Compare Aastra Solidus eCare vs. Cisco CCX

Aastra Solidus eCare is ranked 10th in Contact Center Infrastructure while Cisco CCX is ranked 2nd in Contact Center Infrastructure with 1 review. Aastra Solidus eCare is rated 0, while Cisco CCX is rated 9.0. On the other hand, the top reviewer of Cisco CCX writes "Interactive voice response and automatic call distribution help to improve our customer service". Aastra Solidus eCare is most compared with Mitel Contact Center Solutions, whereas Cisco CCX is most compared with Cisco Contact Center Enterprise, Genesys and Avaya Aura.
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Aastra Solidus eCare Logo
197 views|151 comparisons
Cisco CCX Logo
1,708 views|1,467 comparisons
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Ranking
Views
197
Comparisons
151
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Views
1,708
Comparisons
1,467
Reviews
1
Average Words per Review
107
Avg. Rating
9.0
Top Comparisons
Compared 11% of the time.
Compared 11% of the time.
Also Known As
Solidus eCareCCX
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Mitel
Cisco
Overview
Solidus eCare, a rich suite of seamlessly integrated Unified Communications & Collaboration and contact center applications, offers advanced features to create efficiencies and peak management in your contact center.Cisco Unified Contact Center Express (Unified CCX) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. This easy-to-deploy and easy-to-use customer interaction solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including automatic call distributor (ACD), interactive voice response (IVR), and computer telephony integration (CTI). Cisco Unified CCX helps deliver each of your contacts to the right agent the first time. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management. Cisco Unified CCX also offers numerous agent and desktop services and can scale to larger, more demanding environments.
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Sample Customers
Viking Line, Carlsberg BreweriesAegean Motorway, BC Hydro, City of Biel, Houston Methodist, Linz AG, Logicalis, London Hydro, Pirelli, SickKids Foundation, Sony Corporation, Sony Marketing (Japan) Inc.
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