We performed a comparison between Cisco Finesse and Cisco Webex Contact Center based on real PeerSpot user reviews.
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Cisco Finesse is ranked 6th in Contact Center Platforms while Cisco Webex Contact Center is ranked 4th in Contact Center as a Service (CCaaS) with 2 reviews. Cisco Finesse is rated 0.0, while Cisco Webex Contact Center is rated 9.6. On the other hand, the top reviewer of Cisco Webex Contact Center writes "A low-priced product that offers great scalability options". Cisco Finesse is most compared with Genesys Cloud CX and Amazon Connect, whereas Cisco Webex Contact Center is most compared with Amazon Connect, Five9, NICE CXone, TTEC Humanify and Genesys Cloud CX.
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