Symantec Identity Governance and Administration Reviews

It gives us the ability to automate the IAM process.

• Automating the process for new employees, removing employees, and so on
• Self-service to grant access for applications and software
• Delegate some functions to the help desk
• Type group for some people with the same functions in the company

The provisioning manager could use improvements.

I've used it since 2008.

No issues encountered.

No issues encountered.

No issues encountered.

9/10

9/10

No previous solution was used.

The initial set-up was standard.

We used CA Spain.

It's very high.

Good prices and services.

We did, but I don't know which ones.

You should know well your company's HR processes and rules to control the automation process.

The most valuable aspects of Symantec Identity Governance and Administration are all the features, it is the most complete solution on the market. It has features, such as scanners and portals, it has everything.

I have been using Symantec Identity Governance and Administration for approximately 10 years.

We have approximately 2,000 users using Symantec Identity Governance and Administration in my organization. It is scalable.

The support from Symantec Identity Governance and Administration could improve.

The price of Symantec Identity Governance and Administration could improve.

I rate Symantec Identity Governance and Administration an eight out of ten.

We have three primary uses for the solution. We use it to centralize  accounts and directories. We also use it for  new registration of our new employees and for users to self-reset password.

Our customers get ROI by implementing Self User Registration & Self Reset

There are many valuable features within the solution. The product is easy to customize. It’s also highly secure.

The directory has room for improvement. Also, the dashboards and, in particular, the KPI dashboard that shows the current user’s information needs reworking.

It would be ideal if they could consolidate the workflow. Right now, because everything is on a different workflow engine, seamless integration cannot happen. If the solution offers a single workflow engine and a single reporting engine for all security targets, that would be ideal.

I’ve been using the solution for three to four years.

The solution is very stable.

This product is highly customizable and flexible in terms of handling customer requirements.

I’m not happy with technical support at all. It’s very limited.

Positive

Nop

With any identity management product, you’re going to have complexities, so the setup is not simple. It’s a complex infrastructure and implementation and it requires reasonable expertise from those handling the implementation.

Our team of technical consultants implemented to customer site

Secure Automated Mechanism to have centralize directory to manage Users.

Expensive solution & implementation takes time to implement

Yes 

For an organization looking for an identity management suite, it’s the kind of tool you can invest in the long term.

For those considering implementing the solution, I would recommend finding the right partners who have the right implementation experience to assist. There is no doubt this product has capabilities. The important thing is to find someone who understands the business requirements. It’s really important because statistically, 70% of identity management projects fail. Most of the time the product has the capabilities but the consultant doesn’t have the ability to customize the solution.

I’d rate the solution nine out of ten.

We offer solutions to financial and government institutions. Symantec Identity Governance and Administration is a part of our security solutions. We use it to create users and assign them privileges.

Self-registration and self-service password management are valuable features. The role modeling feature is also very useful. It allows you to model your enterprise role.

They provide a framework to develop your own connectors. A connector is a piece of software that integrates with the solutions that are not a part of the support matrix. Currently, it is difficult to create these connectors in this solution. Other solutions, such as NetIQ Identity, provide a better way to create your own connector.

Currently, there is no cloud version. It should have a full cloud version.

I have been using this solution for about seven years.

It is very stable. There are no issues.

It is easy to code into this solution. You just have to run a setup configuration and, in a few minutes, you have two services. In terms of the number of users, we have around 10,000 users.

When I started working with this solution, I had some issues, and they helped me a lot. I don't have any issues with their technical support.

Its latest version is very easy to set up. The deployment takes around one hour, and after that, you have to do some configurations. The duration for that depends on how many systems you have. It can take one or two months.

I would recommend this solution to others. It is a great solution. I like this solution, and that's why I have been using it for seven years. I would advise others to do proper role modeling before implementing this solution. Role modeling is really important for any identity management solution.

I would rate Symantec Identity Governance and Administration a nine out of ten.

Automated provisioning removes manual labor and manual provisioning.

Automation is the best way it's improved the way we function because we don't have to perform manual work over identity-related controls.

