped.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Network Security Engineer at gofaster
Real User
Helpful support, simple installation, but stability could improve
Pros and Cons
  • "The most valuable feature of Sophos XG is the VBM."
  • "Sophos XG could improve by being more stable and for it to be able to be used for large enterprises."

What is our primary use case?

Sophos XG is used for network security for RED devices, client servers, and VM servers.

What is most valuable?

The most valuable feature of Sophos XG is the VBM.

What needs improvement?

Sophos XG could improve by being more stable and for it to be able to be used for large enterprises.

For how long have I used the solution?

I have used Sophos XG within the last 12 months.

What do I think about the stability of the solution?

For small to medium-sized businesses, Sophos XG works well, it is stable.

What do I think about the scalability of the solution?

We have approximately 15 users using this solution in my organization and we do not plan to increase usage.

How are customer service and support?

The support we have received from Sophos XG has been good.

How was the initial setup?

The installation of Sophos XG is simple.

The time it takes for the implementation depends on many factors, such as how many features are required and the size of the business. However, for a small business, the process can take approximately one day.

What about the implementation team?

For small implementations, I can do the process but for larger implementations, I have an assistant.

What other advice do I have?

I recommend this solution to others for small to medium-sized businesses. 

I rate Sophos XG a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Sophos XG
March 2024
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,857 professionals have used our research since 2012.
Network Engineer at a individual & family service with 11-50 employees
Real User
Reporting provides a lot of detail, dashboard is easy to use; technical support needs improvement
Pros and Cons
  • "Dashboard is easy to use and the reporting offers a lot of detail."
  • "Technical support is difficult to access."

What is our primary use case?

I generally use Sophos for the firewall and also for endpoint protection. 

What is most valuable?

The dashboard is easy to use and quite sensitive, I like it. The reporting offers a lot of detail and that's good. 

What needs improvement?

The technical support they offer is difficult to access. There is no direct number to call and when you do get hold of them and have confirmation, it takes a while to get a response.

For how long have I used the solution?

I've been using Sophos XG for about seven months. 

What do I think about the stability of the solution?

I haven't had any issues with stability. 

How are customer service and technical support?

Dealing with technical support is not simple. 

How was the initial setup?

The initial setup is straightforward. 

Which other solutions did I evaluate?

I know a little about Cisco which is less complicated than Sophos, but I prefer the Sophos dashboard. 

What other advice do I have?

I recommend this solution, the only issue is that it's not suitable for enterprise size companies. 

I rate this solution a seven out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Project manager at a tech services company with 51-200 employees
Reseller
Provides quality threat protection
Pros and Cons
  • "Sophos XG deployment is easy and rapid."
  • "Sophos XG's web server protection and log viewer could improve. They should also introduce sandboxing."

What is our primary use case?

Our clients from the governmental and enterprise sectors have multiple use cases for this product. 

What is most valuable?

The most valuable feature of this product is threat protection. Filtering and web protection are important as well. 

What needs improvement?

Sophos XG's web server protection and log viewer could improve. They should also introduce sandboxing. 

For how long have I used the solution?

I have about five years of experience with this solution. 

What do I think about the stability of the solution?

The solution's stability is fine. 

What do I think about the scalability of the solution?

There is not much flexibility or scalability with this solution. 

How are customer service and technical support?

The Sophos XG technical support is good. 

How was the initial setup?

Sophos XG deployment is easy and rapid. 

Which other solutions did I evaluate?

Most of our clients that end up choosing Sophos XG also consider Fortinet. However, Sophos XG has a better user interface. It is also better with managing users, updates, and integrating with Active Directory. 

What other advice do I have?

Before deciding on this product, it's important to evaluate the price of the network. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
IT Manager at a manufacturing company with 201-500 employees
Real User
User authentication rules are helpful, but the URL filtering is not good, and it suffers from instability
Pros and Cons
  • "The user authentication rules are very useful."
  • "Sophos needs improvements made to the console, such as host entry or defining rules directly from it."

What is our primary use case?

We use the Sophos XG firewall as part of our network security solution.

What is most valuable?

The user authentication rules are very useful.

What needs improvement?

Sophos needs improvements made to the console, such as host entry or defining rules directly from it.

For how long have I used the solution?

We have been using Sophos XG for the past five years.

What do I think about the stability of the solution?

I do not feel that this is a stable product. URL filtering is not good.

How are customer service and technical support?

I have not had any experience with technical support.

How was the initial setup?

The initial setup is straightforward. It took a week to deploy.

What other advice do I have?

This is not a product that I can recommend to anybody who wants to implement a firewall.

I would rate this solution a four out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user1274955 - PeerSpot reviewer
Senior Director of IT Operations at a tech services company with 11-50 employees
Real User
A good tool that offers stable and reliable protection
Pros and Cons
  • "It's a good security tool and it aligns with the rest of our security stack."
  • "The VPN is in need of improvement."

What is our primary use case?

This firewall is being used to protect our site.

What is most valuable?

It's a good security tool and it aligns with the rest of our security stack.

What needs improvement?

The VPN is in need of improvement. For us, it is hard to set up and it not working properly.

For how long have I used the solution?

We have been using the Sophos XG at one of our sites for about a year.

What do I think about the stability of the solution?

This product is part of our infrastructure and we use it every day. The internet stays up with no outages, so I think that Sophos XG is a stable product.

What do I think about the scalability of the solution?

We have not had the need to scale to this point. Our entire organization is protected by it.

How are customer service and technical support?

I have not been in contact with technical support.

Which solution did I use previously and why did I switch?

Prior to this solution, we were using Meraki. My company has a better partner channel with Sophos, which is why we switched.

What about the implementation team?

Our in-house technical team deployed this firewall.

What other advice do I have?

My advice for anybody who is looking into implementing this product is to trust your techs.

This is a good product, although there is always room for improvement.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Senior Information Technology Project Manager at a tech vendor with 201-500 employees
Real User
Makes it easy to manage multiple endpoints in a centralized platform, but data traffic analysis could be better
Pros and Cons
  • "I like how you can integrate with other endpoints and Intercept X in one central management platform. I think it's a perfect solution. Sophos will manage everything in one container. You can manage many firewalls or endpoints within one panel."
  • "Data traffic analysis could be better. I think Fortinet products like FortiAnalyzer are very effective in analyzing data traffic. I think it's better than Sophos. It could also be more stable."

What is most valuable?

I like how you can integrate with other endpoints and Intercept X in one central management platform. I think it's a perfect solution. Sophos will manage everything in one container. You can manage many firewalls or endpoints within one panel.

What needs improvement?

Data traffic analysis could be better. I think Fortinet products like FortiAnalyzer are very effective in analyzing data traffic. I think it's better than Sophos. It could also be more stable.

For how long have I used the solution?

I have been using Sophos XG for more than two years.

What do I think about the stability of the solution?

I think Sophos has to concentrate on the latest firmware's stability because we have version 18, and we have many problems with our customers who have this version. I think Sophos has to thoroughly test the firmware before launching it. When you get any update on any hardware device, you get many problems. It's not good.

What other advice do I have?

On a scale from one to ten, I would give Sophos XG a seven.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
it_user1375350 - PeerSpot reviewer
Technical Analyst- Presales and delivery at TechNexa Technologies Private Limited
Real User
Endpoint firewall and proxy that is user-friendly, easily scaled, and has good synchronization features
Pros and Cons
  • "it's user-friendly, not complex."
  • "The uploading and downloading of reports should be included."

What is our primary use case?

The primary use case of this solution is as an endpoint firewall and proxy.

What is most valuable?

The features that are most valuable are synchronized security, the security hard build, the application synchronization, and the events synchronization.

it's user-friendly, not complex.

What needs improvement?

The uploading and downloading of reports should be included.

We are looking for a firewall to block the uploads from the user, not the downloads. I would like to see this feature updated.

In the next release, I would like the uploading and downloading reports to be included.

For how long have I used the solution?

I have been using this solution for almost two years.

We will be upgrading to the newest version that was released two or three months ago.

What do I think about the stability of the solution?

This product is stable.

What do I think about the scalability of the solution?

This solution is easily scalable. We have 15 to 20 users.

How was the initial setup?

The initial setup is straightforward.

It's easy to understand and to install.

What about the implementation team?

I am a technical analyst and handling the pre-sales. We provide and implement the solution to our customers.

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
Download our free Sophos XG Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
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Buyer's Guide
Download our free Sophos XG Report and get advice and tips from experienced pros sharing their opinions.