Assyst vs. IBM SmartCloud Control Desk

As of June 2019, Assyst is ranked 18th in Help Desk Software with 1 review vs IBM SmartCloud Control Desk which is ranked 15th in Help Desk Software with 1 review. The top reviewer of Assyst writes "Provides deep time tracking for each action taken ". The top reviewer of IBM SmartCloud Control Desk writes "Helps standardize our workflow, track client tickets, and it's very flexible". Assyst is most compared with ServiceNow, JIRA Service Desk and Cherwell Service Management. IBM SmartCloud Control Desk is most compared with ServiceNow, JIRA Service Desk and BMC Helix Remedy.
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Ranking
18th
out of 44 in Help Desk Software
Views
1,536
Comparisons
538
Reviews
1
Average Words per Review
157
Avg. Rating
8.0
15th
out of 44 in Help Desk Software
Views
2,273
Comparisons
1,025
Reviews
1
Average Words per Review
335
Avg. Rating
9.0
Top Comparisons
Compared 59% of the time.
Compared 23% of the time.
Also Known As
SmartCloud Control Desk
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Axios Systems
IBM
Overview
Axios Systems is the world's leading provider of best practice IT Service Management (ITSM) solutions. Our assyst ITSM software, fully aligned to all ITIL processes, continually delivers business value to organizations worldwide. Our Service Catalogue product quickly and efficiently helps organizations manage their service hierarchy, with little resource required and gives end-to-end lifecycle management of services.IBM Control Desk on Cloud offer an access to a user friendly self-service, automated service management, and seamlessly-integrated, best-practice based service desk capabilities. IBM Control Desk provides the IT service management (ITSM) needed to simplify support of users and infrastructure. It also offers a unified IT asset and service management software provides a common control center for managing business processes for both digital and physical assets and enables control, governance and compliance to applications, endpoints and assets to protect critical data and prevent outages. Control Desk is IT Infrastructure Library (ITIL)-compliant, accessible through mobile devices and integrates with social media and development tools.
Offer
Learn more about Assyst
Learn more about IBM SmartCloud Control Desk
Sample Customers
FedEx, Lego, Associated British Foods, Mamas & Papas, Arcadia, Mohawk, Edeka, William Grant & Sons, University of Canterbury, Forestry Commission, British Airways, Dudley, SRUCSt Vincent's Health Australia, Kalibrate Pty. Ltd., Cognizant Technology
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: May 2019.
348,558 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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