In BMC TrueSight Orchestration, login is just text-based, so it's really hard to find the problem. We cannot see the ongoing running jobs or interfere with them on an interface. So it's unavailable. There are some restrictions about the permissions, especially the level of the permissions, even though there is not very much there. It's a little bit hard to use clients' development tools, so the user experience may be improved. There is room for improvement for the local team.

The solution is not user-friendly. The solution’s UI could be better.

The product should provide a real-time dashboard or report about the automation.

The solution should move to the cloud. Every application from the BMC is on the container and moving to the cloud. There is also a number of limitations for the smart reporting feature of the TrueSight server which is not working in sync. We did not get any satisfactory reply from BMC on that note. We are not able to do the real-time sync between HSA and non-HSA service reporting tools and the actual application tools.

I would like to see better integration with both BMC and non-BMC applications. We need a new data set like TrueSight Orchestration. We need a prebuilt connector through which we can add data through TSSA.

It would be helpful if TrueSight could log errors in a better format. I would also like to see more connector support. Let's say I have a third-party vendor that I need to integrate with Ansible. It would be helpful if BMC announced a specific connector for that. I've encountered situations where I need to work with scripts or find another way to integrate a particular product with TrueSight Orchestration. BMC already supports many products. For example, we have a connector for Ansible, but I think it needs to be improved some. 

At present this solution is only available to be hosted on-premises, which can cause network issues when integration with cloud-based software is attempted.

We are aiming for AI automation and look for support from BMC. The features are currently missing but we are hoping for some upgrade in this matter.

BMC TrueSight Orchestration could improve by providing some visibility on how the workflows are progressing. We would like to have some kind of dashboard that would show the health of our workflows.

The architecture of this solution needs improvement, it is very complicated. It creates a lot of problems in our environment. Most of the time I am trying to find and solve the problem.

I haven't been monitoring. I was told that because I am using advanced monitoring and alarm monitoring, it is causing a problem. However, it is my environment and I cannot change it.

I am now looking for better monitoring.

BMC TrueSight Orchestration is difficult to understand. It's not very user-friendly.

TrueSight does not support containerized environments. They are using the classical ITM environment, but it's hard to automate Kubernetes and some other container-like systems with this solution.