A better information display for the approvals within the workflow would give them more information and the ability to comment back on a request as to why they're rejecting it. We've been telling them we'd like this improvement, and we hope to see it.

We have challenges because of the customization – it's difficult to do upgrades. We're just not doing the upgrade because we are a few versions behind, so now it's tough.

Performance is a challenge just in terms of the number of roles and endpoints that we're managing. We have 10 platforms that we manage and over 8000 endpoints – that’s our challenge.

We have challenges because of the customization. It's difficult to do upgrades. We are a few versions behind so doing the upgrade is tough.

When we've used them, they've been good.

It was set up in 2005 prior to when I joined the company.

We always look at the stability and the amount of endpoints and attributes that can be included, plus the ease of use. Make sure that it can accurately serve your needs, especially from an endpoint point-of-view. You need all your users to be able to use it seamlessly without scalability issues.

It loses points on the upgrade process. We require CA's help each time, and the upgrades, especially with our number of users, has been a challenge.

We take identity management seriously and CA IDM is helping us to accomplish that goal.

We have streamlined the identity management process, but we are not completely utilizing all the features of CA IDM. This product is a milestone/cornerstone for us to accomplish our identity management goals.

We have been making strides in that area, but we still have more improvements to do. We are not there yet, but we hope to be there soon.

An improvement that we would like to see in a later version is taking it to the cloud. We have it on-premise and we foresee a lot of scalability challenges so taking it to the cloud might be a very good option for us.

This solution is very stable. I have no problems in that aspect.

We have not yet tried to scale this product.

We do use CA technical support. They are extremely professional and very skilled at what they do. I would give them a rating of 7/10.

We were not using any other solution prior to this one.

This was our go-to-solution from the outset. CA was a part of our solution always.

I was personally not involved in the initial setup. After it had been completely set-up, we took over the operations from another company. From what I have heard, it was quite straightforward.

I would advise to do a lot of analysis before you get in because the product itself has a lot of capabilities. However, understanding and making sure that all these capabilities are captured, is very important for implementation.

The first criteria while selecting a vendor was how much support we could get from the vendor. This was our primary concern because a lot of identity management software vendors provided the same solution but the level of support was very important for us. The second criteria is what niche capability the product brings in and how it stands out from the competition.

To use this tool to its fullest capability is our problem. The process is not there yet to completely utilize this solution.

The most valuable features include governance certification and creation of rules. Ones the rules are created, they're put into IdentityMinder so that IdentityMinder can use those rules to provision all the users from provisioning or de-provisioning based on HR processes to create targeted endpoints. One of the targeted endpoints is used as the authentication alteration source for CS. What Identity Governance does is that it allows us to see the full, big picture of all this inter-connectivity.

The product is great with good fundamentals from its Integrity days some 16 years ago. The product is still living on the same principles, even as federation, cloud, B2B, and add-ons came into the picture. It has the core fundamentals and it's still sophisticated.

The technical support for this particular product is really poor and needs a lot of work.

The stability of it seems good so far. Right now we are using rule mining, rule certifications, rule accessibility and GovernanceMinder. They're working fantastically.

Technical support is a fail.

I wasn't involved in the setup.

Be sure to define your scope properly.

The features that I find most valuable are the creation of access and admin roles. You can also manage many different applications -- more than one hundred -- in only one box. It also adds a level of security that we didn't have previously.

We can identify a role for each application or for a group of applications. It's great in helping us organize and provide access to different apps.

Because it's software on our network, there are sometimes load-balancing issues or latency delays.

We've had no issues with deployment.

It's always stable. We have different boxes installed and have never had a stability issue.

Nobody's complaining about it and we have 100,000 users, even though they're usually not all being authenticated at the same time.

We use technical support for issues and installations and they always help us. The biggest issues took a few weeks.

The upgrades were complex, like from R6 to R12. Sometimes the import/export process was not working properly, but, we just opened a case and they figured it out for us.

Learn well how to use it. Train. Get CA training if you can as that would be the best.