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515 views|442 comparisons
eGain Solve Logo
727 views|638 comparisons
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Pricing and Cost Advice
"It is very expensive for a small business. If you're a small business, it is not a very good solution in that aspect, but if you are big and have more manufacturing, it is well worth it. It comes with the ability to integrate with one website. We had to modify ours. We customized it so that we could do hundreds of websites. In Texas, I believe that we were the only one ever to be integrated with hundreds of websites. So, the development of our API probably cost us a hundred grand, and then there would be maintenance. That's all outside of the standard licensing fee."

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Questions from the Community
Top Answer: The way everything integrated well with everything else was most valuable. We had one solution for everything, from the first phone call down to follow-up visits for wholesale callers and for just… more »
Top Answer: It is very expensive for a small business. If you're a small business, it is not a very good solution in that aspect, but if you are big and have more manufacturing, it is well worth it. It comes with… more »
Top Answer: Some of the customization features are a little bit difficult to use if you're not really well-versed in SQL. Other than that, it is pretty cut and dry for the end-user. We should be able to… more »
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out of 68 in CRM
Views
515
Comparisons
442
Reviews
1
Average Words per Review
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Rating
8.0
Views
727
Comparisons
638
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0
Average Words per Review
0
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Overview
Acumatica creates cloud accounting and enterprise resource planning (ERP)software.Acumaticaproducts are designed to be intuitive, yet comprehensive and powerful. Since 2008, the company has designed systems that are powerful, flexible and offer turn-key ease of implementation. The company studied the needs of its clients and developed cloud ERP software with comprehensive features. Acumatica focused on the flexibility of the solutions, allowing the scaling of resources and features to fit each client's need. Acumatica's ERP is a reliable end product that fits well in manybusiness environments and industries. Whether working in a traditional office or bringing business outside of the office, Acumatica'sERP software solutions have earned a reputation for quality. Acumatica's cloud ERP software is designed for mobility. Employees can use the mobile systems to stay in touch with their business and customers from anywhere in the world that has an Internet connection. Whether users need to enter data while traveling, generate reports before an off-site meeting, or interact in real-time with coworkers around the world, the Acumatica ERP and business management software is the right tool for the job. Built for the cloud, it's easy to see what sets Acumatica apart from other software-as-a-service (SaaS) ERP vendors. The company understands the importance of movement in modern business. ERP software solutions never need to live on a desktop. They can travel the world, helping create more effective business strategies along the way. Not sure if Acumatica is the best solution for your business? See more of the top ERP solutionsin our product database.
eGain Communications Corporation provides cloud (or hosting) and on-site customer interaction software for sales and service. Products and Services eGain 10 Suite eGain 10 helps businesses engage, acquire, and serve customers through multiple interaction channels. It offers applications built on a one-of-a-kind customer interaction hub platform that provides 360-degree customer context and actionable knowledge to enhance every customer interaction. eGain 10 consists of: eGain Interactive Sales Suite to transform B2C Websites into interactive shopping destinations. eGain Service Suite to transform traditional call centers into knowledge-powered multichannel customer interaction hubs. eGain CIH, a multichannel customer interaction hub (CIH) platform that provides centralized business rules, interactions, knowledge, workflow, analytics, administration, and integrations to all applications. eGain Adapters for integrating with call center, business, content, and email systems. A special edition of eGain 10, eGain 10 for Cisco Unified CCX, provides a pre-integrated, multichannel interaction solution for use with Cisco Unified Contact Center Express. eGain 10 includes the following applications for Web, social and contact center interactions: Web Customer Interaction Applications eGain Offers helps businesses engage visitors on the company Website and Facebook fan pages with proactive, targeted offers. Using browsing behavior and other attributes, the solution anticipates visitor needs and proactively serves a personalized offer. It leapfrogs existing proactive chat point_ solutions by providing coupons, promotions, surveys, personalized content and contextual help in the form of FAQ, chatbot, chat, click to call, and cobrowse options. eGain Chatbot enables businesses to offer text and speech chat interactions with one or more virtual assistants (chatbots). Multilingual, emotionally and culturally intelligent, the eGain Chatbot is capable of understanding natural language. It can be deployed on Websites and mobile devices and supports integration with assisted chat channels. eGain Cobrowse enables phone and chat reps to show customers around the Website, help locate information, and hand-hold_ them during complex, anxiety-ridden tasks, such as completing forms or checking out shopping carts. Access to Web page views and actions is controlled through user roles and business rules. eGain Chat enables Website visitors to conduct text and video chats with agents. It gives representatives a set of tools for serving customers in real- time. eGain Chat supports two-way, follow me_ Web browsing so that agents and customers can lead each other to specific Web pages for faster issue resolution. eGaccording to the customer_s convenience or be established in real-time. eGain