Compare Aspect vs. Genesys PureConnect

Aspect is ranked 5th in Contact Center Optimization while Genesys PureConnect is ranked 4th in Contact Center Optimization. Aspect is rated 0, while Genesys PureConnect is rated 0. On the other hand, Aspect is most compared with Genesys, NICE Workforce Optimization and Verint Engagement Management, whereas Genesys PureConnect is most compared with Five9, Digium Asterisk and Kamailio SIP Server.
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Aspect Logo
954 views|822 comparisons
Genesys PureConnect Logo
1,168 views|823 comparisons
Ranking
Views
954
Comparisons
822
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Views
1,168
Comparisons
823
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 46% of the time.
Compared 15% of the time.
Also Known As
Aspect CloudInteractive Intelligence Customer Interaction Center, CIC
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Aspect
Genesys
Overview
Aspect is one of 32 Microsoft partners in the United States designated as a National System Integrator. While Aspect is not a stand-alone customer relationship management (CRM) software tool, it designed to help maximize Microsoft Dynamics and a variety of other Microsoft programs for companies of all sizes. Aspect builds customer relationships through a combination of contact management, workforce optimization, Microsoft unified communications, and collaboration platform solutions. With this tool, users can access and track all customer interactions and automate sales, marketing, and customer support processes. Clients have the ability to choose between an on-premise, Aspect-hosted, or Microsoft-hosted deployment option. Aspect seamlessly integrates with other key business applications including sharepoint.This CRM solution brings people, processes, and technologies together to improve overall business productivity. The Alberici Group is one of the largest construction contractors in the United States, and it needed a single system to effectively manage its accounts, sales opportunities, and contracts. Aspect was able to help it develop and roll out a customized Microsoft Dynamics solution to track and manage accounts, contacts, associated sales opportunities, and customer histories. This allowed multiple divisions to use a single source of information, save an estimated 5,000 hours a year in manpower by eliminating double entry, and implement higher levels of transparency and collaboration throughout the organization.

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

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Learn more about Genesys PureConnect
Sample Customers
Apple, AT&T, British Airways, Chase, Citi, Cleveland Clinic, CVS Pharmacy, Daimler, Dell, Ebay, FedEx, HSBC, IBM, ING Direct, Microsoft, Starwood, Virgin Atlantic, VodafoneAmericas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
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