What is our primary use case?
Celonis works with Camunda to identify any issues or loopholes in the process.
It is used for loans and online credit, and it was more theoretical, based on data, and not real in other circumstances.
What is most valuable?
In my opinion, it's quite an advanced tool.
What needs improvement?
The pricing policy is not affordable in Ukraine. For example, in Kazakhstan, we have some negotiations with Azerbaijan country. Telecom is one of the biggest telecom companies in Kazakhstan, but this was a little bit expensive for them.
Now, I think they decided to postpone it because of the price policy.
We could start several projects, and we already have clients that are interested, but the only concern was pricing.
You only need processes to return the money. You need process, you already have the process, but say you need to return $50,000 or $100,000 every month.
However, in the areas where we work, meeting such a high standard is quite challenging.
For example, online loans. It's most likely an interesting case. However, with others, such as finances, some efficient method to make it efficient and return on money is rather challenging. Make it more than efficient.
For how long have I used the solution?
I have been working with Celonis for one year.
We began communicating with our manager in Celonis. We were provided with presentations on how it works and practical experience with some processes.
What do I think about the stability of the solution?
Celonis is a stable solution.
What do I think about the scalability of the solution?
Celonis is a scalable solution.
We tried using telecom data, but it didn't work very well. One of the biggest is undoubtedly telecom, but necessarily the biggest.
They have the largest data warehouses and the largest amounts of customer information, data, or metadata.
It works even though it doesn't map. Work it is. If telecom is involved in a large country, any issues might likely be resolved via other businesses.
We have three developers who are working with Celonis.
We had expectations of of growing, but, we decided to postpone these projects or end our relationship with Celonis if the pricing and model are no longer affordable.
It really changed three or four months ago. And it's no longer a low price.
How are customer service and support?
I have not contacted technical support. My colleagues have, but I don't have any feedback from them.
Which solution did I use previously and why did I switch?
I work for an integration company. It is an IT firm in Ukraine, and we are now considering becoming a partner with MaintainX. And we've worked with Bizagi previously, before the conflict.
We are going public with Bizagi, but our clients have postponed these actions for various reasons.
Now we are thinking about Nintex or Nintex K2, whether it's an on-premises, off-premises, or cloud solution.
I don't have much experience as a project manager with One Bank working with Camunda, but I'm not sure if Camunda is a suitable choice for us to partner in Ukraine or another country, because we're currently concentrating on countries other than Ukraine, such as Azerbaijan, Kazakhstan, Moldova, and Romania.
We have projects in the Benelux countries. And clients frequently inquire about BPM solutions, and we have a process with Nintex.
K2, as you are aware, is comparable to Nintex, however, it is an on-premise solution.
I have experience in Camunda yes, as the head of the project management office. I'm not responsible directly, but mainly about choosing a solution or choosing the partnership.
Before I was focusing on development. A solution for the bank in Ukraine.
We are a partner with UiPath.
Now, we have focused on more ERP. Process management is on pause now.
Now, we start to think about VPN solutions to add to our portfolio, for the clients.
I am familiar with UiPath Process Mining. I don't have a lot of experience with it, just in a few projects. However, I have received feedback from developers.
When compared to Celonis, it has very basic functions.
How was the initial setup?
The initial setup is not an issue. I am the head of the PMO. I am not personally responsible for it or using its use, but from what I know from my colleagues it was not difficult.
It already has connections, and it could be integrated with various databases, or from Excel to SAP and others; it works well with this.
What about the implementation team?
We completed the deployment ourselves. We have developers, and for us, it is part of our daily work.
What's my experience with pricing, setup cost, and licensing?
We already have a Celonis account that we can use to demonstrate to clients. We could use it in some circumstances, but because we are partners and have a partnership with Celonis, we could use it for free.
Which other solutions did I evaluate?
We looked into the possibility of using UiPath Process Mining, but from my point of view, or from our discussion, which was around a year ago, it's not adequate for companies like telecom or banks.
It is a matter of connectivity. And while we are completely satisfied with UiPath as an ERP solution, I remember that process mining was not as advanced or as good as we thought.
For complex users, such as our client, it was most important how easy it is to understand the process, how the graphs are clear for them, how they can adjust it, and how many have your products, such as EMC.
For example, suppose you intend to optimize a process. Celonis is far better in this instance.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
It's also quite simple to use, which is a great benefit. It's also a no-code or low-code option. Some other solutions chose to be no code or minimal code, but they were not.
The downside is, of course, the pricing. It is only affordable for large or public companies.
For usability and how it works, I would rate it a nine, but because of the pricing, I would rate Celonis an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner