Compare OnBoard vs Zoom Video Communications

OnBoard

Zoom Video Communications

Based on 200 reviews.

Sample Customers

Popular Solutions

Zoom

35 reviews

Top Industries

Financial Services Firm

13%

Outsourcing Company

13%

Computer Software Company

12%

Real Estate/Law Firm

10%

Educational Organization

92%

Computer Software Company

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

AlexandruCioruta
Senior manager at Ernst & Young
I've been using the solution for different vendor meetings and training.
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Review 1 of 1

Customer Service

No Data Available

Jaison V
Assistant Manager at DP World
I have not contacted technical support.
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Graeme Trevayne
Managing Consultant at Mencius
I have not needed to contact technical support.
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MakhosonkeMatshoba
ESM Specialist at LetsCloudIT
I have not used the technical support from Zoom.
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Sadam Kherisat
Technology Consultant- Networking Services at STS
We have not had occasion to contact technical support.
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NeilMckie
Head of IT at William Cook Holdings Limited
I've never had to reach out to technical support. I can't speak to how responsive they are, or how helpful.
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Anonymous User
Director at a tech services company
I have not been in contact with technical support from Zoom.
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David Runyon
Commercial Territory Manager at NetApp
I have never needed to contact technical support. I am in sales. Our IT people may have been in contact with them.
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Anonymous User
Regional Manager - Bangladesh at a comms service provider
I have not had occasion to contact tech support.
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Anonymous User
Solutions Architect at a tech vendor
Zoom's technical support is very bad. The technical documentation and expertise they provide is very poor and does...
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Anonymous User
Associate Professor at a consultancy
I have not had to contact technical support for anything.
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Anonymous User
Manager IT Affiliate Delivery and Service Management at a manufacturing company
I have never had a problem that required me to contact technical support.
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Rebekah Shields
Strategy & Operations at Allstacks
I've never had to reach out to technical support. I have a background in IT, so my instinct, if I run into issues, is...
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Anonymous User
Account Manager at a tech services company
We haven't had any issues with technical support. They are okay.
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Anonymous User
OEM Medical & Defense Business Manager at a computer software company
I haven't had any issues with the product. Therefore, I've never spoken with technical support. I cannot comment on...
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Anonymous User
Regional Sales Manager Iberia Manager at a security firm
In the beginning, we had contact with Zoom for training. Beyond that, at least in my experience, I have never had to...
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Abhisek B
Senior Manager at RP Sanjiv Goenka Group
I've never contacted Zoom's technical support. I cannot speak to how helpful or responsive they are in general.
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Anonymous User
RPA Operations Manager at a consultancy
I've never used technical support.
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RAND AYOUB
Assistant Investment Manager at Al Ashram Investments
I haven't interacted with the solution's technical support.
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Marc Staimer
President/CDS at Comcast Business
I have not been in contact with technical support.
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VenkateshN
Pre - Sales Consultant at Tata Consultancy
I haven't had the opportunity to contact Zoom's tech support because everything has been running smoothly. Our...
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Anonymous User
Service Delivery Lead at a insurance company
I have not needed to contact the technical support of Zoom.
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Anonymous User
System support engineer at a financial services firm
We haven't had any issues with the product. We've never really reached out to technical support directly.
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Anonymous User
Research Assistant at a university
I have never contacted technical support. If I have a problem then I just switch software, rather than spend the time...
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Michael Kushner
Managing Partner & Founder at Dabahn
I've never personally used technical support. I cannot say if they are helpful or responsive, having never spoken to...
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Nandini Yadav
Senior Research Associate at LearningMate
I have not spoken with anyone in the technical support team. We have our own IT department and go directly to them if...
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Anonymous User
Manager at a comms service provider
I have not faced any technical issues and have not had to contact support.
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James Phoon
Sales Director at CLoud3 Solutions Pte Ltd
I have not needed to contact the support because I have not had an issue.
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Anonymous User
Retired
I've never used technical support. I don't know if they are responsive when you need their help.
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Anonymous User
Lead Presales at a tech services company
I've never directly dealt with technical support. I can't speak to how helpful or responsive they might be.
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Gaurab Dev Manandhar
Senior Network Administrator at a financial services firm
I have never needed to contact technical support, but I believe their support is good.
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Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.