Citrix Gateway Room for Improvement

Solution Architect at vxnet.

The solution is already very feature rich, but there are also points for improvement.
Fortunatelly, at least so far and with the projects we've been involved, Citrix Support and engineering teams are very responsive and very willing to align with customer specific requests to develop new functionality and enrich the solution.

For the next releases, i'm expecting (even) more focus on visibility and analytics.

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Gary James
Owner at NovoLux Networks

It's extremely complicated and it's not intuitive. The solution requires a lot of training to get going on it. I'm not sure that that's necessarily a critique on it. It may be more of a critique on me and my abilities with it, however, it isn't necessarily straightforward. It could stand for some improvement in that sense.

If there were wizards for standard deployments, that might be nice. If there were prompts for situations like trying to deploy one virtual server behind one virtual storefront where the how-to was explained, that would be great. Other than that, you have to get really deep in the gears and figure out which gear you need to move and what lever you've got to pull. It's complex.

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Cost. Citrix costs more and you still need to have Microsoft Remote Desktop below it. 

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Sameer Quraishi
Information Security Officer at Zamil

The load balancing could be improved. Also, remote users should be able to carry connections to our centralized server and access applications remotely.

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Oliver Rodrigues
Senior Network Security Planning at Ooredoo Kuwait

Citrix NetScaler is something that connects the deployment. To improve:

  • The interface should be more user-friendly.
  • Integration with other applications must improve.
  • They should provide training videos. 
  • The product needs to have a good dashboard.

It's too early to say how the product can improve because I just implemented it. 

The dashboard or interface should be more clear in reporting issues. Integration with other applications should be more user-friendly.

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Security Consultant at a tech services company with 11-50 employees

The two-factor authentication solution needs improvement. It needs a multi-factor authentification.

Training videos would be helpful, and they're transitioning to a new portal, as far as I know. So the portal maybe has now improvements and they will provide for a larger community for the users and retailers. This will provide a more improved solution.

A forward proxy in the next release would be good, I think. If the solution had a more advanced DNS, it would be an improvement.

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AVP at a financial services firm with 501-1,000 employees

The price could be reduced because it is slightly more costly than others available in the market.

Technical support could be improved.

They could do something more with the dashboard.

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Surya Kant Pasayat
Subject Matter Expert ADC at a tech vendor with 501-1,000 employees

Areas that should be improved are the configuration of profiles and uploading and downloading of our certificates.

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Citrix Pre Sales at a tech services company with 501-1,000 employees

The VPN needs to be improved. In comparison to Cisco, the solution doesn't have as many features.

Technical support needs improvement.

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Team Lead, Infrastructure & Technology at a real estate/law firm with 1,001-5,000 employees

I would like to see improved logging because it doesn't keep much information for the session monitoring or historical sessions.

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Senior Specialist for IT Infrastructure Solutions at a comms service provider with 1,001-5,000 employees

The solution can be a bit pricey.

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Principal IT Consultant at a tech services company with 5,001-10,000 employees

We have experienced issues relating to multi-factor authentication.

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COE Manager - Intelligent Process Automation at a manufacturing company with 10,001+ employees

We are currently looking at automation. It would be good if there is some way to automate it in a fast way. It should be easy to automate. It also has some security issues.

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Find out what your peers are saying about Citrix Gateway vs. SonicWall SMA and other solutions. Updated: May 2021.
509,570 professionals have used our research since 2012.