Genesys Cloud CX is a call center solution for customer service and contact centers. Its primary use case includes building IVR systems, transitioning from old platforms, and integrating with CRMs. The most valuable features are its expanded capabilities in digital channels, simple setup, good integration, and omnichannel experience. It saves time, is easy to learn, and offers easier troubleshooting compared to on-premise solutions. Genesys Cloud CX is a comprehensive and superior solution in the CCaaS market.
The cost depends on the type of license based on your organization's requirements and can get expensive.
I rate Genesys Cloud CX's pricing a one out of ten.
The cost depends on the type of license based on your organization's requirements and can get expensive.
I rate Genesys Cloud CX's pricing a one out of ten.
NICE CXone (formerly NICE inContact) is an industry-leading cloud platform designed to optimize customer and employee experiences. The solution provides a comprehensive suite of capabilities including omnichannel routing, artificial intelligence, advanced analytics, workforce engagement, and robust integration. CXone helps connect systems, uncover insights, and empower teams to provide seamless, efficient, and personalized customer journeys. The regular enhancements emphasize driving innovation in CX technology while enabling flexibility and scalability.
We had a custom setup that cost us some money.
We had a custom setup that cost us some money.
Amazon Connect, or AWS Connect, is a cloud-based contact center solution from Amazon Web Services. The platform stands out for its scalable cloud infrastructure that adjusts to fluctuating demand, eliminating the need to maintain physical hardware. Amazon Connect was developed to give Amazon customers personal, dynamic, and natural experiences. As their team said, "We couldn’t find one that met our needs, so we built it." They made this solution available for all businesses, and today, companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.
I rate the tool's pricing an eight out of ten.
The licensing is a pay-as-you-go model.
I rate the tool's pricing an eight out of ten.
The licensing is a pay-as-you-go model.
Overall, Five9's user reviews indicate a positive experience with the product. Five9 provides a feature-rich cloud contact center platform to optimize customer engagement. Key capabilities include omnichannel routing, IVR and self-service applications, workforce optimization tools, APIs/integrations, and flexible deployment options.
Their license structure, out of the box, is better than that of other providers and their pricing is much less than other vendors we've looked at.
Five9 is reasonable.
Their license structure, out of the box, is better than that of other providers and their pricing is much less than other vendors we've looked at.
Five9 is reasonable.
Cisco enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time.
Intelligent Contact Routing Makes the Perfect Match Between Agents and Customers
Avaya Contact Center solutions might not be the cheapest solution available (but you certainly get what you pay for).
Avaya Contact Center solutions might not be the cheapest solution available (but you certainly get what you pay for).
LinkLive is a customer communication and support tool used by various organizations. Its most valuable features include text chat capabilities, centralized communication channels, secure messaging, screen-sharing for troubleshooting, and seamless switching between modes.
LinkLive improves communication and efficiency, reduces call volume and wait times, increases customer satisfaction, and enhances information security. It provides a user-friendly interface, improves call quality, and strengthens relationships with customers.
The pricing is fair.
Compared to other telephone systems, we felt the pricing was very fair.
The pricing is fair.
Compared to other telephone systems, we felt the pricing was very fair.
Humanify Portal provides easy access to your contact center administrative and management tools from a single interface so you can optimize your ability to transform the customer experience outcome. It is an exclusive application to TTEC’s Humanify Enterprise contact center solution that increases the flexibility of the Cisco platform for cloud and premises deployments. This customizable, user-friendly interface allows for the administration of contact center interactions, employees and productivity at your fingertips, enabling real-time control over customer experience outcomes. You can also increase the agility of managing your contact center operations with Humanify Portal Mobile, a 100% web-based application for on-the-move access.
8x8 Contact Center is a complete, cloud based solution suite that combines not just contact center capabilities, but also workforce optimization, advanced business phone and collaboration services and unified communications. Enhancing Customer experience through Channel of choice that boost customer satisfaction and loyalty by using the communication channels your customers prefer and through CRM Integration that creates highly personalized customer engagements by seamlessly integrating CRM information. With multiple agent productivity, 8x8 Virtual Contact Center gains continuous insights into agent performance and contact center operations, resolves agent performance issues and speed up agent onboarding with targeted coaching and training, boosts contact center efficiency with powerful scheduling, forecasting and reporting, empowers agents to easily manage their customer interactions, oversees every important metric in your contact center and puts customer information at the agent's fingertips via a CRM Integration.