We performed a comparison between BeyondTrust Remote Support and F5 BIG-IP Access Policy Manager (APM) based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Offers a secure method of access without having to install agents everywhere."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"We have seen a return on investment from F5 BIG-IP Access Policy Manager. It provided access at a time when we didn't have it."
"The performance of the solution is valuable."
"The product allows us to create customized portals for your users."
"The load balancing features are valuable."
"The tool is reliable and easy to configure."
"The portal access was very good."
"Our customers have never complained about the stability"
"This is a product that is easy to install and integrate, and it is simple to use."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"The solution’s GUI looks very old."
"F5 BIG-IP APM disconnects when you leave it for long enough, but that is natural for IT solutions to do. That's a little bit frustrating."
"Cloud services are something that F5 Access Policy Manager could do better"
"I'd suggest improved documentation integration directly within the GUI. Right now, finding comprehensive documentation often requires going to external websites like the community portal."
"The price of this product can be improved."
"The solution is quite costly."
"Integrating identity providers and single sign-on solutions can simplify user authentication and access control."
"We do not have knowledgeable support teams locally."
More F5 BIG-IP Access Policy Manager (APM) Pricing and Cost Advice →
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while F5 BIG-IP Access Policy Manager (APM) is ranked 12th in Remote Access with 13 reviews. BeyondTrust Remote Support is rated 9.0, while F5 BIG-IP Access Policy Manager (APM) is rated 8.2. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of F5 BIG-IP Access Policy Manager (APM) writes " Facilitates packet inspection, modification, and offloading and offers visibility and troubleshooting capabilities, allowing for pre-production server testing". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, LogMeIn Pro and LogMeIn Rescue, whereas F5 BIG-IP Access Policy Manager (APM) is most compared with Citrix Gateway, CyberArk Privileged Access Manager, Cisco ISE (Identity Services Engine), Microsoft Remote Desktop Services and Fortinet FortiNAC. See our BeyondTrust Remote Support vs. F5 BIG-IP Access Policy Manager (APM) report.
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