Sometimes, I feel there are issues and concerns that people address through calls and support. However, the turnaround time for support is currently on the higher side.

There are no dedicated resources for TDM, but one can go and paste their queries on the portal or erase a ticket on the community portal. The team is very responsive and active. A dedicated team for support is in progress.

We contacted Broadcom's customer service and support in our company. The technical support has been really nice. They have been very much supportive.

TDM's technical support, specifically CA's technical support as a whole, has been wonderful for us. I have close relationships at this point with any of the guys there. If ever I see a potential bug, if ever I have a question that I just can't figure out myself in a very short amount of time, or if there is a new enhancement that I want to have worked on, I am a quick phone call away or a support ticket away. I can honestly say that if I had gone the route of creating a ticket, which we all know can sometimes go into a black hole with some companies, I have always gotten a call back within an hour from CA's technical support solutions and they are a wonderful team to work with. 

It's been great. They're very knowledgeable in the tool, they've helped us overcome some hurdles as we've been evolving in the practice ourselves and they've been super.

Above and beyond that of any company that I’ve worked with before. I’ve never been more than an hour or two without a response to a standard ticket creation.

Also above the standard. Those that support TDM have an intimate knowledge with the product and it’s many available use cases.

During the PoC we had a support person from CA assigned to us who helped in any way we needed.

We were very pleased with the technical support.

We work in an organization where we use many tools from many different suppliers. I think that the kind of a relationship that my organization has with CA is kind of a much richer one in terms of, you know, it's not just a tool support.

Tech support is great. We've had a couple of in-house training sessions. It's coming along fine. We're at a point now where were trying to leverage some other tools, like Agile Designer, to start managing the knowledge we're starting to capture, so that we can then begin automating the construction of this component with Agile Designer as well.

Tech support has been very helpful.

They have been responsive as best they can. I'm assuming that they're very busy, and they are. They usually respond within the same day. And usually the requests that go to the technical support side are not that simple either, so I can understand that.

Tech support for TDM is fine. I have logged maybe one or two issues for TDM. Most of our issues are for App Test. 

Technical support is getting better. It's getting better and slower at the same time. That is because when I started my interaction with Grid Tools, it used to work on the bleeding edge of technology. Whatever enhancements we used to submit, the turnaround time was a couple of weeks and we would get whatever we need, whatever new features we needed. The processes were really ad-hoc. Rather than writing support tickets, you would literally reach out to somebody who you know who really works on the product. You reach out to them and they keep passing your ticket or enhancement request from person to person. Now the process is very much streamlined, but we have lost that turnaround time capability.

Support is pretty good. We get answers to problems most of the time and, if we don't, they get in touch with the tech team and we get on a call with them and we figure it out together.

On many occasions, we have sought CA's technical team to help us solve problems, and they've always been very responsive. A good relationship.

Technical support is okay. We haven't had many issues lately, but we had a bug at the proof of concept stage and they solved it.

Technical support is very good. They have performed to our expectations.

Any time that I've had something that I question and said, "Could this potentially be a bug," or even better, "I would love this possible enhancement", it's been a quick phone call away or an email. They respond immediately, every single time, and they communicate with me, look at what our use case is on the solutions, and then come up with an answer for me, typically on the spot. It's great.

I would give technical support 8/10. Generally, we get a solution to an issue, but we have to go through multiple iterations before we get a complete resolution.

8 out of 10

9 out of 10, all our queries and functional defects were resolved within very little time. CA technical support people are proactive and we get the fixes in very little time.

We have not actually used technical support, because we had gone through some of the proof of concepts, as I’ve mentioned. We were already working with some of the Test Data Management group. We are in the process of finalizing the last couple of products that we are looking at and TDM definitely is at the top.

For technical support, we are fine.

We have a provider based in Costa Rica. They are the ones that are giving us all the implementation and support. 

Specifically for problems, we have not had any issues yet.

We have used technical support throughout: logging some tickets and some issues that we have had. As well as going into the communities page to give some recommendations. Technical support is really quick to respond and usually very helpful.

Things have been relatively easy to either work around or they have been able to be identified pretty quickly and get flagged for future fixes.

I haven't used tech support personally, but my team does. I have actually been to the CA office in Scottsdale many times. The support is very good because we are, in many ways, a partner with CA.