BMC TrueSight Orchestration Review

Allows IT personnel to create workflows across applications, platforms, and tools

What is our primary use case?

We have some very big data centers. We use BMC TrueSight Orchestration to operate automation for our data center solutions. For example, we use it with Server Automation — we integrated those products. We perform solo pitching and monitor compliance checks.

We plan to increase our usage of this solution. We hope to have more than 10,000 agents in the near future. Within six month's time, we plan to increase the solution with a larger environment.

How has it helped my organization?

We have an operating team that manages and automates the data centers using this solution. BMC TrueSight Orchestration has made things much easier for them. 

What is most valuable?

I find the provisioning to be the most valuable. This is valuable to us as we have installed this solution on all of our servers. At the provisioning sites, we are installing software that all of our data centers require — it makes our lives easy.

What needs improvement?

BMC TrueSight Orchestration is difficult to understand. It's not very user-friendly.

TrueSight does not support containerized environments. They are using the classical ITM environment, but it's hard to automate Kubernetes and some other container-like systems with this solution.

What do I think about the stability of the solution?

We encountered a few bugs initially, but that's to be expected.

How are customer service and technical support?

The technical support is quite responsive. 

Which solution did I use previously and why did I switch?

We migrated from CA Automic to BMC TrueSight. We found a lot of flaws with the Roseburg automation tools.

The main reason we stopped using CA Automic was because of the cost of the product — it was too expensive. Also, TrueSight offers total automation. 

How was the initial setup?

The initial setup is very easy. It's not complex at all.

What about the implementation team?

We deployed it ourselves with one or two people. Installation took us about one day, but the whole project with all elements combined took us about three months — including customization. It really depends on how big your company is. 

This solution requires some maintenance. Our team is responsible for the application and configuration.

What's my experience with pricing, setup cost, and licensing?

Licensing is per lot, or per agent — one agent is one license. I believe it's a yearly subscription. We haven't encountered any hidden costs.

What other advice do I have?

You need to understand your environment and what you wish to automate. Make sure to perform a good analysis of the processes you wish to automate and the overall architecture of the solution. Without good planning, there will be trouble.

For server automation, you can run a Python script if Python is installed in the OS — I prefer to use Python 6.6 inside this solution.

Overall, on a scale from one to ten, I would give BMC TrueSight Orchestration a rating of eight.

Which deployment model are you using for this solution?

**Disclosure: My company has a business relationship with this vendor other than being a customer:
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