Cisco enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time.
The Cisco Webex Contact Center is a Software-as-a-Service (SaaS) offering that creates a single, global queue in the cloud from which to route omnichannel customer interactions to one or more teams, sites, or outsource partners.
Cisco Finesse is ranked 6th in Contact Center Platforms while Cisco Webex Contact Center is ranked 4th in Contact Center as a Service (CCaaS). Cisco Finesse is rated 0.0, while Cisco Webex Contact Center is rated 0.0. On the other hand, Cisco Finesse is most compared with Amazon Connect, Avaya IX Contact Center and Genesys Cloud, whereas Cisco Webex Contact Center is most compared with Amazon Connect, Five9, Genesys Cloud, Avaya IX Contact Center and NICE inContact CXone.
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