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Acronis Backup Logo
15,463 views|12,936 comparisons
MSP360 Backup Logo
2,469 views|2,069 comparisons
Featured Review
Find out what your peers are saying about Acronis Backup vs. MSP360 Backup and other solutions. Updated: November 2021.
554,873 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The most valuable feature is the quick restoration. We can restore the data quickly.""One of the features I have found most valuable is the restore point - it gives us what we need at the time we need it. The important thing is that the backup for Acronis doesn't depend as much on the device.""Acronis Backup is easy to use.""It's a good solution that's very easy to use. Acronis has two valuable features. The first one is creating images, and the other is starting virtual machines in the cloud so the client can work immediately.""It actually does its job very well and has interesting capabilities, but it has the most awful interface.""The licensing model is very good.""The most valuable feature is the fact that it backs up my systems transparently in the background, and I'm not even conscious of it.""The solution is exceptional for desktop backup."

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"The solution is simple to use and easy to configure.""One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup.""The initial setup is very easy. It's not overly complex.""The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here.""The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal.""Technical support is very good.""The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly."

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Cons
"No technical support and minimal documentation.""There are some limitations to the backup.""In the span of six months, maintenance is done at least twice and you are told that it is coming up, with apologies for the inconvenience. It's a distraction, and it interferes with the backup schedule.""We have sometimes issues with the child copies and other similar functions, but it's normal with any backup solution. We need to fix those issues first in order for us to be able to do the backup properly.""They can include something called a backup appliance. Although Acronis is a software-driven company, it would be good for customers to have some kind of backup appliance on top of a lightweight operating system. This will also reduce the cost. Currently, the customers have to buy the hardware in addition to the operating system, which increases the overhead in terms of procurement.""The backing up of virtual machines in VMware and Nutanix needs better integration and the performance of the solution needs improvement.""In some cases, at the time of reinstallation, some disasters happen. For the licensing on the computer the name of the computer and domain, everything is removed from the registry level. Then we have to install the Acronis from the start for it to work properly. Otherwise, the Acronis software will cause a lot of trouble at the time of reinstallation. That's where they need to improve the product. In the case people want to install the same software with the same hardware, it should not stop me.""The biggest problem that we have is when the antivirus is installed, the whole machine runs very slowly and some of the machines hang."

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"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that.""The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel.""As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing."""The graphics are looking a bit old and should be updated.""We could basically use just a more concise visual dashboard reporting on the status of the various machines.""The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not.""There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station."

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Pricing and Cost Advice
"The price is reasonable.""We were on a perpetual license for Acronis Backup.""Its price is quite friendly on the pocket. You need to pay the licensing cost upfront, and then the support charges are on an annual basis.""The price of the solution is expensive and could be reduced a little.""The pricing is reasonable. However, it depends on the storage that you use. It would be great to have a package that we can use up to a certain size of the backup, this would allow us to know what the price is going to be up to that capacity.""There is a license required for this solution and it can be on a monthly basis.""The cost of updates is less than $100 USD yearly.""The pricing is comparable to the newest solution available on the market, Altaro."

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"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

More MSP360 Backup Pricing and Cost Advice »

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Questions from the Community
Top Answer: Acronis Backup is a versatile backup-as-a-service solution for service providers. It allows you to protect workloads on-premises and in the cloud and provide backup to any storage. The deployment is… more »
Top Answer: The most valuable feature is the quick restoration. We can restore the data quickly.
Top Answer: The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which… more »
Top Answer: They have other products, for example, Glacier Explorer. It would be a good thing if it was all in the same tool and not in separate tools. There should be just two products in one. The solution needs… more »
Ranking
Views
15,463
Comparisons
12,936
Reviews
17
Average Words per Review
501
Rating
8.4
Views
2,469
Comparisons
2,069
Reviews
5
Average Words per Review
619
Rating
7.8
Comparisons
Also Known As
Acronis Backup, Acronis Backup 12.5 Standard, Acronis Backup 12.5 Advanced
Cloudberry Backup
Learn More
Overview

Acronis Backup 12.5 is the world’s easiest and fastest backup solution for all your data, whether it is located on-premises, in remote systems, in private and public clouds, or on mobile devices. With enhanced backup validation and blockchain-based authentication of your backups with Acronis Notary, Acronis Backup 12.5 is the most reliable backup solution on the market today. 

Available in Standard and Advanced editions, Acronis Backup 12.5 protects data on 21 platforms. With active protection from ransomware, 15-second Recovery Time Objectives (RTOs), and backups that are two times faster than the closest competitor, it is easiest to-use, fastest, most secure and complete backup solution available today.

 Acronis Backup simplifies the management of data protection and reduces IT manual efforts with innovative features that automate data protection. These features include a zero-installation, unified touch-friendly web-based console to manage backup and recovery of all workloads and data, agentless and agent-based backups; and flexible granular, bare-metal, and dissimilar hardware recovery options.

https://www.acronis.com/en-us/business/backup/

MSP360™ Managed Backup Service (MBS) is a data backup solution for managed service providers and IT departments who require centralized job management, monitoring, reporting, and licensing control. It allows you to leverage AWS, Microsoft Azure, Google Cloud, B2, Wasabi cloud storage to drive more revenue, more margins and make your customers happy.

MSP360™ offers all of the features you would expect in backup software, including, image-level backup, file-based backup and even support for Microsoft SQL Server and Microsoft Exchange.


Offer
Learn more about Acronis Backup
Learn more about MSP360 Backup
Sample Customers
Kings Academy, Rush Memorial, Pentagon Credit Union, Oxford School District, New York City Probation, Dolmen Insurance, New Bedford Community Health, Gerard Darel, Ready Honda
StratX
Top Industries
REVIEWERS
Non Profit14%
Government9%
Manufacturing Company9%
Energy/Utilities Company9%
VISITORS READING REVIEWS
Comms Service Provider30%
Computer Software Company23%
Government6%
Manufacturing Company4%
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider19%
Government5%
Healthcare Company4%
Company Size
REVIEWERS
Small Business51%
Midsize Enterprise22%
Large Enterprise27%
REVIEWERS
Small Business75%
Midsize Enterprise13%
Large Enterprise13%
Find out what your peers are saying about Acronis Backup vs. MSP360 Backup and other solutions. Updated: November 2021.
554,873 professionals have used our research since 2012.

Acronis Backup is ranked 9th in Backup and Recovery Software with 23 reviews while MSP360 Backup is ranked 24th in Backup and Recovery Software with 7 reviews. Acronis Backup is rated 8.2, while MSP360 Backup is rated 7.8. The top reviewer of Acronis Backup writes "A stable and scalable backup solution with superior image restoring capabilities". On the other hand, the top reviewer of MSP360 Backup writes "Flexible in terms of storage and cost and doesn't require firewall changes on the client's premises". Acronis Backup is most compared with Veeam Backup & Replication, Veritas Backup Exec, Veeam Backup for Office 365, Commvault and Veritas NetBackup, whereas MSP360 Backup is most compared with Veeam Backup & Replication, Veeam Backup for Office 365, N-able Backup, Azure Backup and Vembu BDR Suite. See our Acronis Backup vs. MSP360 Backup report.

See our list of best Backup and Recovery Software vendors and best Cloud Backup vendors.

We monitor all Backup and Recovery Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.