We performed a comparison between BeyondTrust Remote Support and Delinea Secret Server based on real PeerSpot user reviews.
Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"We are able to be more effectively connected to computers and servers all over the world."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"The discovery engine is really robust and flexible. It had some session management features that are better compared to some other vendors. Overall the GUI is very good and straightforward to operate compared to other solutions. For example, CyberArk and Hitachi tend to be hard to navigate."
"The GUI interface is well-designed and user-friendly."
"Technical support is pretty good."
"I find it really easy and computer confident, and the experience with the product is really good. Additionally, customizations are easy."
"I like that you can change the password remotely."
"Number one is the password vault; it's very good. Number two, they have a feature for remote desktops that are created on a per session basis, which is very good for security."
"Support is helpful."
"The most valuable feature of this solution is that it provides us with a secure way of managing passwords."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"The possibility to integrate a chatbot would take this product to the next level."
"Lacks remote support and privileged remote access in the one product."
"Although the learning curve is steep, the product is well-documented."
"Lacks some kind of voice communication option."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"Delinea Secret Server can improve by extending the monitoring policies and making the performance better."
"I formerly used only one service: the remote server. For example, I connected to the Active Directory user and the computer's console. But now, I need to do a remote connection to the domain controller. Maybe it only connects to that tool, the Active Directory users, and the computer management console, but not to the domain controller. Another thing Delinea could add is multi-factor authentication."
"I'd prefer a better commercial model that includes partners and options for consulting around it. Where I've worked with my customers, we've only been able to use their professional services, and that has been a risk and constraint."
"One of the things that we want is to be able to do some of the management of it using APIs."
"We faced some upgrade issues, especially during the management and administration parts. I found it less straightforward than on many other platforms, even outside password managers."
"I would like to see the shadowing of ongoing terminal sessions (Remote Desktop Mirroring)."
"I would like to see improvement with the integration with Azure Active Directory. This would mean that we can have support on multiple platforms such as Windows, Linux, and Mac."
"The initial setup and deployment can be cumbersome."
BeyondTrust Remote Support is ranked 10th in Privileged Access Management (PAM) with 32 reviews while Delinea Secret Server is ranked 2nd in Privileged Access Management (PAM) with 47 reviews. BeyondTrust Remote Support is rated 9.0, while Delinea Secret Server is rated 8.2. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Delinea Secret Server writes "Effective for password rotation policies triggered by audit requirements, it helps maintain compliance standards and seamless integration with third-party tools ". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and SCSM, whereas Delinea Secret Server is most compared with CyberArk Privileged Access Manager, Azure Key Vault, HashiCorp Vault, IBM Security Secret Server and ManageEngine PAM360. See our BeyondTrust Remote Support vs. Delinea Secret Server report.
See our list of best Privileged Access Management (PAM) vendors.
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