Compare 8x8 Contact Center vs. Cisco Webex Contact Center

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Ranking
Views
234
Comparisons
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Reviews
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Views
898
Comparisons
746
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Average Words per Review
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Popular Comparisons
Also Known As
8x8 Cloud Contact Center, 8x8 Virtual Contact Center
CC-One, BroadSoft CC-One
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Overview

8x8 Contact Center is a complete, cloud based solution suite that combines not just contact center capabilities, but also workforce optimization, advanced business phone and collaboration services and unified communications. Enhancing Customer experience through Channel of choice that boost customer satisfaction and loyalty by using the communication channels your customers prefer and through CRM Integration that creates highly personalized customer engagements by seamlessly integrating CRM information. With multiple agent productivity, 8x8 Virtual Contact Center gains continuous insights into agent performance and contact center operations, resolves agent performance issues and speed up agent onboarding with targeted coaching and training, boosts contact center efficiency with powerful scheduling, forecasting and reporting, empowers agents to easily manage their customer interactions, oversees every important metric in your contact center and puts customer information at the agent's fingertips via a CRM Integration.

The Cisco Webex Contact Center is a Software-as-a-Service (SaaS) offering that creates a single, global queue in the cloud from which to route omnichannel customer interactions to one or more teams, sites, or outsource partners.

Offer
Learn more about 8x8 Contact Center
Learn more about Cisco Webex Contact Center
Sample Customers
iCruise.com, REPLICON, Easy Roomate
AON, Office Depot, American Red Cross
Top Industries
No Data Available
VISITORS READING REVIEWS
Comms Service Provider29%
Computer Software Company23%
Media Company9%
Financial Services Firm7%

8x8 Contact Center is ranked 6th in Contact Center as a Service (CCaaS) while Cisco Webex Contact Center is ranked 4th in Contact Center as a Service (CCaaS). 8x8 Contact Center is rated 0.0, while Cisco Webex Contact Center is rated 0.0. On the other hand, 8x8 Contact Center is most compared with Five9 and Genesys Cloud, whereas Cisco Webex Contact Center is most compared with Amazon Connect, Five9, Genesys Cloud and Avaya IX Contact Center.

See our list of best Contact Center as a Service (CCaaS) vendors.

We monitor all Contact Center as a Service (CCaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.