Compare Amazon Connect vs. Dimelo, a Ring Central Company

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Ranking
3rd
Views
1,278
Comparisons
1,160
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
9th
Views
118
Comparisons
68
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 55% of the time.
Compared 12% of the time.
Compared 1% of the time.
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Amazon
RingCentral
Overview

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

Dimelo facilitates the digital transformation of companies by helping them expand and steer their omni-digital customer relations.

Our platform Dimelo assembles all the customer interactions in one place (via messaging, social media, live-chat, mobile, email)

Offer
Learn more about Amazon Connect
Learn more about Dimelo, a Ring Central Company
Sample Customers
Capital One, Intuit, ChartSpanOrange, SCNF, AXA, Total, Cdiscount, DB, PMU, Ooredoo, Telenor, BNP...
Top Industries
VISITORS READING REVIEWS
Computer Software Company40%
Comms Service Provider16%
Media Company16%
Financial Services Firm5%
No Data Available
Amazon Connect is ranked 3rd in Contact Center Platforms while Dimelo, a Ring Central Company is ranked 9th in Contact Center Platforms. Amazon Connect is rated 0.0, while Dimelo, a Ring Central Company is rated 0.0. On the other hand, Amazon Connect is most compared with Genesys Cloud, Cisco Webex Contact Center, Five9, Avaya IX Contact Center and Cisco Finesse, whereas Dimelo, a Ring Central Company is most compared with Sprinklr.

See our list of best Contact Center Platforms vendors.

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