IBM SmartCloud Control Desk Pros and Cons

IBM SmartCloud Control Desk Pros

Klemen Muhvi?
Computer System Engineer at Informatika d.d.
What I like about the Control Desk is that everything is centralized. You have all the requests in one place, you know which ones are for whom and who is working on them.
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Alexander Stegnienko
ITSM Architect at SiBIS
The brand name is the most valuable aspect of this solution for me. It's IBM. It's a global company that supports this product, it's not something open source or something like that.
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IBM SmartCloud Control Desk Cons

Klemen Muhvi?
Computer System Engineer at Informatika d.d.
Overall the user experience, as opposed to the system and databases, could be improved. It does work as it should and it's good, but they should invest more in the user interfaces to be less data oriented and more appealing for the user.
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Alexander Stegnienko
ITSM Architect at SiBIS
Support has been the biggest problem for us. I understand that because we use the product of a global company, some changes are not quick to deploy.
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