Webroot Business Endpoint Protection Reviews

We are a small managed-service provider. One of the services we are providing to our clients is the endpoint protection for mobiles. We are also offering cybersecurity for computers and of course backup plus technical support. So mobile endpoint protection is just one of the various services we are providing.  

We install Webroot Endpoint Protection for mobiles for our clients so that we can keep mobiles secured. In case the mobile is stolen or lost, we can wipe everything from the device from our end. We can also locate the mobile and lock the mobile if it is connected to the internet.  

Of course, keeping the mobile devices secure against vulnerabilities or any attack that might happen is the most valuable thing the product designed for that purpose can do. We did not actually use the wipe or locate or locking at all because did not need to use it. But it is good that it is there because some of our clients who are using their mobile devices have sensitive information on their devices. If there was a case they lost it at any time, they need to make sure that this info does not fall into the wrong hands. With Webroot Endpoint Protection, they were protected from this.  

I think the one bad point about this product is that we did not find a way for Webroot to generate reports or schedule automatic reports to be sent to clients. These would be reports on the status of their device, the status of their security, and information about backups. The option for providing this information is not there and we cannot run the scan from our end. It must be run from the client's end. 

My only other hope would be that they would still continue providing this product. But they have scheduled it for end-of-life on March 1st or April 1st. I do not know why they are removing it from the market. But it is obviously their decision to make.  

We have been using the Webroot Endpoint Security solution for between two and three years.  

The Endpoint Protection product has gotten increasingly more stable over time and it does everything described.  

The scalability of the product is very good. It is generally very good software, that is why we are using it. We did not face problems with the software or have experiences with the devices that it was running on performing poorly when the application is running.  

In our company, we have over 100 users who are using it. We have a support team of about seven for maintenance with the clients and internally.  

We did not previously use any centralized endpoint protection before starting to use this product. This was the first time. Before that, we normally recommended to our clients that they use antivirus solutions that are free for mobile devices. But, we did not have a centralized management console like a Webroot or the additional advantages.  

We are currently using Webroot for both computers and mobiles but we are looking for another solution for mobile endpoint protection because Webroot will no longer offer mobile endpoint protection as of March. They are ending this department or this product. So this is why we are looking for an alternative solution for mobile endpoint protection. It has to be a similar mobile endpoint protection solution because as a reseller we want to have a centralized admin management console to have true endpoint protection for our clients' mobiles, tablets, Android or iOS.  

The initial setup for the product is straightforward. We do not deploy it to all our customers at one time because it needs to go on individual devices. When a customer signs up for using the product we need to deploy it on their device. The process does not take more than a few minutes and it is an easy process.  

We do not yet have a shortlist of possible solutions to replace Webroot because we are still evaluating what is available in the market that will fulfill our needs. The whole team is looking and we are planning to create a shortlist from what we find and then properly evaluate the possibilities.  

My advice about this product is that it is a very good solution and offers a stable and trusted software that runs smoothly and is easy to deploy. It was missing some features that were desirable like reporting, but it was good a solution. I really do not know why they are not providing the product anymore, especially considering that most people right now are using tablets and mobiles — not computers as much as before. Their policy has them heading in another business direction. I would have preferred to stay with the product.  

On a scale from one to ten where one is the worst and ten is the best, I would rate Webroot Endpoint Protection as about an eight. But even concerning adding reporting and maybe some other minor features, I do not think the product would be a ten because I am convinced there is no software product that is absolutely perfect. A ten is something I have not seen before.  

We have servers on the cloud and we have different use cases for Webroot Business Endpoint Protection.

The solution is very simple and straightforward to use.

I have been using Webroot Business Endpoint Protection for approximately three years.

The solution is stable.

Webroot Business Endpoint Protection has been scalable in my experience.

We have approximately 15 people using the solution in my organization. If we add more users we will evaluate if we need to increase usage.

We have our own technical team and we have not needed to contact the support for Webroot Business Endpoint Protection.

We have used other antivirus solutions in the past before using Webroot Business Endpoint Protection.

The installation has been straightforward and it took a few minutes.

We did the implementation of the solution with help from consultants.

We are on an annual subscription for the use of Webroot Business Endpoint Protection.

I rate Webroot Business Endpoint Protection an eight out of ten.

Low performance requirements.

Working as part of our security stack, it has protected us from countless attacks.

Unified threat management (UTM) integration.

Three years.

Not with deploying Webroot, but we had issues removing Trend.

No issues.

No issues.

Customer Service:

10 out of 10.

Technical Support:

10 out of 10.

Trend: We switched because the system was resource hungry.

Symantec: We switched because they tried to stab us in the back and contacted our customers directly.

The initial setup is very simple.

We did not originally, but now we go via ConnectWise.

This is now part of our managed services, but it is very competitive.

You need an RMM like ConnectWise Automate to manage it completely.

Sophos.

My primary use cases were protecting against computer infections like viruses or malware files, applying policies to the end-user, and blocking websites or applications from running through the admin console.

The number of customers complaining about their computers becoming infected has dropped since we started using Webroot.

The most valuable feature is the software's performance.

Areas for improvement would be the reporting system in the admin console. In the next release, I would like them to add features to run comments or take remote control to the admin control and also features to be installed on mobile devices.

I used this solution for five years.

This solution is very stable, we haven't faced any problems while using it. The software runs in the background and doesn't consume resources or affect the computer performance at all. It also continuously and automatically updates itself.

There's no problem with scaling this product.

Webroot's technical support is fine - they reply quickly to tickets and emails, but it would be better if they added a live chat so problems could be checked on the spot rather than waiting for a response to a ticket or email.

The initial setup was very easy and didn't take a long time.

This is a great solution - it helped us a lot without business and improved the security we're offering to our customers. I would give this solution a score of eight out of ten.

The most valuable features of the solution include the endpoint navigation protection, the protection related to the EMS service, as well as the control and the cloud integration capabilities. 

There's no static analysis inside their solution. The solution should add the capability to use cloud access so that we can provide clients with an endpoint code. 

There needs to be more advanced analytics. It would make it a more powerful antivirus solution within the marketplace.

I've been using the solution for two years.

The stability of the solution is very good. Any recent update we deploy works very smoothly.

The solution is very scalable. We have about 700 users on the solution currently. 

Technical support is very good. They're very fast at resolving tickets. We've only ever had two or three tickets in total with them but they've resolved everything very fast.

I don't recall using a different solution. We chose an extensive version of Webroot, however, we've been evaluating another solution these past few months to get better protection.

The initial setup was straightforward. It only takes one week to deploy all of the infrastructure.

We handled the implementation ourselves.

We use the cloud deployment model. We originally used the paid version, which was a complete version of the solution. We don't use the solution extensively; it's a very budgeted amount. We need more advanced capabilities than we can get with Webroot.

For companies who do not suffer advanced attacks, Webroot will be amazing for them and very budget-friendly for their business. However, companies will need to search for an expansion into areas like PCI compliance. For attacks, it's better to go over to more advanced protection. It can provide you the forensics and the EDR automation needed to avoid any attacks.

I'd rate the solution eight out of ten. The solution isn't perfect, but it's good.

• Low overhead
• Speed

The console is great for providing an overview and a remedy.

More control over when upgrades to the app are rolled out.

More than one year.

No issues.

No issues.

No issues.

Top-of-the-line; the busy community as well.

Top-of-the-line; the busy community as well.

Vipre, we switched because it was too slow.

It can be installed next to existing solutions.

In-house.

Not applicable.

Get a trial, then a multi-year license.

Sophos.

Try it out next to your existing solution.