SelfService is a solution supporting a set of self-service access options in the industrydynamic FAQs, topic-based browsing, natural language search, guided help, virtual assistant technology, and case tracking. eGain SelfService offers a combination of multi-access self-service capabilities built on a collaborative knowledge management framework within eGain OpenCIH Platform. The modules of this application are: eGain Portals enables organizations to provide distinctive, productive, and brand-aligned self-service experiences. Powered by eGain Multisearch knowledge access technology, it brings together the power of a set of knowledge access methods, federated search, process intelligence, multilingual capabilities, and look and feelall behind a single search boxfor distinctive, on-target self-service. eGain Guided Help gives customers interactive access to the company_s knowledge base, allowing them to find answers and troubleshoot problems by themselves at their convenience. It uses search and reasoning technology, coupled with natural language and linguistic processing to search, suggest additional questions, and recommend solutions. eGain MessageCenter enables messaging between a business and its customers. eGain MessageCenter is a Web-based portal for customers to read confidential messages, including attachments. eGain Widgets enable contextual access to knowledge and account information through mobile devices and Web pages. eGain Survey helps contact centers, ecommerce sites, and customer portals connect with their customers in an immediate way by eliciting feedback at various points of contact. Social Customer Interaction Applications eGain Social is an application for social customer service knowledge harvesting and single-sourced social publishing, and reputation management. It enables businesses to monitor social networks, such as Facebook, Twitter, and blogs for customer queries, analyze their content, analyze search results for sentiment, route them intelligently, and post responses privately or back to the social cloud in media appropriate format. eGain Community enables the creation and management of online communities or forums, community knowledge harvesting, and single-sourced publishing. Contact Center Applications eGain Mail is an application for processing inbound customer emails and providing email customer response. Its features, such as messaging, lifecycle audits, and real-time archival provide customers a management platform for their enterprises. eGain Mail allows companies to deliver service through process automation, optimized user interface, and reports. Additional modules are as follows: eGain SecureMail for authenticated Web-based access to confidential emails. It is used in financial services sector and other regulated industries. eGain EncryptedMail for encrypted email payload delivered to the customer_s mailbox (push), complementing eGain SecureMail (invitation to secure Website to share payload). eGain Fax and eGain SMS to enable timely responses to faxes (and postal mail) and SMS with the same infrastructure that is used to handle emails. Optical Character Recognition (OCR) technology is used to process faxes and postal mail. eGain CallTrack is a flexible phone call logging system. Together with eGain KnowledgeAgent, it provides an integrated application for phone call logging, tracking, and resolution, as well as follow-on task management for service fulfillment. eGain KnowledgeAgent empowers contact center agents with knowledge management and is designed to make all agents as productive and capable as the enterprise_s agent. eGain KnowledgeAgent uses patented search and reasoning technology coupled with natural language and advanced linguistic processing to search, suggest additional questions, and recommend solutions. eGain Multisearch enables simple search-based access to various types of federated content and guided help. eGain IVR enables phone self-service experiences by adding human-like intelligence to interactive voice response, or IVR and unifying it with other interaction channels, including Web self-service. eGain Notify is an easy-to-use application for managing and delivering automatic reminders, alerts, and updates at all stages of the customer relationship cycle. It is used to provide customer service by sending alerts to customers via multiple interaction channels, such as email, phone, and SMS. eGain SME is an enterprise collaboration tool that allows subject matter experts (SMEs), to participate in the process of resolving customer queries. Flexible Deployment Options eGain customers can choose from multiple options: on-site, cloud, managed, and solution as a service. They can choose a hybrid model or switch from one deployment type to another. Consulting and Education The company_s professional services organization provides consulting and education services. Consulting Services: The company_s consulti
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Sample Customers
TH Milk, Youngevity, S&S Activewear, Pool Source, IMG Enterprises, Traveldoo Technologies, Open Mobile, DDB Unlimited
Bell Aliant, Barclays PLC, NETRADA, Replacements, Rust-Oleum, Scottish and Southern Energy Plc, Southern Water, Virgin Mobile, Vodafone Portugal, Yorkshire Water
Top Industries
VISITORS READING REVIEWS
Computer Software Company35%
Comms Service Provider25%
Government7%
Healthcare Company6%
VISITORS READING REVIEWS
Computer Software Company38%
Comms Service Provider8%
Government8%
Financial Services Firm7%
Find out what your peers are saying about Salesforce, Microsoft, Oracle and others in CRM. Updated: November 2021.
554,148 professionals have used our research since 2012.

Acumatica is ranked 7th in CRM with 1 review while eGain Solve is ranked 7th in CRM Customer Engagement Centers. Acumatica is rated 8.0, while eGain Solve is rated 0.0. The top reviewer of Acumatica writes "Provided one solution for everything and housed everything for us". On the other hand, Acumatica is most compared with Oracle ERP Cloud, SAP Business ByDesign, Salesforce Sales Cloud and Microsoft Dynamics CRM, whereas eGain Solve is most compared with Microsoft Dynamics CRM, Genesys Cloud, Pega CRM, Kana Express and ServiceNow Customer Service Management.

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