We performed a comparison between ServiceNow Security Operations, Siemplify, and VMware Carbon Black Endpoint based on real PeerSpot user reviews.
Find out what your peers are saying about VMware, ServiceNow, IBM and others in Security Incident Response."The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"The solution is stable."
"The solution is available over the cloud and is easy to manage."
"My favorite feature is the application vulnerability scanner."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"The product has a very simple UI."
"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."
"Reduces time to closure and closure metrics for vulnerabilities."
"The most valuable feature of Siemplify is the playbooks that can be created."
"Without hyperbole, I have never, in my entire career, encountered a vendor or a vendor community as awesome as Siemplify. Siemplify and the Siemplify Community quite literally made it possible for our SOC to increase almost five-fold in our number of clients and number of analysts and to go from a Monday to Friday 9-5 shop to a 24/7 shop all in the span of under a year and a half and all while continually adding capabilities and improving the services we offer to our clients."
"The playbooks feature in Siemplify is crucial for automation. We've utilized both standard and custom integrations with other security operation solutions, enhancing our flexibility. The user interface is generally straightforward, although recent changes may require some adjustment and Siemplify's integrations and capabilities offer potential support for various compliance requirements."
"It actually does some heuristics, and some behavioral analysis."
"The triage feature that shows you the whole chain of the malware is useful."
"We have another piece of that infrastructure that does what they call threat emulation. It's like sandboxing where it takes files that it doesn't know about, puts them in a VM-type environment, and it kicks them off to see if there's any malware or tendencies that might look like malware, that kind of thing."
"Carbon Black has very good market strategies."
"The solution is very useful and easy to handle. You don't need much intervention with this product."
"Carbon Black Cb Defense improved our endpoint level security. It helped to identify endpoint and infrastructure loopholes."
"The most valuable feature of the solution stems from the support it provides."
"The most valuable asset is the time-lining capability for any breach activity."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"The threat intelligence module needs a better dashboard."
"Building the playbooks could be easier and the integration could improve. It is a difficult process, such as what API connections need to be made."
"I'm inclined to say that I'd love to see some Machine Learning capabilities integrated into the platform, however, I just attended a demo this morning where Siemplify gave a sneak peek into some Machine Learning capabilities that they are currently developing and have roadmapped for release soon."
"We often encounter minor issues that could be improved, but we maintain communication with the developers and submit feature requests. Recently, I requested enhancements such as improved search functionality within playbooks and expanded options for exporting case data."
"This solution works well but needs lots of tuning and optimization."
"They will most likely need to create or include a feature that checks the network."
"CB Defense could be more compatible with Linux, and its cloud provision could be improved."
"It is difficult to extract reports for ongoing scans"
"There's some disparity between the on-premise and the cloud type of application."
"The solution needs better overall compatibility with other products."
"The endpoint machines need improvement."
"The support is poor."
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