Experience in ITSM, ITIL Implementation, Process Design (BPMN), Solution Designing, Tool Implementation/Integration, Project Management and Process Improvement.
• Business Process Design, Modeling, and Re-engineering
• Service Governance, Service Management, Service Transitions, and Continuous Service Improvement
• Project Management
• Product Life Cycle Management
• Process documentation, Audits, and Cross-Functional training
• Lean Six Sigma, Agile and ITIL implementation
• Tool design, UAT, Analysis, and Testing