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BMC FootPrints Service Core vs Xtraction for CA Service Management [EOL] comparison

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Buyer's Guide
IT Service Management (ITSM)
April 2024
Executive Summary

We performed a comparison between BMC FootPrints Service Core and Xtraction for CA Service Management [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).
To learn more, read our detailed IT Service Management (ITSM) Report (Updated: April 2024).
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768,578 professionals have used our research since 2012.
Featured Review
Anonymous User
Scalability is customizable but it is somewhat limited in terms of how granular it can be
It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution.
Anonymous User
It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports...
It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports individually just for their... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."
  • "Our costs are well over $250,000."
  • "This solution has good pricing."
  • "The licensing for FootPrints is a perpetual license with an annual support fee."

    • More BMC FootPrints Service Core Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about BMC FootPrints Service Core?
    Top Answer:Technical support is good.
    Read all 7 answers   →
    What is your experience regarding pricing and costs for BMC FootPrints Se...
    Top Answer:We only pay for a standard license.
    Read all 4 answers   →
    What needs improvement with BMC FootPrints Service Core?
    Top Answer:It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were… more »
    Read all 7 answers   →
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    Earn 20 points

    Ranking
    26th
    out of 49 in IT Service Management (ITSM)
    Views
    339
    Comparisons
    173
    Reviews
    1
    Average Words per Review
    329
    Rating
    8.0
    Unranked
    In IT Service Management (ITSM)
    Comparisons
    Also Known As
    FootPrints Service Core
    Learn More
    BMC
    Broadcom
    Overview
    FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

    Xtraction for CA Service Management is a self-service solution designed to make the creating, designing and sharing of interactive IT dashboards easy for non-technical users. Users can immediately share service management dashboards with consumers, IT teams and management presenting a unified view of your service management environment. This IT dashboard solution can deliver deep, real-time insight and transparency into key aspects of IT services, including: demand, cost, use, performance, problems and problem resolution. This insight can help your staff engage in fact-based collaboration with IT teams and the business and make more-informed decisions about how to optimally align IT investments with genuine business requirements. This ad hoc IT dashboard and IT reporting solution provides the next level of IT analytics, helping to bring a better understanding of your service management environment. It not only helps IT teams be more self-sufficient in resolving their service related issues, but helps management and executives be more self-sufficient in gaining the information they need for timely decision making.

    Learn More: https://www.ca.com/us/products...

    Sample Customers
    Cast & Crew
    ERGO
    Top Industries
    REVIEWERS
    Healthcare Company43%
    Logistics Company14%
    Government14%
    Financial Services Firm14%
    VISITORS READING REVIEWS
    Government20%
    Financial Services Firm14%
    Educational Organization14%
    Healthcare Company12%
    No Data Available
    Company Size
    REVIEWERS
    Small Business40%
    Midsize Enterprise10%
    Large Enterprise50%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise24%
    Large Enterprise59%
    No Data Available
    Buyer's Guide
    IT Service Management (ITSM)
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: April 2024.
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    768,578 professionals have used our research since 2012.

    BMC FootPrints Service Core is ranked 26th in IT Service Management (ITSM) with 10 reviews while Xtraction for CA Service Management [EOL] doesn't meet the minimum requirements to be ranked in IT Service Management (ITSM). BMC FootPrints Service Core is rated 8.2, while Xtraction for CA Service Management [EOL] is rated 10.0. The top reviewer of BMC FootPrints Service Core writes "Scalability is customizable but it is somewhat limited in terms of how granular it can be". On the other hand, the top reviewer of Xtraction for CA Service Management [EOL] writes "It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports individually just for their own view". BMC FootPrints Service Core is most compared with ServiceNow, whereas Xtraction for CA Service Management [EOL] is most compared with Freshdesk.

    See our list of best IT Service Management (ITSM) vendors.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.