8x8 Contact Center is a complete, cloud based solution suite that combines not just contact center capabilities, but also workforce optimization, advanced business phone and collaboration services and unified communications. Enhancing Customer experience through Channel of choice that boost customer satisfaction and loyalty by using the communication channels your customers prefer and through CRM Integration that creates highly personalized customer engagements by seamlessly integrating CRM information. With multiple agent productivity, 8x8 Virtual Contact Center gains continuous insights into agent performance and contact center operations, resolves agent performance issues and speed up agent onboarding with targeted coaching and training, boosts contact center efficiency with powerful scheduling, forecasting and reporting, empowers agents to easily manage their customer interactions, oversees every important metric in your contact center and puts customer information at the agent's fingertips via a CRM Integration.
The Cisco Webex Contact Center is a Software-as-a-Service (SaaS) offering that creates a single, global queue in the cloud from which to route omnichannel customer interactions to one or more teams, sites, or outsource partners.
8x8 Contact Center is ranked 6th in Contact Center as a Service (CCaaS) while Cisco Webex Contact Center is ranked 4th in Contact Center as a Service (CCaaS). 8x8 Contact Center is rated 0.0, while Cisco Webex Contact Center is rated 0.0. On the other hand, 8x8 Contact Center is most compared with Five9 and Genesys Cloud, whereas Cisco Webex Contact Center is most compared with Amazon Connect, Five9, Genesys Cloud and Avaya IX Contact Center.
See our list of best Contact Center as a Service (CCaaS) vendors.
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