One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and… more »
What needs improvement?
They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited… more »
What's my experience with pricing, setup cost, and licensing?
It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So… more »
Which solution did I use previously and why did I switch?
I've used two products previously. The provider of the first solution started going to customers directly, advertising as a direct supplier, which I wasn't quite happy with. For me, if you want to service the industry market, then don't try… more »
What other advice do I have?
I have used two products previously, and I stopped using them for various reasons. I did my own research to find a product that would be applicable and useful for us. We eventually found it by attending an Amazon AWS open day, where I was… more »