ConnectWise Automate Reviews

3.8 out of 5 stars
 (3)
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548d6829 ff4b 4f0f a9c2 c822278f42ae avatar
Real User
Labtech Administrator and System-Admin at a tech services company
Aug 23 2017

What is most valuable?

First of all, the automation of LabTech is awesome. You can do any kind of automation from Labtech. You can integrate anything from LabTech, i.e., Auvik, Veeam etc. As per LabTech Patching, it is now different from the old Patch Manager. You... more»

How has it helped my organization?

One of the greatest benefits of LabTech is less client downtime. Because LabTech lets you proactively monitor and fix issues before they interrupt your clients’ business, you can virtually eliminate system outages. LabTech lets you monitor... more»

What needs improvement?

Reliability: Open a computer window new screen and it's slow.
Dfa499ca bb9f 4d5c 9898 e53eebd3b4a4 avatar
Real User
Helpdesk Technician at a tech services company with 501-1,000 employees
Jun 08 2016

What is most valuable?

Scripting and automation are not incredibly straightforward, but they are probably the most valuable tools in this solution when compared to other RMM systems. Their integration of ScreenConnect has also made remote desktop control incredibly... more»

How has it helped my organization?

Remote monitoring allows the organization to react more quickly to emergencies, particularly offline devices/locations. Monitoring server services and general computer health allows us to be proactive about preventing issues. Proper scripting... more»

What needs improvement?

Because of the vast number of features, the software is difficult to navigate. Some features feel very hidden and hard to find in order to enable or disable them.

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Anonymous avatar x80
Real User
IT Manager at a construction company
May 23 2018

What is most valuable?

Remote access and detailed monitoring help us support our equipment, which is spread throughout the Southeastern US.

How has it helped my organization?

We have several remote users, and this would be very difficult to manage with the small IT team that we have. This product saves us a lot of time and increases our efficiency.

What needs improvement?

Like most companies these days, they always change the GUI to some dumb-down version of tiles, which are more "user-friendly", but slows my team down in the end. We have requested a "classic view" with no fancy screens and colors. Just detail!

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What is ConnectWise Automate?

ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.

Also known as
LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
ConnectWise Automate customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

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