We performed a comparison between Agiloft Service Desk Suite and Clarity SM based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."Our customer service and productivity have increased in quality and quantity since using this product."
"Ability to write macros, which can in turn trigger some condition or could be conditioned to basically trigger notifications, the workflow desk, or web calls. It is huge benefit to customize it."
"You can customize it and make it work to the client's needs."
"It has given us the ability to automate a lot of tasks, things we couldn't do before."
"It is easy to tell what needs fixing and the priority of things."
"The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow."
"Logging every action in Service Desk Manager (SDM)."
"Time sheets are a powerful tool."
"It is the most stable product in the market."
"We have found the documentation a bit confusing at times. This area could use some improvement."
"The interface for the users is a bit old-fashioned and not user-friendly."
"They need to improve the High Availability, and the native integration between CA Service Desk Manager, CA Process Automation, CA Service Catalog and CA Unified Self-Service."
"We would like the CMDB to be populated automatically. At the moment, everything is manually created."
"The methodology introduced for Level 1 analysts needs to be taken to Change Management Process. It would be useful to be able to look in Change Management and see the current status of the process."
"It doesn't yet have the ability to integrate with other products."
"Diversifying notification methods with pop-ups or ready-made WhatsApp or Skype integration packages would be welcome."
"The cost of this solution is too high, which is why we're leaving."
"On permissions, there are options to do groups and options to do roles. What is practical, you have to pick one or the other, for both read and write permissions."
Earn 20 points
Agiloft Service Desk Suite is ranked 40th in Help Desk Software while Clarity SM is ranked 23rd in Help Desk Software with 107 reviews. Agiloft Service Desk Suite is rated 9.6, while Clarity SM is rated 7.8. The top reviewer of Agiloft Service Desk Suite writes "It's customizable, can be developed easily, and free, but only up to a certain number of users". On the other hand, the top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". Agiloft Service Desk Suite is most compared with , whereas Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, OpenText Service Management Automation X (SMAX) and IBM Maximo.
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