Zoom Reviews

Zoom is the #2 ranked solution of our top Virtual Meetings tools. It's rated 4.0 out of 5 stars, and is most commonly compared to TeamViewer - Zoom vs TeamViewer

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Rebekah Shields
Real User
Strategy & Operations at Allstacks
Jul 06 2020

What is most valuable?

I like being able to record the sessions if I need to. I also like the option to annotate. The options to add polls and share screens are great. There are lots of great features available to every… more »

How has it helped my organization?

Technically, the solution hasn't changed the way I work so much. I've been remote since before COVID-19 and all my work is being handled in the same way as it was before. However, I'm very aware that… more »

What needs improvement?

I would say the polls need improvement. When you're using the video, there's a little dialogue box that pops up. It's annoying to everybody who uses Zoom. It would be nice if it had some more features… more »

What's my experience with pricing, setup cost, and licensing?

We currently use the business account on Zoom. I'm not sure of what the exact costs are to use the solution. The pricing, as I understand it, is very straightforward. There might be just one add-on… more »

Which solution did I use previously and why did I switch?

I've tried about five other solutions, and Zoom, by far, has been the most stable and reliable.

What other advice do I have?

We're just a customer. We don't have a professional relationship with Zoom. In terms of advice for implementing the solution, I would probably just say make sure that new users go into the settings… more »
Real User
Senior Manager at a tech services company with 11-50 employees
Jul 26 2020

What is most valuable?

The solution is very reliable. I've never had issues with the video or audio. The solution is easy to navigate. It's very easy to find the functionalities I need when I am using it. The product makes it easy to invite people to the meetings. It offers great collaboration functionality.

What needs improvement?

The solution needs to have a feature that allows you to take over another person's screen. right now, that's not possible. This is important for our purposes due to the act that we are often using the solution to troubleshoot issues for our clients. If we could just take over their screen and go in… more »

Which solution did I use previously and why did I switch?

We also use Skype. Both Skype and Zoom have been very useful to us during COVID social distancing requirements. The product is very reminiscent of Skype. I prefer both Zoom and Skype to Microsoft Teams, which I dislike. Teams is more difficult to use and to invite people to meetings. Skype and Zoom… more »

What other advice do I have?

We're just Zoom customers. We don't have any special business partnership with the company. I'm using the group application and I believe it's the latest version of the solution that I always access. I don't have it downloaded onto my PC. Due to COVID, I've had to organize sessions on my own. Before… more »
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: June 2020.
438,441 professionals have used our research since 2012.
Real User
CIO at a financial services firm with 51-200 employees
Jul 26 2020

What is most valuable?

We like that the solution is very common. Everybody is using this type of collaboration software, which makes it easy for everyone to jump on a call, as everyone is familiar with the software. A lot of our partners are using Zoom. The… more »

What needs improvement?

Although I have not experienced this issue directly, I have heard that there are a lot of security issues with Zoom. Security is very important to us and I have read in the news, there have been a few security issues with them, which… more »

What's my experience with pricing, setup cost, and licensing?

We're using the free version of the solution currently, and are considering a business account in the future. I believe for business accounts, Zoom offers monthly and yearly pricing.

Which solution did I use previously and why did I switch?

We do use other conferencing solutions as well, however, most of our clients are using Zoom, so it is our preference. We often also use Microsoft Teams.

What other advice do I have?

We're using the free version of the solution. We needed to have a company type of access to use it so we do not have a local installation. I would rate the solution nine out of ten.
Real User
RPA Operations Manager at a consultancy with 51-200 employees
Jun 17 2020

What is most valuable?

I like Zoom because you can record your sessions. You have the option to be able to select whether or not your audio is through your laptop or through your phone and you have different recording options. You can record with or without… more »

How has it helped my organization?

We're a remote organization, so the ability to have video conferencing is very helpful, both internally and externally with our clients. Not everything requires face to face or video conferencing, but it's nice to have that ability and on… more »

What needs improvement?

The one thing I don't like is that they now require you to have a password for every meeting and when I'm just dealing with my staff, where I want to have a conversation but not necessarily a meeting. I know this was implemented due to… more »

Which solution did I use previously and why did I switch?

