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Compare Acronis Backup vs. MSP360 Backup

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Acronis Backup Logo
15,291 views|12,709 comparisons
MSP360 Backup Logo
2,489 views|2,085 comparisons
Top Review
Find out what your peers are saying about Acronis Backup vs. MSP360 Backup and other solutions. Updated: September 2021.
542,267 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"It actually does its job very well and has interesting capabilities, but it has the most awful interface.""This is a full software so deployment time is very quick.""The web-based interface makes it easy to use.""One of the features I have found most valuable is the restore point - it gives us what we need at the time we need it. The important thing is that the backup for Acronis doesn't depend as much on the device.""The most valuable feature is that you can do a bare-metal restore even with dissimilar hardware.""It's always stable. It's very good, useful, and user-friendly.""The most valuable feature is the fact that it backs up my systems transparently in the background, and I'm not even conscious of it.""It has simple buying options and deployments. You can buy on-cloud, on-premises, or hybrid solutions. Acronis Backup is very easy to deploy. It also does not consume much hardware. The administrator's tasks are very simple. It is very user friendly, and it also has good security features with low-level encryption and data encryption."

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"The solution is simple to use and easy to configure.""The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here.""The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly.""One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup.""Technical support is very good.""The initial setup is very easy. It's not overly complex.""The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."

More MSP360 Backup Pros »

Cons
"The whole product structure is confusing. You can actually get to do what you want to do. But Acronis seems to have a singular ability to make things difficult.""No technical support and minimal documentation.""When an error occurs, the information is not always easy to understand and these messages should be made more clear.""For smaller companies it's a little more challenging to maintain.""In the span of six months, maintenance is done at least twice and you are told that it is coming up, with apologies for the inconvenience. It's a distraction, and it interferes with the backup schedule.""I would like to have more hardware space. It would make it better. I would like to have two more terabytes.""When I first started using Acronis, I found it a little bit confusing when it came to the configuration.""They can include something called a backup appliance. Although Acronis is a software-driven company, it would be good for customers to have some kind of backup appliance on top of a lightweight operating system. This will also reduce the cost. Currently, the customers have to buy the hardware in addition to the operating system, which increases the overhead in terms of procurement."

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"The graphics are looking a bit old and should be updated.""As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing."""There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station.""They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that.""We could basically use just a more concise visual dashboard reporting on the status of the various machines.""The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel.""The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."

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Pricing and Cost Advice
"The pricing is comparable to the newest solution available on the market, Altaro.""The cost of updates is less than $100 USD yearly.""It is very cost-effective for the SMB segment, especially for start-ups and smaller environments. It is cost-effective for on-premises and on-cloud deployments in such environments.""This is an affordable product and fits within our customers' budgets.""Licensing fees are billed annually and there are no extra charges.""The price of the solution is expensive and could be reduced a little.""You pay for what you use in the cloud. If you don't start the virtual machine in the cloud, you only pay for the information stored there. But when you start the virtual machine, another pricing model is activated.""We have a Cyber Cloud backup license and we have on-premises storage. Both can be useful for our customers."

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"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

More MSP360 Backup Pricing and Cost Advice »

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Questions from the Community
Top Answer: Acronis is a flexible solution. It can back up workstations, endpoints, and even your virtual environments and cloud-based environments. So, we can do the backup of the whole gamut of products.
Top Answer: Its price is quite friendly on the pocket. You need to pay the licensing cost upfront, and then the support charges are on an annual basis.
Top Answer: I would like to have more cybersecurity integration to properly round up the product and its offering. In terms of cybersecurity, if the offerings can be more versatile so that it is not just a backup… more »
Top Answer: The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which… more »
Top Answer: They have other products, for example, Glacier Explorer. It would be a good thing if it was all in the same tool and not in separate tools. There should be just two products in one. The solution needs… more »
Ranking
Views
15,291
Comparisons
12,709
Reviews
16
Average Words per Review
535
Rating
8.4
Views
2,489
Comparisons
2,085
Reviews
5
Average Words per Review
619
Rating
7.8
Comparisons
Also Known As
Acronis Backup, Acronis Backup 12.5 Standard, Acronis Backup 12.5 Advanced
Cloudberry Backup
Learn More
Overview

Acronis Backup 12.5 is the world’s easiest and fastest backup solution for all your data, whether it is located on-premises, in remote systems, in private and public clouds, or on mobile devices. With enhanced backup validation and blockchain-based authentication of your backups with Acronis Notary, Acronis Backup 12.5 is the most reliable backup solution on the market today. 

Available in Standard and Advanced editions, Acronis Backup 12.5 protects data on 21 platforms. With active protection from ransomware, 15-second Recovery Time Objectives (RTOs), and backups that are two times faster than the closest competitor, it is easiest to-use, fastest, most secure and complete backup solution available today.

 Acronis Backup simplifies the management of data protection and reduces IT manual efforts with innovative features that automate data protection. These features include a zero-installation, unified touch-friendly web-based console to manage backup and recovery of all workloads and data, agentless and agent-based backups; and flexible granular, bare-metal, and dissimilar hardware recovery options.

https://www.acronis.com/en-us/business/backup/

MSP360™ Managed Backup Service (MBS) is a data backup solution for managed service providers and IT departments who require centralized job management, monitoring, reporting, and licensing control. It allows you to leverage AWS, Microsoft Azure, Google Cloud, B2, Wasabi cloud storage to drive more revenue, more margins and make your customers happy.

MSP360™ offers all of the features you would expect in backup software, including, image-level backup, file-based backup and even support for Microsoft SQL Server and Microsoft Exchange.


Offer
Learn more about Acronis Backup
Learn more about MSP360 Backup
Sample Customers
Kings Academy, Rush Memorial, Pentagon Credit Union, Oxford School District, New York City Probation, Dolmen Insurance, New Bedford Community Health, Gerard Darel, Ready Honda
StratX
Top Industries
REVIEWERS
Non Profit13%
Government10%
Manufacturing Company10%
Media Company7%
VISITORS READING REVIEWS
Comms Service Provider31%
Computer Software Company23%
Government6%
Manufacturing Company4%
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider19%
Healthcare Company5%
Financial Services Firm5%
Company Size
REVIEWERS
Small Business52%
Midsize Enterprise20%
Large Enterprise28%
REVIEWERS
Small Business75%
Midsize Enterprise13%
Large Enterprise13%
Find out what your peers are saying about Acronis Backup vs. MSP360 Backup and other solutions. Updated: September 2021.
542,267 professionals have used our research since 2012.

Acronis Backup is ranked 9th in Backup and Recovery Software with 19 reviews while MSP360 Backup is ranked 24th in Backup and Recovery Software with 7 reviews. Acronis Backup is rated 8.4, while MSP360 Backup is rated 7.8. The top reviewer of Acronis Backup writes "A stable and scalable backup solution with superior image restoring capabilities". On the other hand, the top reviewer of MSP360 Backup writes "Flexible in terms of storage and cost and doesn't require firewall changes on the client's premises". Acronis Backup is most compared with Veeam Backup & Replication, Veritas Backup Exec, Veeam Backup for Office 365, Commvault and Veritas NetBackup, whereas MSP360 Backup is most compared with Veeam Backup & Replication, Veeam Backup for Office 365, N-able Backup, Azure Backup and Vembu BDR Suite. See our Acronis Backup vs. MSP360 Backup report.

See our list of best Backup and Recovery Software vendors and best Cloud Backup vendors.

We monitor all Backup and Recovery Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.