I'm an automation consultant, and I work with UiPath Process Mining and also UiPath Studio.
We are a consulting company, and I and a colleague are creating all the results, and we have to present them to the customer. My colleague is handling all the business conversations, and I'm the technical person creating all the dashboards and making whatever the customer is asking for available.
Their support is really good, and it is a stable product.
It lacks certain features. For example, if we have data from one activity that is connected to another activity or number and there is a one-to-one connection, when we want to dig into that, it fails. I had to create another workspace and make heavy changes, which was time-consuming.
It should be more intuitive and easy to work with. There should be more ways of creating filters, and it should be easy to make our own customized dashboards. Currently, if I want to create a dashboard similar to the one we have in AppOne but with different attributes, it is very difficult. There are activities, but I don't want activities. I want other attributes. Its user interface is not very intuitive. You need to play around with it. I have been playing around with the UiPath Process Mining tool for almost two years, and now I feel confident in handling it. It is a difficult tool.
In addition, if there were dropdown options for picking an activity and dropping it somewhere, it would make the work easy.
I have been using this solution for almost two years.
I am not sure about its scalability because I haven't scaled it. I have not
connected a process to different processes. I just had the data from one process, and I had to do the analysis.
In terms of its users, in my company, there are just two users. I and a colleague of mine are working with UiPath Process Mining.
I have one contact person whom I contact whenever I have issues. He is supportive, very knowledgeable, and very prompt in answering the questions. I would rate their support a five out of five.
It was easy. I'm using the AppOne template, which makes it comparatively easy. You just have to map all the basic attributes, and you can have the first look at your data. If the customer or business is asking for further investigation or features, then it gets difficult.
From the development or technical perspective, you should have a basic knowledge of coding. If a customer is asking for some specific features, it becomes a little bit difficult. Therefore, it is always recommended to have sufficient knowledge. With a technical background, you can easily work with UiPath Process Mining.
I have been working intensively on it, and I like it, but a few small features are missing. I would rate it a seven out of 10.