I like Zoom better than WebEx or Skype. We're dealing with people all over the world, so specifically when we're connecting to Columbia or South America, Skype doesn't hold up well, Zooms' clarity seems to be much better. I think the… more »

What other advice do I have?

I would rate this solution a 10 out of 10.
Nandini Yadav
Real User
Senior Research Associate at LearningMate
Jul 18 2020

What is most valuable?

The most valuable feature is push notifications. We use it as a user and Zoom has the option to control the entire meeting with the push notifications. One person can control the entire meeting, which is quite handy for an organizational… more »

What needs improvement?

For those who cannot purchase the ID, they have a time limit of 40 minutes. They should consider increasing the time limits for free users. I am from India, and here we have students who are using Zoom for their college classes or science… more »

What's my experience with pricing, setup cost, and licensing?

There is a free version available with time limits.

Which solution did I use previously and why did I switch?

Previously we were using Join Me. The interface was poor and we were having many issues during web calls and group meetings. We switched to using Zoom and the experience has been very good. We have also used Skype, Skype for Business, and… more »

What other advice do I have?

Depending on the company budget, this would be a great solution to use. It's user-friendly and the video quality is very good. The bandwidth it requires is good, and you can continue with your meetings without any issues. Compared to other… more »
Real User
Global Procurement at a recruiting/HR firm with 1,001-5,000 employees
Jul 16 2020

What is most valuable?

The solution is very stable. The solution can scale easily. The initial setup is pretty straightforward.

What needs improvement?

The only thing that I can't get to work well is putting one of those little fancy wallpaper picture screens behind me during meetings so that I don't show my house or the room I'm attending from. Everyone is basically working remotely at this point. It would help to just have a neutral professional… more »

What's my experience with pricing, setup cost, and licensing?

We pay a corporate license for the solution. I don't know the exact pricing on the cost to the company.

What other advice do I have?

We're simply customers of the solution; we don't have a professional business relationship with Zoom. We're using the latest version of the solution. I'm not exactly a technical person, so I am only speaking of my personal non-technical experience. I'd rate the solution nine out of ten. It's been… more »
Real User
Founder & Solution Architect at a tech services company with 11-50 employees
Apr 06 2020

What is most valuable?

The most valuable feature is the compatibility with most browsers and multiple devices. It has decent performance on Android and iOS devices, where people can seamlessly… more »

How has it helped my organization?

Zoom allows me to easily set up meetings using my email address contacts, and I don't have to use a third-party console. For example, I had a meeting today with about 55… more »

What needs improvement?

I would like to have a local call-in number for India because as it is now, there is no call-in support for participants in India. Technical support is in need of… more »

What's my experience with pricing, setup cost, and licensing?

The licensing is based on the size of the team.

Which solution did I use previously and why did I switch?

We have used Slack in the past.

What other advice do I have?

My advice for anybody who is considering this solution is that if they are looking for a decent web conferencing system then it works well. However, for anything more than… more »

Which other solutions did I evaluate?

We evaluated multiple options and found that Zoom is the easiest one to use.
Real User
Enterprise Network Architect at a tech services company with 5,001-10,000 employees
Jul 15 2020

What is most valuable?

The solution is easy to use. The solution offers a free version.

What needs improvement?

I'm not sure if the solution has areas of improvement just yet. I'm still new to the service. If there are quality issues, I find that it is usually a bandwidth problem, and not related to Zoom itself. There's a limit as to how many people… more »

What's my experience with pricing, setup cost, and licensing?

There's a free version and there's an expensive paid version. There needs to be something in between. Something in the middle could have more people using the product.

Which solution did I use previously and why did I switch?

I previously used Skype a little bit.

What other advice do I have?

We use the latest version of the solution. I don't use the solution too much; I just use it if I have to for meetings. I'd recommend the solution. It's a good product. For quick meetings or for sharing information, it's fantastic. I'd rate… more »
See 28 More Zoom Reviews

What is Zoom?

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

Zoom customers

Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies

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